H10 Hoteles in Riviera Maya

"I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect. "

"A great stay in a beautiful location. I would call it a 4 star not 5 star but good for us -we are no frills folks so it felt luxurious. Some people might complain about minor issues. Running put of wine at the bar, minibar not restocked completely, but once you ask for something- they are responsive. When we arrived late in evening, our room smelled like a sewer and the tv didn’t work! Not a great start. When I spoke to the front desk the next say- immediately responded- fixed within the hour. Buffet very good- a few new options every day. Reasonably fresh. Some favorites run out; to be expected. Loved the pizza and shrimp ceviche. Make sure to book your a la carte dinners before you arrive. They are worth it, but fill up fast. Overall, I enjoyed this resort and would recommend, as long as you aren’t an entitled jerk. Warning! There has been a lot of seaweed washing up. They try to clean it up, but there was too much this week! The water still warm and fun to swim in. "

"There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed. "

"Buffet was real good pools were very clean"

"I can't think of anything that I would change at this resort. Fantastic service, great food and impeccable property condition. I've stayed at Tropical, Colonial and The Palace in the past, and have never been disappointed. Amazingly, Riviera exceeded my expectations. We'll be back! "

"The room was well kept and always restocked. No issues at all. Staff was amazing. Special shout out toYessica, Giovanni, Anna, Mexianaf Juan.. they all went out of their way to show us beautiful hospitality. Thank you all"

"Clean rooms, clean property, great staff, food and entertainment. No issues with loungers, plenty of space for everyone."

"Friendly staff, great rooms, amenities and entertainment. Loved it. "

"Excellent service and amenities from top to bottom. Would highly recommend.!"