With the exception of the receptionist who allowed us to check in earlier, the rest of them had moody faces.
I had to ask them twice before they could give me a bottle of wine that I was entitled to. Room was warm and had to request for another room. Walking there from the train station was a challenge, a lot of turns. When checking out I was charge twice, they had to do a refund which took some time. Thank goodness we checked out early, if not we would have missed our train for which I had pre booked earlier.