Rivière Noire District Holidays from AU$2,032

I always enjoy staying at Preskil but I had a bit of a bad experience on my check in on Monday, 3 August. I arrived at 9h00 at the hotel and i know that check in was only at 14h00. We sat at the check in area the whole day and my room was not ready at 14h00. The communication was not so clear and if i have known it will take over the check in time i could have gone for a scrub at the spa that time. My 1 colleague had a room 2 hours before me and i sat there till 14h30 without knowing it will take that long. Tired and over it by then.

Customer service was amazing. Rooms very clean. The onlu disappointment for me was the food. It just lacks of taste and flavor.

We booked Bay Club at Anahita for 10 nights as a family of five with children aged 7, 14 and 17. Sadly, we had to check out after one night, which was a real shame. The main issue was major renovation work around the restaurant, bar and pool, which we had not been made aware of. Noise, boarded-up areas and building work spoiled the ambience. Our apartment overlooked the restaurant and was also affected by workmen and scaffolding next door. We were half board and the hotel had erected a marquee on the grass as a temporary restaurant. Unfortunately, it was poorly ventilated, attracted ants and uncomfortable. Management and staff were clearly embarrassed and acknowledged other guests had left. They tried to accommodate us in the Italian restaurant, but food options were limited. The hotel kindly arranged for us to move to its sister property, Long Beach. However, this was not comparable to Bay Club, but we had little alternative. There were positives. Our apartment was fantastic: spacious, modern, very clean and luxurious. The grounds and golf-course surroundings were beautifully maintained, and the resort felt exclusive, sharing the area with Four Seasons. We particularly loved the boat trip to the island and its stunning beach. We enjoyed it so much that we returned later in our hire car, which the hotel allowed. Once renovations are complete, Bay Club could be fantastic. It is peaceful and remote, although there is limited to do nearby and teenagers may find it quiet.

View, location, space and quality. We love the apartment!