Holiday Homes in Roan Mountain

"Not very safe, older stairs to climb to get to very crowded room full of old large desk, table and chair with no function, hard to move around the room for two petite women. Furniture was sticky and damaged. Room smelled musty. Parking lot elevated above ground floor, you must climb down embankment and climb up stairs on the back of building. No ice or vending. Way over priced considering the poor condition. "

"What a lovely hotel! We loved it and will definitely be back!"

"My card was charged for my first night’s stay one day in advance of my arrival, then was charged for the same amount again on the morning of my arrival, all prior to checking in. I was told their policy is to pre-authorize my card when they are at 80% + capacity, thus the first charge, and the second charge was an error. I still have not received a refund for their error. This policy is not provided anywhere in writing. The rooms have been tastefully remodeled and are comfortable. Housekeeping services are only provided upon request. The air conditioning in our room did not function properly. Parking is limited to one car per room with off-property parking being located in a lot 1/2 mile away at a motel that is unsafe. This policy is also not provided anywhere in writing. WiFi was unstable and/or unavailable during our entire stay. Breakfast is served 6:30 - 10:00 with many guests arriving at 10:00 or a little after expecting breakfast. Typically in a heavy tourist area, and on a graduation weekend, breakfast is available longer to accommodate the large number of guests. The breakfast staff was outstanding and very helpful. On the morning of check-out we received a text message and an email asking what time we would be checking out, well before the 11:00 am check-out time. Very disappointed overall in our stay. "

"This is a lovely hotel and we really enjoyed it! The bar is beautiful! "

"Enjoyed our stay"

"The room was clean and super quiet. We were only there for one night, so didn't have a chance to enjoy any of the amenities. But the location was excellent for wandering to local restaurants and shops. "

"Came down for graduation weekend with family. Breakfast non-existent (cereal at best, no hot food) advertised Game room, Pool, both out of service. Most aggreges was, ALL exits, post signs, "For our customer's safety doors will be locked and Must use room key to enter", laughable ALL exits locks don't work we walked in out all weekend, as Could anyone else who wanted to. REAL Safe!!! Avoid is possible."

"Breakfast gave a very good variety. Very good breakfast. Had no problem parking. Hotel in excellent location. Staff was excellent. Would def stay here again!!"

"Room was very clean. Nice parking area and it was very quiet in the neighborhood. Several restaurants nearby. Bed was very comfortable "