H10 Hoteles in Riviera Maya

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."

"The resort is beautiful, and hospitality was top notch. I would go again and recommend it to anyone. "

"Great except for not the best beach access! Convenient shuttles to parks "

"The pool was great and the swim up bar was fun. "

"This resort was top notch. We stayed from February 18th-27th. We stayed in the family select junior suite swim out room! Service was great, food was great! A lot of activities day/nightly. I highly recommended families with little or big kids to stay here!! We would definitely go back!!"

"We never went to a elacart due people can book online prior to getting to hotel so people who never been there have no chance to go to a meal, no people around the pools asking for drink orders ,having to pay to see some of the shows is not all inclusive resort, the prices at the gift shop are very high also,having one room key is inconvenient "

"Room had a forest view over the Zen pool. Also had a bathtub on the balcony. Wife loved it!"

"I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again. "

"it was so funnnnn!! so worth it esp if u have kids. But next time we’re prob gonna stay at the no kids resort "