Royal Suite

Reviews of Holiday Inn Riyadh - Meydan, an IHG Hotel

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 181 reviews" "
Rating 8 - Good. 73 out of 181 reviews" "
Rating 6 - Okay. 18 out of 181 reviews" "
Rating 4 - Poor. 4 out of 181 reviews" "
Rating 2 - Terrible. 14 out of 181 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Faten

Stayed 3 nights in Jan 2024

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

Scott

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Sohini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, wonderful food and beautiful rooms.
Stayed 3 nights in Oct 2023

2/10 Terrible

SADIE

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Najeh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

2/10 Terrible

Abid

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
worst hotel ever
Stayed 4 nights in Feb 2022
Response from Abdullah on 14 Mar 2022
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Abdullah Albarrak

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Abdullah on 14 Mar 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was v bad . The TV and dryer in my room did not work . No phone directory or in room dining menu . Every time I called the response time was v poor .
Stayed 1 night in Dec 2021
Response from Guest relation team on 3 Jan 2022
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Guest relation team

8/10 Good

Balram

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very good
Room was great except the very noisy a/c!
Stayed 1 night in Dec 2021
Response from Abdullah on 3 Jan 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

8/10 Good

HOR KIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid sar130 for breakfast, but if I book a room from the IHG website, then the breakfast price will be sar48, which is unbelievable.
Stayed 3 nights in Nov 2021
Response from Guest relation team on 3 Jan 2022
Dear Valued Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Guest relation team

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Abdullah on 3 Jan 2022
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

10/10 Excellent

Jasem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Ahmad

Stayed 2 nights in Oct 2021

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021
Response from Abdullah on 11 Oct 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely,

6/10 Okay

Khadijah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frequent Traveler
Pros: Parking was crowded. Garage was full, first day parked outside next to building. Second day in front of the building. Check in/out was quick/ easy. Staff is helpful/ kind. Facilities were clean/ lobby decor was nice. My suite 1807 was clean/spacious. Bed was comfortable. Found the extra pillow in a drawer. Bathroom is very spacious/clean although the shower has some wear/tear with regards to the floor tile. It has useful aminities. It has a Jacuzzi tub which I'm not sure if it works. Cons: Refrigerator was placed outside of the cabinet which I found to be a bit tacky looking. Shower floor tile has noticeable wear/tear. Couch has visible white stains on cushions that looked suspicious 😝 Phones in room were disconnected. We didn't realize this until the last day when we were calling to order room service. We were able to get only one of them to work. I gave this hotel 3 ⭐⭐⭐ mainly due to lack of enforcement of the Covid-19 health/safety protocols not being enforced. The rules haven't changed. Unmasked guest were allowed to enter/sit in hotel lobby/ignore security's request to wear a mask. One man, I don't know if he was a guest or not, entered/ignored security's request for tawakkalna, temperature check/to wear a mask.
Stayed 2 nights in Sep 2021
Response from Abdullah on 11 Oct 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

6/10 Okay

Hasna

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I didn't like the service room! The indian guy in the kitchen told me the soup for today is vegetables and chicken and he sent only vegetables with no chicken 😕 kind of cheating 😑 😕
Stayed 5 nights in Aug 2021
Response from Abdullah on 13 Sept 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Abdullah on 13 Sept 2021
Dear Valued guest, Dear client. Thanks for taking the time to share your experience with us. It’s nice to know that that you enjoyed your stay. We hope to see you soon.

6/10 Okay

Shaker

Business traveller
Disliked: Staff & service, property conditions & facilities
Rude staff
Bad experience with the staff in restaurant and room service
Stayed 1 night in Aug 2021
Response from Abdullah on 13 Sept 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Abdullah on 13 Sept 2021
Dear Valued guest, Dear client. Thanks for taking the time to share your experience with us. It’s nice to know that that you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Reservations on 22 Aug 2021
Thank you for the great rating !

8/10 Good

FAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Reservations on 22 Aug 2021
Thank you !

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Starbucks
Stayed 3 nights in Jul 2021
Response from Reservations on 22 Aug 2021
Thank you

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
Nothing unique another holiday inn
Stayed 7 nights in Jul 2021
Response from Abdullah on 13 Sept 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely,

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Uday on 17 July 2021
Hello Mr. Mohammed, Thank you for sharing your feedback and we are glad to know you had a pleasant stay. Thank you for staying at Holiday Inn Meydan and we hope that you will consider us for your next stay! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Reservations on 22 Aug 2021
Thank you

8/10 Good

Mohammed

Stayed 1 night in Jun 2021
Response from Uday on 17 July 2021
Hello Valued Guest, Thank you for sharing your feedback and we are glad to know you had a pleasant stay. Thank you for staying at Holiday Inn Meydan and we hope that you will consider us for your next stay! Sincerely,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Noisy and bad hotel. Not clean!
Stayed 2 nights in Jun 2021
Response from Abdullah on 28 June 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Abdullah Albarrak

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
I paid through expedite as it shows clearly breakfast for two persons. That's what also appeared in my receipt, but the hotel charged me 40$ for the second person. When I called Expedia, they said it depends on the hotel policy
Stayed 5 nights in Jun 2021
Response from Abdullah on 28 June 2021
Dear Guest, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Meydan. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, Sincerely, Abdullah Albarrak

8/10 Good

salman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff is friendly and helpful.. rooms are clean and comfortable but there are some annoyances because I got a connecting room..
Stayed 1 night in Feb 2021
Response from Abdullah on 28 June 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

6/10 Okay

Verified traveller

Stayed 10 nights in Jun 2021
Response from Uday on 17 July 2021
Hello Valued Guest, Thank you for sharing your feedback and we are glad to know you had a pleasant stay. Thank you for staying at Holiday Inn Meydan and we hope that you will consider us for your next stay! Sincerely,

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and facilities
Perfect location and nice facilities. Close to city center.
Stayed 1 night in Jun 2021
Response from Abdullah on 28 June 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Abdullah on 24 May 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

10/10 Excellent

Abdullah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Abdullah on 24 May 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
فندق جميل
بالاجمال ممتازة والفندق نظيف والموظفين متعاونين يعيب الفندق السرير غير مريح فقط
Stayed 2 nights in Apr 2021
Response from Abdullah on 11 Apr 2021
عزيزي الضيف، شكراً لك على إتاحة الوقت لإطلاعنا على تجربتك في هوليداي ان الميدان يرجى العلم بأن تعقيباتك تمثل لنا قيمة كبيرة. فنحن نستخدم التعقيبات من هذا القبيل لإجراء تغييرات على علامتنا التجارية بشكل مستمر لتحسين تجربة النزلاء. نأمل أن تتيح لنا فرصة الإقامة معنا مرة أخرى في المستقبل.. نشكرك مرة أخرى لاختيارك هوليداي ان الميدان مع خالص التقدير، عبدالله البراك

10/10 Excellent

raed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Abdullah on 11 Apr 2021
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely, Abdullah Albarrak

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good/ Quiet and clean
I always stay at this hotel in Riyadh the prices are good and the rooms are nice and clean. The staff here is the best they are very helpful and friendly.
Stayed 1 night in Mar 2021
Response from Abdullah on 17 Mar 2021
Dear Valued Guest, Thanks for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel. Sincerely,

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is located in nice and vital area. The hotel breakfast buffet is perfect, and multiple choices of food. The room is comfortable and equipped with all necessary guest daily use Don't miss it.
Stayed 1 night in Feb 2021
Response from Uday on 14 Feb 2021
Dear Valued Guest, Thank you for your kind review. We are delighted to know that you had a wonderful experience. Your heart-warming praise and words of appreciation for our hotel, facilities and services have been received with humble gratitude and genuine delight. We look forward to welcoming you again. Sincerely, Udaya

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021

8/10 Good

MOHDSALAM

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Abdullah on 12 Jan 2021
Dear Valued Guest, Thanks for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room , very friendly stuff They room was hygienic clean
Stayed 1 night in Jan 2021
Response from Abdullah on 12 Jan 2021
Dear Valued Guest, Thanks for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Abdullah on 12 Jan 2021
Dear Valued Guest, Thanks for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.

10/10 Excellent

Travis

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private Spacious Affordable
I like this hotel I have stayed many times because the rooms are spacious and affordable. I wish they would update the rooms a little and give more amenities and toiletries in the rooms. If you get a room with a view it’s nice the rooms without a view are creepy I hate them. The food isn’t good and it’s expensive I order outside now. The underground parking is a nightmare for large vehicles park on the street if you have a SUV or large car. The service is always excellent and check in is a breeze. I enjoy the privacy at this hotel no one bothers me and that’s what I want the most.
Stayed 1 night in Nov 2020
Response from Udaya on 21 Dec 2020
Thanks for being our regular guest and having taken the time to write such a detailed review. All your comments & appreciation helps us to improve our service and will be shared with our team. Part of our standard rooms and all our DELUXE rooms are with city view if you could set your preference upon booking we will be doing our best to ensure your rooms assigned with a view. We appreciate if you could contact any of our team member while you are here to discuss your experience with our food or you may also contact us with an email & we will be happy to assist you. Once again we thank you for being our guest and we look forward welcoming you again in your next trip. Best Regards,

8/10 Good

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it
It was great stay with good location but a bit traffic due to construction. Overall I do recommend it.
Stayed 1 night in Dec 2020
Response from Uday on 13 Dec 2020
Dear Valued Guest, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to welcoming you again soon . Cheers!

10/10 Excellent

Sarah, Khobar

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very nice, and the staff was really friendly. My husbands car battery neeeded a jump and the staff searched for someone to help. The only problem we had the whole stay was with parking. The garage is to small for a suv so we couldnt park there and the parking around the hotel was hard to find most days.
Stayed 5 nights in Nov 2020
Response from Abdullah Albarrak on 24 Nov 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday inn. Sincerely,

10/10 Excellent

ABDULKADER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Abdullah on 11 Nov 2020
Dear Valued Guest, Thanks for your comments and for having selected our hotel. I’m happy that you enjoyed your stay and we hope to have you back soon as a guest of our hotel.