Chalet | Private kitchen

Reviews of Southside Holiday Village

3.5 out of 5
Southside Holiday Village
283 Lower Dawson Road, Allenstown, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 165 out of 324 reviews" "
Rating 8 - Good. 119 out of 324 reviews" "
Rating 6 - Okay. 30 out of 324 reviews" "
Rating 4 - Poor. 6 out of 324 reviews" "
Rating 2 - Terrible. 4 out of 324 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Stayed 3 nights in Sep 2022

6/10 Okay

Melissa

Stayed 1 night in Jun 2022

4/10 Poor

Bradley

Stayed 1 night in Apr 2022

8/10 Good

Craig

Travelled with family
Liked: Amenities, property conditions & facilities
a comfortable overnighter to break a long trip
Stayed 1 night in Dec 2021
Response from Reception on 18 Jan 2022
Thanks for your review Craig, glad to hear that you enjoyed your stopover.

10/10 Excellent

Suzette

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
easy ,comfortable, clean, friendly staff
Stayed 1 night in Dec 2021
Response from Reception on 4 Jan 2022
Thanks for your excellent review Suzette, glad you enjoyed your stay.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet been there many times 👍
Stayed 1 night in Dec 2021
Response from Reception on 20 Dec 2021
Thank you so much for your kind review Sarah, we appreciate your continued support

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness
Good place, we stayed in a Villa, was clean. There was a food van selling German sausages in the park. Was great because after a long day out we didnt feel like going out again for food.
Stayed 1 night in Jun 2020
Response from Kasey on 29 June 2020
Thank you so much for that kind review, we look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Reception on 19 Jan 2020
Thanks so much for that awesome rating!

6/10 Okay

Jeannie, Mission Beach

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Kasey on 12 Jan 2020
Thanks for taking the time to review us.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The place had beautiful gardens. It was a quiet pleasant stay and a well looked after park. Downfall was no free wifi. Ants also ended up over all of my bathroom items andOn one of the single beds I was using for my child. Cleaning staff however were very lovely and accommodating when they can’t find clean up the ants and make new beds. Overall it was a pleasant stay and I will oils stay here again purely because of the state of the cabins, the park & how lovley the staff were. Just keep the windows shut to keep out the ants.
Stayed 3 nights in Dec 2019
Response from Kasey on 29 Dec 2019
Thank you for your lovely review, glad to hear that you enjoyed your stay. We do have free wifi however with the storms we experienced last week, there was some issues. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Kasey on 22 Dec 2019
Thank you for your great rating!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was very friendly staff and great location very clean
Stayed 1 night in Dec 2019
Response from Jack on 4 Dec 2019
Thank you for your great review!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed overnight, but were very impressed with the park and our cabin. The park had a lovely feel with nice gardens and bush. The cabin was very clean and comfortable and had everything we needed. Check in staff were friendly and welcoming. The location was close to shops as well. We would highly recommend.
Stayed 1 night in Nov 2019
Response from Jack on 4 Dec 2019
Thank you Jane for your great review! We look forward to welcoming you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from Kasey on 3 Nov 2019
Thank you for taking the time to review us. We would love to improve your experience next time, please let us know what we can do better :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortable beds were the best! The friendliness and helpfulness of staff is always great along with the condition and cleanliness of the room.
Stayed 1 night in Oct 2019
Response from Kasey on 30 Oct 2019
Wow, thank you so much for your kind words, we look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Kasey on 7 Oct 2019
Thanks for that great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Kasey on 24 Sept 2019
Thanks for that great rating, glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was intended for just an overnight stay for travelling home. Unfortunately I got sick and had to stay an extra night and the guy at reception was kind enough to allow me to stay in the same cabin so I didn’t have to move
Stayed 1 night in Sep 2019
Response from Reception on 24 Sept 2019
Thank you for that lovely review. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean accommodation with a good air conditioning unit which allowed for a good nights sleep after a long days drive.
Stayed 1 night in Sep 2019
Response from Kasey on 8 Sept 2019
Thank you for taking the time to review us, we will see you again soon

10/10 Excellent

Michelle, Jambin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peacefulness... Location to the railway station where I was picking up relative
Stayed 1 night in Sep 2019
Response from Reception on 8 Sept 2019
Thank you for your lovely review! We will see you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
I stay here every time I am in Rockhampton to visit family
Stayed 4 nights in Aug 2019
Response from Reception on 28 Aug 2019
Thanks for that excellent review Sharon! Thank you for staying with us over the years, we will see you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Kasey on 24 Aug 2019
Thanks for that great rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Reception on 21 July 2019
Thanks for that great rating. Pleased to hear that you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Kasey on 14 May 2019
Thanks for that Great rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Kasey on 2 May 2019
Thanks for the great rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly to deal with, great amenities clean & tidy.
Stayed 4 nights in Apr 2019
Response from Kasey on 28 Apr 2019
Thank you for your kind words. We will see you in the near future :)

10/10 Excellent

Divyakumar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reception on 24 Apr 2019
Thank you for the excellent rating!

10/10 Excellent

Divyakumar

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2019
Response from Kasey on 23 Apr 2019
Thank you for your awesome review! We will see you and your group again soon :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st impression as I opened the door “bliss” Spacious, clean and tidy
Stayed 2 nights in Apr 2019
Response from Kasey on 21 Apr 2019
Thank you for taking the time to review us, it is wonderful to hear that you had a blissful stay. We will see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just a beautiful place to stay whether its for work or a holiday n the staff are friendly n helpful. The only thing I didn't like was that it's been so hot every where (heat wave) n it would of been nice if the staff turned the fans on b4 2pm before guest arrives to cool the rooms.
Stayed 3 nights in Mar 2019
Response from Kasey on 17 Mar 2019
Thank you for your review! I will pass on your comments to management. We look forward to seeing you soon.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a soap holder in the shower, otherwise everything was good
Stayed 1 night in Feb 2019
Response from Kasey on 6 Feb 2019
Thank you for your review, we have rectified this issue & there is now a soap holder in the room.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from Kasey on 7 Jan 2019
Thank you for taking the time to review us.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great set up. Clean and tidy. Very nice staff who were lovely ans friendly.
Stayed 1 night in Dec 2018
Response from Kasey on 30 Dec 2018
Thank you for your lovely review. See you next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The internet was hopeless and the reply I got from an employee was.Its always like that this time of year.Was completely unexceptable.If they have had this problem for any length of time it should have been addressed within a reasonable time frame
Stayed 1 night in Dec 2018
Response from Reception on 28 Dec 2018
Hi Anonymous Guest, thank you for taking the time to review us. We hope that you enjoyed your room. Over the years we have been undergoing numerous upgrades & alterations to have our Free Wifi improved to its maximum capacity. As you are probably aware we are on 10 acres & with that comes a lot of ground to cover. We are constantly in contact with our internet provider and IT companies on how to better our service for our guests. We thought we had our internet service up to par, as we have not had any complaints in over 3 months. However with your recent review we will definitely investigate this matter further. The best thing for us going forward would be to have your name & room number so this particular instance can be addressed appropriately. In regards to our staff member, firstly we apologise that you feel their response was not appropriate. Unfortunately, we have had a lot of horrid weather conditions in the last few weeks- fires, rain, storms & wind. These are all HUGE contributing factors to the extent of our wifi capabilities. Unfortunately we are unable to control how the weather affects this. I hope this has helped ease your mind however as previously said, I will need you to contact us with further information to narrow it down to the area in which you stayed in. We hope to hear from you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy - it was reasonably priced and available at short notice. The staff where helpful and cheerful which was nice considering I had been evacuated from my home due to the fires
Stayed 1 night in Nov 2018
Response from Kasey on 2 Dec 2018
We are glad that you enjoyed your stay. The most important thing was that you and your family were safe in such a tough time. Wishing you a wonderful December.

10/10 Excellent

Verified traveller

Perfect for our ones night stopover, love the showers in the cabins.
Stayed 1 night in Nov 2018
Response from Kasey on 2 Dec 2018
Wonderful to hear. We will see you again soon.

8/10 Good

belinda, mackay qld

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
people were friendly and helpful gardens lovely cabins a bit outdated and i thought a little expensive but did have a dog and all went well with that would probably stay there again if we are travelling south .
Stayed 1 night in Nov 2018
Response from Reception on 2 Dec 2018
Thanks for your lovely review. It is great to hear that you enjoyed our pet friendly rooms

10/10 Excellent

Phil&Cathy, Gold Coast

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with friendly staff and very clean cabin. Only thing was it would be nice to have a couch to sit on to watch tv. Maybe a fold out bed for a couch. Apart from that very happy with our stay
Stayed 2 nights in Nov 2018
Response from Reception on 18 Nov 2018
Thank you so much for taking the time to review us. It is great to hear that you enjoyed your stay. If you are wanting a room with a couch, we do have Chalets which have a separate living area with a couch. Next time I would suggest trying one of these.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Kasey on 7 Nov 2018
Thank you for the fantastic rating!

8/10 Good

Mel, DALBY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great tidy cabin for short stay. Kids loved the pool.
Stayed 2 nights in Nov 2018
Response from Kasey on 5 Nov 2018
Thank you for reviewing us. We look forward to seeing you again soon.

8/10 Good

Jim, Allenstown Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the quietness and country feel. Plenty of wildlife and the neighbours were friendly. Villa was very clean and tidy. Didn’t like ants and mossies at night
Stayed 1 night in Oct 2018
Response from Kasey on 4 Nov 2018
Hi, thank you for taking the time to review us. We are glad you enjoyed your stay. Unfortunately our climate is prone to insects, however we do provide insect spray free of charge in each cabin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Affordable
Love the two single beds in two different sleeping areas plus the separate bedroom.
Stayed 1 night in Sep 2018
Response from Kasey on 18 Sept 2018
Thank you for your lovely feedback. We will see you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Neat, clean and spacious. We stayed in the oasis chalets and would recommend for families with more than 2 kids as it has everything you need.
Stayed 1 night in Aug 2018
Response from Kasey on 27 Aug 2018
That is wonderful, thank you for sharing your experience with other travellers. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable room with all the things you need if planning on staying a while. Wonderful friendly staff ready to help with anything including tourist information. Great value for money, definitely come back again.
Stayed 1 night in Aug 2018
Response from Kasey on 20 Aug 2018
Thank you for this great review!! We will see you next time :)

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet stay
Accomodation good although it became very cold during the night. Some outdoor seating would have been nice and the TV was placed high up on the wall which made it hard to see when sat on or in the bed. The kitchen was well equipped and the cabin was in excellent condition. Site was quiet.
Stayed 1 night in Aug 2018
Response from Reception on 13 Aug 2018
Thank you Alan for your feedback. We will pass your comments onto our team. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute villa.
Perfect for me and my kids. Villa was clean and comfortable. Nice little kitchenette meant we didn’t have to buy takeaway.
Stayed 2 nights in Jun 2018
Response from Reception on 4 July 2018
Thank you, it is great to hear that you enjoyed our Villas :) Will see you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cabin smelt like a gym change room
Cabin smelt like a gym change room, lots of road noise despite being away from the road
Stayed 1 night in Jun 2018
Response from Reception on 4 July 2018
Thank you for your review. We would love to investigate and resolve this issue however we need the room you stayed in. If that could please be provided to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Excellent facilities in close proximity to TAFE. Comfortable and affordable, I would recommend for future out of town TAFE students.
Stayed 7 nights in Jun 2018
Response from Kasey on 24 June 2018
Wow, thank you so much for your glowing review. We are glad you enjoyed your stay & we will see you again soon.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
so so
just a stop over for one night, so clean and quiet was all that matters
Stayed 1 night in Jun 2018
Response from Reception on 17 June 2018
Thanks Robert for taking the time to review us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. No excess noise and a lovely setting.
Stayed 2 nights in Jun 2018
Response from Kasey on 10 June 2018
Thank you for this wonderful review.