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Reviews of Ascott Rafal Olaya Riyadh

4 out of 5
Ascott Rafal Olaya Riyadh
7706 Sahafa Olaya St, P.O. Box 2396, Riyadh

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 113 reviews" "
Rating 8 - Good. 24 out of 113 reviews" "
Rating 6 - Okay. 15 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 19 out of 113 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shamlan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience.
Stayed 3 nights in Feb 2024
Response from Salah abouelmagd on 14 Mar 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Excellent

MAAN

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good parking. Great staff.
Stayed 1 night in Mar 2024
Response from Salah Abouelmagd on 12 Mar 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

8/10 Good

Ridha

Stayed 1 night in Jan 2024
Response from Salah Abouelmagd on 12 Mar 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Excellent

James

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Salah Abouelmagd on 12 Mar 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Excellent

sarah abdullah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Salah Abouelmagd on 13 Jan 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

6/10 Okay

Nawaf

Travelled with family
Disliked: Property conditions & facilities
there’s no noise isolation between the rooms which is make insomnia and uncomfortable sleep
Stayed 5 nights in Dec 2023
Response from Salah Abouelmagd on 13 Jan 2024
hank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Excellent

Eyhab

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
the room/apartment is in great condition and very comfortable
Stayed 1 night in Nov 2023
Response from Salah Abouelmagd on 19 Dec 2023
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Terrible

Basim, Springfield Gardens

Business traveller
The worst that can happen is when you wake up in the morning and you don't have hot water. This is the most basic need and if the hotel is unable to provide this then to be it's a failure. After I complained an engineer came to the room and saw the issue and after I returned to my room later the problem was still there.
Stayed 1 night in Oct 2023
Response from Salah abouelmagd on 6 Nov 2023
Thank you for taking your valuable time to provide us with your feedback. We will verify what you mentioned and we will strive to develop our services to achieve the satisfaction of our guests, We look forward to welcoming you again. At our serviced accommodation for your next visit. sincerely

4/10 Poor

Mohammed

Stayed 1 night in Sep 2023
Response from Salah Abouelmagd on 22 Sept 2023
Dear Mr. Mohammed, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Terrible

saja

Stayed 1 night in Sep 2023
Response from Salah abouelmagd on 22 Sept 2023
Dear Ms. Saja, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

4/10 Poor

Ahmed

Stayed 1 night in Aug 2023
Response from Salah on 8 Sept 2023
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

8/10 Good

Faysal, Morgantown

Liked: Cleanliness
Nice location
Stayed 1 night in May 2023
Response from Salah abouelmagd on 3 June 2023
Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

6/10 Okay

Mohammed

Liked: Cleanliness, room comfort
Poor communication with staff Slow service No housekeeping during my stay(Tow nights)
Stayed 2 nights in Nov 2022
Response from Wasiullah Zaffari on 3 Dec 2022
Dear Mohammed,Thank you for your valuable feedback.We have shared your comments with the team for improvements and we look forward to welcoming you back to our residence.SincierelyAscott Management

10/10 Excellent

Ahmed Mohamed Nabil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location, appreciate the warm welcome special from Mr. Muhanad in the reception.
Response from Wasiullah Zaffari on 6 Nov 2022
Dear Ahmed Mohamed Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Excellent

Ahmed Mohamed Nabil

Stayed 2 nights in Nov 2022

8/10 Good

Mazen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent welcome at reception, spacious rooms, high quality amenities. The breakfast was a BIG disappointment. It is priced as higher-end 5* hotels, but with limited choice of items, questionable freshness of food and slowness in serving even coffee and tea. Not to be repeated!
Stayed 1 night in Oct 2022
Response from Wasiullah Zaffari on 6 Nov 2022
Dear Mazen,Thank you for taking your valuable time out to give us your feedback.We apologize for disapponting you with the breakfast arrangements. Our restaurants are going through an extensive transition phase and massive upgrades for our customers to enjoy much–anticipated and totally re-vamped dining experience soon.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Excellent

Nabil

Business traveller
Liked: Cleanliness, property conditions & facilities
Impeccable quality of service
Stayed 2 nights in Oct 2022
Response from Wasiullah Zaffari on 6 Nov 2022
Dear Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Excellent

Modhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for the good treatment and reception.
Stayed 1 night in Mar 2022
Response from Wasi Zaffari on 4 May 2022
Dear Modhi, Thank you for your review. Looki forward to welcoming you back at our residence. Best Regards, Wasi Zaffari

2/10 Terrible

Nasser

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I like easy parking I didn't like: staff attitude, bad smell, the room was not ready: only one towel, no slipper
Stayed 1 night in Mar 2022
Response from Wasi Zaffari on 4 May 2022
Dear Mr. Nasser, Thank you for your valuable feedback. We have shared your commets with the team and please accept our sincere apologies for not meeting your expectations. We look forward to welcoming you back at our residence on your next visit. Thank You, Wasi Zaffari

8/10 Good

KS

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good Property… didn’t have non-smoking rooms finally agreed to take smoking room took about 30 mts to check in at 17:30 hrs … they did offer free breakfast for inconvenience
Stayed 1 night in Jan 2022
Response from Wasiullah Zaffari on 5 Mar 2022
Dear Guest, Thank you for your feedback. Look forward to welcoming you back at our property. Thank You,

6/10 Okay

Mashari, Tempe

Disliked: Cleanliness, amenities, property conditions & facilities
Yes it was large room but Kitchen stuff wasn’t clean enough Main bathroom need some maintenance Internet was down in the whole hotel and they didn’t solve it
Stayed 1 night in Dec 2021
Response from Wasiullah Zaffari on 12 Dec 2021
Dear Mashari, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

4/10 Poor

Abdulrahman

Business traveller
Liked: Room comfort
Disliked: Cleanliness
الفندق لا يستحق قيمته، ولا يستحق تصنيف 4 نجوم الغرف جداً رديئه والأثاث كانك في شقق مفروشه نجمتين والارضيه بلاط ويست موكيت
Stayed 2 nights in Sep 2021
Response from Wasiullah Zaffari on 30 Sept 2021
Dear Mr. Abdulrahman, Thank you for taking your valuable time out to give us your feedback. We have noted your comment and look forward to serve you better on your next visit. Yours sincerely, Management

10/10 Excellent

ABDULKADER

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from Wasiullah Zaffari on 18 Aug 2021
Dear Abdulkader, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

2/10 Terrible

Mochammad

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Wasiullah Zaffari on 4 May 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards

6/10 Okay

Abdullah

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2021
Response from Wasiullah Zaffari on 4 May 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding excellent services, staff and rooms are super, I would recommend it blindly.
Stayed 10 nights in Mar 2021
Response from Wasiullah Zaffari on 4 May 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice Location and Clean Rooms
Good place and good location. Rooms are nice and clean.
Stayed 1 night in Mar 2021
Response from Wasiullah Zaffari on 4 May 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Worst hotel experience
The room was not as the pictures, small windows not panoramic, furniture was less than expected, the bed was not comfortable, there were no heater in the AC system, hotel was having noisy construction that they didn't mentiones and even after several companies they didn't do any thing nighter offered compensation.
Stayed 6 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing lovely apartment , very big, amenities are fully. Missing some cleaning stuff like kitchen tissues, small spoons were not available.. bathroom was not so clean. But the apartment over all is very nice. Bedsheets are clean and comfy. Check in was easy and we got underground parking l. Very good for long stay 👍
Stayed 1 night in Jan 2021

10/10 Excellent

Saud

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Hassan Alqarni on 15 Dec 2020
Dear Mr. Saud, Thank you for taking the time to share your feedback, we are happy that our service met with your expectation, looking forward to see you again on your next visit. best regards,

2/10 Terrible

Yahya

Travelled with family
Disliked: Room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Sep 2020
Response from Hassan Alqarni on 30 Sept 2020
Dear Anonymous, Thank you for taking the time to rate your stay with us we would appreciate if you can provide us further information about your stay and what is your comment this will help us to rectify any errors from ourside. Best regards

2/10 Terrible

aymen s

Travelled with family
Disliked: Cleanliness, room comfort
Never ever come back
Difficult to reach More than two hours to make check in No internet connection Everyday ask about their money although my reservation is paid I received more than ten calls in three days for different reasons
Stayed 3 nights in Sep 2020
Response from Hassan on 16 Sept 2020
Dear Mr. Amen, We thank you for taking the time to give us your feedback about your recent stay in or hotel, and we are very sorry that your stay was not up to the level of your expectations, unfortunately the booking issue is out of our hand and the error made from the booking website is beyond our control, please accept our apologies for the shortfall in our service, your valued comment will help us to continue improve our services, should you require any further assistance please let us know anytime.

2/10 Terrible

Majed, Jubail

Business traveller
Disliked: Cleanliness
Very bad check in process. Also not clean rooms especially the bed and bathroom... it was my first time there and it will be my last time to book in this hotel.
Stayed 1 night in Aug 2020
Response from Hassan Alqarni on 30 Sept 2020
Dear Mr. Majed, thank you for taking the time to share your feedback regarding your recent stay in our property, regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for, We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Rafal Olaya Riyadh.

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2020
Response from Hassan Alqarni on 30 Sept 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
A good place to stay
Friendly staff. Check-in and check-out went smoothly. Clean rooms and well-maintained furniture. Close to supermarket. Parking lots available in and around the hotel. They should consider more air purifiers for smoking floors. Yes, I would stay here again.
Stayed 1 night in Aug 2020
Response from Hassan Alqarni on 30 Sept 2020
Dear Anonymous Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services, All of us here look forward to welcoming you back on your next trip to Ascott Rafal Olaya Riyadh!

2/10 Terrible

Noura, Riyadh

Disliked: Cleanliness
They’re very unprofessional and the staff were very rude. You can’t have guests in the room no matter what. The only way you can have guests is to have them in lobby. I brought a guests to my room and the hotel staff came to my room and asked them to leave or stay at the lobby. I really don’t recommend this hotel at all.
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020
Response from Hassan Alqarni on 30 Sept 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Slow Service
The service is very slow. I expect faster service for the price.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2020
Response from Wasi on 28 Apr 2020
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2020
Response from Wasi on 28 Apr 2020
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Excellent

Tariq, Dammam, Saudi Arabia

Travelled with family
Liked: Cleanliness, amenities
I would recommend this Hotel to my friends for future stay.
Stayed 1 night in Feb 2020
Response from Waisullah Zaffari on 14 Mar 2020
Dear Mr. Tariq, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Excellent

SHINIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is nice, entrance of the hotel is a bit difficult to find and a bit tight, but its is all right. Room is spacious, they're studio and apartment type so you can cook and do the laundry by yourself too. Rooms are clean, but not very thoroughly clean, hope housekeeping does a bit better job. Nearby there is a supermarket to but things, but again, due to construction nearby, it is not easy to find the hotel entrance on the first attempt, and is a bit noisy in the daytime.
Stayed 6 nights in Jan 2020
Response from Wasiullah Zaffari on 14 Mar 2020
Dear Shinil, Thank you for taking your valuable time out to give us your feedback. We have shared your comments with the team and We are glad to know that you had a wonderful stay with us. We are sorry for the inconvenience due to the construction work around. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Wasiullah Zaffari on 14 Mar 2020
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Wasiullah Zaffari on 28 Jan 2020
Dear Guest, Thank you for taking your valuable time out to give us your detailed feedback. The team here strives to make each guest experience as close to perfect as humanly possible. Feedback such as yours is extremely motivating. We have shared your comments with the team and We are glad to know that you had a wonderful stay with us. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Wasiullah Zaffari Assistant Operations Manager Ascott Rafal Olaya Riyadh

10/10 Excellent

abdulaziz

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location
Great stay, we had a delay at check in, the room was dirty then they cleaned it many times, location is nearby all attractions, the administration were great I extend my stay for one more day however the hotel was fully booked. I will stay again at Ascott Rafal
Stayed 3 nights in Dec 2019
Response from Wasi Zaffari on 29 Dec 2019
Dear Abdulaziz, Thank you for taking your valuable time out to give us your detailed feedback. The team here strives to make each guest experience as close to perfect as humanly possible. Feedback such as yours is extremely important and gives us an opportunity to revisit our facilities and services. We have shared your comments with the team for improvements and We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Wasiullah Zaffari Assistant Operations Manager Ascott Rafal Olaya Riyadh

6/10 Okay

FAV, Jeddah

Business traveller
Very limited amenities The flooring of the rooms are all tiles ( Porcelain) With minimum carpet. Very uncomfortable and unhealthy. Room service is slow and limited option Pros: Super professional and friendly staff at reception and lobby Convenient location Large rooms
Stayed 2 nights in Nov 2019
Response from Wasi Zaffari on 29 Dec 2019
Dear FAV, Thank you for taking your valuable time out to give us your detailed feedback. The team here strives to make each guest experience as close to perfect as humanly possible. Feedback such as yours is extremely important and gives us an opportunity to revisit our facilities and services. We have shared your comments with the team for improvements and We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Wasiullah Zaffari Assistant Operations Manager Ascott Rafal Olaya Riyadh