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The rooms were roomy and very clean. Breakfast was great. Very convenient to Termini, but no rail noise. Staff was efficient and friendly.
Stephen
Stayed 4 nights in May 2024
8/10 Good
MARGARET
15 Feb 2024
Liked: Cleanliness, staff & service
Room was just what I needed and I had a nice window which welcomed the sun and cool breeze. The hotel in a great walking location from all of Rome’s main attractions but not in the heart where it becomes noisy. The breakfast buffet has many good options. Only downside would be the walls are thin so if you’re next to a loud person you can hear them talking. I had to deal with that but other than that, I would definitely stay. The staff are lovely
The Mascagni never disappoints, while the rooms the traditional hotel are starting to show their age it’s a charming experience with great attentive service and an abundant breakfast.
Michael
Stayed 1 night in Oct 2023
Response from Roberta on 27 Oct 2023
Dear Michael,thank you! It's always a pleasure to have you here :)
It was good in general, but the rooms are small and the bed is not comfortable and there is a divider between two small beds. The location was perfect. In addition, your reservation indicated that the check-out time is at 12:00, while the hotel check-out time is at 11:00. This caused me some trouble leaving for the airport. The hotel claims that there is an error in the hotel.com website.
eisa
Stayed 4 nights in Sep 2023
Response from Roberta on 27 Oct 2023
Dear Eisa,sorry to hear about this misunderstanding, we hope to have you again as our guest, maybe in our new rooms!Regards
Hello, was good experience, the hotel it’s in a very good area, like it a lot, can walk around a lot places in 20 or les minutes walking, the only far it’s a Vatican City but other than that can walk anywhere, breakfast was good more than I was expecting, very good service.
Tauny
Stayed 2 nights in Sep 2023
Response from Roberta on 27 Oct 2023
Dear Tauny,we are happy that we exceeded your expecations! Thank you for your review!
Arrived 1 hr early rooms were not ready, "ok no problem we'll walk around and come back"
Get back to the hotel only to find out all 3 rooms I booked were not close to each other and my room was literally the last room on the 5th floor which the elevator does not go to and you have to walk up 5 flights of stairs to entire the "Attic room" extremly small room, AC apparently does NOT work, the room was not equipped with charging ports as the other rooms AND to top it off the water in the shower did not to down. I literlly pulled out a handful of hair [blonde] absolutely not mine and the water still wouldnt go down.
I asked 3 people at the desk to change rooms and even offered to pay more for a better room and i was advised that all rooms were booked. As i stood at the desk i noticed several people checking in AFTER me and they were given rooms. < why wasnt a better room offered to us if people had not checked in yet!?!? I absolutely will not stay here again. 1st time in Rome with my family and completely hated this hotel..
Nice property with a spacious room for 3. located close to the train station. Easy walking distance to many good restaurants and sites. We would stay here again if in Rome.
Bruce
Stayed 2 nights in May 2023
Response from Roberta on 5 June 2023
Dear Mr Bruce,thank you for your review!Best regards
The staff were very professional and helpful. My room was spacious.
stephen
Stayed 1 night in Jan 2023
Response from Roberta on 7 Mar 2023
Dear Stephen,thank you so much!! Hope to welcome you again!Best regards
10/10 Excellent
Michael
25 Dec 2022
Michael
Stayed 3 nights in Dec 2022
Response from Roberta on 30 Jan 2023
Thank you Michael!
6/10 Okay
Yan
Travelled with family
22 Dec 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The condition of the hotel is not a 4 star. Rooms are small (the hotel has original rooms vs . renovated rooms). Original rooms are very small. had overflow bath. Stayed in a room on the street side, lots noise. Had false alarm at 2am. Breakfast and location is good, and staff is friendly.
Yan
Response from Roberta on 30 Jan 2023
Dear Mr Yan,thank you for your feedback. We really hope to have another occasion to welcome you so you can try the new area of our Hotel!Best regardsRobertaGuest relation dpt.
Service is spectacular.
Greeted with a big smiles and welcoming gestures.
However, hotel is old, but spacious and comfortable.
We really enjoyed staying there.
Verified traveller
Stayed 2 nights in Oct 2022
Response from Roberta on 19 Nov 2022
Dear Guest,our Hotel has indeed a classic style but we are happy you enjoyed your stay and our service!
Personable staff who are willing to make suggestions and help. Clean hotel with everything needed. Breakfast Close walk to Roma Termini which is great to get to and from airport as well as the central station for the metro. Very walkable to big tourist attractions.
From the minute I arrived, I was greeted with a warm and helpful smile. Totally genuine, this hotel has truly great staff and is the epitome of how I was treated in this magical city for 5 days. My room and the common areas were always spotless, everyone was incredibly helpful. I chose this hotel because it has great metro links, is a short walk or metro ride from the Termini, is close to the opera, the colosseum and pretty much anywhere on the east side of the river.
Steven
Stayed 4 nights in Mar 2022
Response from Roberta O. on 15 May 2022
Dear Steven,
so happy to read your nice words! We hope to see you again on your next stay!
Hotel & location was great only thing negative the smell in the room was overwhelming like a sewer stinch
Dynisha
Stayed 3 nights in Jan 2022
Response from MarcoG on 14 Feb 2022
Dear Dynisha,
thank you for sharing with us your experience here and we hope to have another opportunity in the future to fully meet your expectations.
Kind regards,
Marco G
Very nice and pleasant experience. The entire staff was very welcoming and courteous. We got an upgraded room and although we arrived early, the room was made available to for us right away and very clean. Everything was made for us to make our short stay as pleasant as possible.
Stephane
Stayed 1 night in Aug 2021
Response from M.Graziani on 28 Aug 2021
Dear Stephane,
thanks again for sharing your experience with us here and we hope to welcome you in the future to fully meet again your expectations.
Kind Regards,
Marco Graziani
Fom