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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
5501 50th Avenue, Rimbey, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 130 out of 203 reviews" "
Rating 8 - Good. 53 out of 203 reviews" "
Rating 6 - Okay. 9 out of 203 reviews" "
Rating 4 - Poor. 6 out of 203 reviews" "
Rating 2 - Terrible. 5 out of 203 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elsbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice gesture to give registered guests a welcome beer.Too bad there is no substitution for the ones who don't like beer....
Stayed 1 night in May 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elaa Aki on 6 Apr 2024
Hello Louise, Thank you for taking the time to review your recent stay at our hotel. Feedback from our guests is very important to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Komlan

Travelled with family and small children
Liked: Amenities
It was wonderful. Pool area was so great and we loved the lobby and continental breakfast. Definitely recommend and very family friendly
Stayed 1 night in Mar 2024
Response from Elaa Aki on 5 Apr 2024
Dear Komlan, Thank you for taking the time to review your recent stay at Quality Inn & Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Regards,

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elaa Aki on 6 Apr 2024
Hello Esther, Thank you for taking the time to review your recent stay at our hotel. Feedback from our guests is very important to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and rooms were decent
Stayed 2 nights in Mar 2024
Response from Elaa Aki on 2 Apr 2024
Dear Alison,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We very much appreciate and value the feedback and will share it with our team. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Our overall stay was fantastic. Room was just as advertised. Staff were an absolute pleasure to deal with. Very helpful and accommodating!
Stayed 1 night in Mar 2024
Response from Elaa Aki on 5 Mar 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Sincerely,

10/10 Excellent

Vicki

Stayed 1 night in Feb 2024
Response from Elaa Aki on 2 Apr 2024
Hello Vicki, Thank you for taking the time to complete our online survey regarding your recent stay at out hotel. Feedback from our guests is very important to us. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Rod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 1 night in Jan 2024
Response from Elaa Aki on 24 Feb 2024
Dear Rod,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

6/10 Okay

Patrick

Stayed 3 nights in Feb 2024
Response from Elaa Aki on 24 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Jennie

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
I had ups and downs with my stay and i dont expect much. The service was great except, in fact beyond except 1 lady who worked nights. Kerri waa was absolutely phenomenal but the other one was not so great. She offered us a cot but failed to let is know there would be a charge. I figured she was being nice, but in fact she was out making the company money. I cant say if I would have taken it or not due to being on a tight budget. Also, First day, there was little to pick through for breakfast. There were good moments as well. Like i said it was an up and down and i would have never said anything until i got the surprise charge for a crap cot.
Stayed 1 night in Feb 2024
Response from Elaa Aki on 13 Feb 2024
Hello, Thank you for taking the time to review your recent stay at out hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Free breakfast is good. You get a check in beer. lol
Stayed 1 night in Feb 2024
Response from Elaa on 13 Feb 2024
Hello Graham,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We very much appreciate and value the feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Dale

Stayed 1 night in Feb 2024
Response from Elaa Aki on 13 Feb 2024
Hello Dale, Thank you for giving us 5 out 5 regarding your recent stay at our hotel.

10/10 Excellent

Mick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel featured a wonderful breakfast that was full of variety. Staff went above and beyond to ensure our stay was satisfactory. The pool was spacious and warm! This was a bonus as the kids swam for hours because of the great temperature! Rooms were clean and spacious.
Stayed 1 night in Dec 2023
Response from Elaa Aki on 13 Feb 2024
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elaa Aki on 23 Nov 2023
Thank you for sharing.I am sorry that your stay did not meet your expectations.Our guests typically find our rooms and facilities clean, comfortable, not to mention the excellent customer service our team provide.

4/10 Poor

ASHRAF

Business traveller
Disliked: Amenities, property conditions & facilities
Room Furniture is way too old . Bed is some how comfort. Breakfast was cold, tasted terrible (cold old scrambled egg &tasless hot dog) Hotel is in the middle of nowhere. Nothing surrounding to get decent dinner. You will have to drive and it was realy dark to do so . So I didn’t have dinner
Stayed 1 night in Nov 2023
Response from Elaa Aki on 17 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. Our guests typically find our hotel clean and comfortable, I am sorry that your stay did not meet your expectations.Your feedback has been shared with our hotel as a way of anticipating guests needs. Once again, I appreciate you taking the time to share your experience.

8/10 Good

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Surprisingly lots of breakfast options, clean, (except a lack of dusting in the lobby), and our tv didn’t work one day. Staff were friendly. Would stay at a quality inn again for sure.
Stayed 1 night in Oct 2023
Response from Elaa Aki on 16 Oct 2023
Hello,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We very much appreciate and value the feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Regards,

8/10 Good

Cathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was actually surprised by the cost, as it’s a small town. The breakfast was wonderful, so nice to have
Stayed 1 night in Oct 2023
Response from Elaa Aki on 16 Oct 2023
Hello,Thank you for taking the time to review your recent stay at out hotel. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.Kind regards,

10/10 Excellent

Terry

Stayed 2 nights in Sep 2023
Response from Elaa Aki on 2 Oct 2023
Hello Terry,Thank you for taking the time to review your recent stay at out hotel with such positive feedback! We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

8/10 Good

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay @ the Quality Inn. Staff were informative & approachable. Great breakfast. Fantastic pool/hot tub area. Clean comfortable rooms. My only complaint is that they only clean the room every 3 days. I expect a clean room every day.
Stayed 2 nights in Sep 2023
Response from Elaa Aki on 25 Sept 2023
Dear Beverly,We greatly appreciate you dedicating your time to share your thoughts on your recent stay at our hotel. Guest feedback holds immense value for us.At present, we provide housekeeping service for stays of 3 nights or more. During check-in, our front desk agents also outline our service options and extend the courtesy of daily service at no additional cost, should our guests request it. Nevertheless, the majority of our guests still tend to opt for housekeeping service every three days.Your valuable insights contribute significantly to our ongoing commitment to deliver outstanding service and ensure an exceptional guest experience. We sincerely thank you for choosing to stay with us.Warm regards,

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & efficient. Clean spacious rooms.
Stayed 2 nights in Sep 2023
Response from Elaa Aki on 25 Sept 2023
Dear Bryan,We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean and comfortable rooms. Breakfast was good We are not fans of the fat pillows so it would have been nice to have a choice.
Stayed 2 nights in Sep 2023
Response from Elaa Aki on 15 Sept 2023
Thank you for taking the time to review your recent stay at our Hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Elaa Aki on 6 Sept 2023
Dear Alisha, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.

10/10 Excellent

Basem

Stayed 2 nights in Jun 2023
Response from Elaa Aki on 26 Aug 2023
Dear Basem,Thank you for taking the time to share your feedback regarding your recent stay at our hotel.We very much appreciate and value the feedback.Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet.
Although we only stayed one night, the staff were very friendly and helpful, which always makes a difference in any stay.
Stayed 1 night in Aug 2023
Response from Elaa Aki on 21 Aug 2023
Hello David, Thank you for taking the time to review your recent stay at out hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast
Stayed 2 nights in Aug 2023
Response from Elaa Aki on 21 Aug 2023
Hello Jo-Anne,Thank you for taking the time to review your recent stay at out hotel with such positive feedback! We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super pleasant and welcoming. Hotel was clean and grounds were tidy. I was very happy with my stay, thank you.
Stayed 1 night in Aug 2023
Response from Elaa Aki on 18 Aug 2023
Dear Jodi,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Stayed 1 night in Aug 2023
Response from Elaa Aki on 18 Aug 2023
Dear Harry, Thank you for taking the time to fill out our online survey. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant surprise
We were pleasantly surprised at the Rimbey Quality Inn! we were at a wedding near by and found the hotel very clean. The bed was comfortable however we found the pillows not so comfortable. The hotel was also quiet considering how busy it was with wedding guests. We appreciated the breakfast in the morning.
Stayed 1 night in Aug 2023
Response from Elaa Aki on 13 Aug 2023
Dear Deborah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Sincerely,

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
It was overall a great experience, the staff are great !
Stayed 1 night in Aug 2023
Response from Elaa Aki on 6 Aug 2023
Hello,Thank you for taking the time to review your recent stay at out hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

8/10 Good

Ken

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Breakfast could be improved.
Stayed 2 nights in Jul 2023
Response from Elaa Aki on 6 Aug 2023
Dear KenOn behalf of the entire hotel team, I want to thank you for sharing your experiences. Your feedback has been shared with our hotel as a way of anticipating guests needs. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Meretchen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room the pool and the free breakfast.
Stayed 1 night in Jul 2023
Response from Elaa Aki on 6 Aug 2023
Hello,Thank you for taking the time to review your recent stay at our hotel.Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Elaa Aki on 18 Aug 2023
Dear James,Thank you for taking the time to fill out our online survey with such positive feedback! Kind regards,

10/10 Excellent

Marie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Expedia didn’t indicate that I had a small dog. That created a big problem for me. Expedia charged me for 2 adult breakfast and the breakfast was actually free with the room. The desk clerk Carrie helpful to get us our room with the dog but we were really scared we wouldn’t get a room in the end after travelling so far with a child and pup and 2 adults all hotels were no vacancy for miles. Carrie was great! Kudos to Carrie. All restaurant and front desk staff were wonderful beautiful and very kind.
Stayed 1 night in Jul 2023
Response from Elaa Aki on 25 July 2023
Dear Marie, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We very much appreciate and value the feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Elaa Aki on 25 July 2023
Dear Natasha,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

8/10 Good

Corrie Olson

Liked: Cleanliness, staff & service, property conditions & facilities
Need to have elevator repaired.
Stayed 1 night in Jul 2023
Response from Elaa Aki on 15 July 2023
Hello, Thank you for taking the time to review your recent stay at out hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

kim

Stayed 1 night in Jul 2023
Response from Elaa Aki on 25 July 2023
Dear Kim,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
The staff is very courteous and accomodating
Stayed 1 night in Jun 2023
Response from Elaa Aki on 29 June 2023
Hello Jamie,Thank you for taking the time to review your recent stay at out hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

10/10 Excellent

NICOLE

Stayed 2 nights in Jun 2023
Response from Elaa Aki on 27 June 2023
Dear Nicole,Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kent

Stayed 1 night in Jun 2023
Response from Elaa Aki on 15 July 2023
Hello,Thank you for taking the time to review your recent stay at out hotel with such positive feedback! We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rooms were nice, bed was comfortable, staff was pleasant. However, housekeeping didn't come to clean the room, make the bed or replenish the toiletries & coffee. Buffet breakfast was disappointing. Fruit, yogurt & pastries were not replenished after the first morning so on the second morning there was very little choice. Muffins & bagels that were offered were either very dry or moldy.
Stayed 1 night in May 2023
Response from Elaa Aki on 2 June 2023
Hello,We would like to thank you for taking the time to review your recent stay at our hotel. We are currency offering Housekeeping Service on the third day of guests' stays and we do inform our guests at check in time about our Housekeeping Service and make exceptions as per guests request. Your feedback about our Breakfast is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Kind regards,

4/10 Poor

Randall

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Elaa Aki on 2 June 2023
We would like to thank you for taking the time to review your stay at our hotel.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service
Clean, quiet & friendly hotel!
Stayed 1 night in Apr 2023
Response from Elaa Aki on 16 Apr 2023
Dear Wendy, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Sincerely,

8/10 Good

Larry

Stayed 2 nights in Mar 2023
Response from Elaa Aki on 30 Mar 2023
Dear Larry, Thank you for taking the time to complete the online survey regarding your recent stay at Quality Inn & Suites. We hope to see you again soon. Sincerely,

10/10 Excellent

Leon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Elaa Aki on 27 Mar 2023
Dear Leon, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service
Would have wished snow and ice were not in front of entrance
Stayed 1 night in Mar 2023
Response from Elaa Aki on 24 Mar 2023
Dear David ,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Elaa Aki on 13 Mar 2023
Dear Ian,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

10/10 Excellent

Cathy

Stayed 3 nights in Feb 2023
Response from Elaa Aki on 23 Feb 2023
Dear Cathy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback.Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean. Breakfast area and quality of food was great too.
Stayed 1 night in Feb 2023
Response from Elaa Aki on 14 Feb 2023
Dear Doug,Thank you for taking the time to review your recent stay at our hotel.We very much appreciate and value your feedback. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

6/10 Okay

Kennedy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was extremely rude. They accused my friend of being drunk and gave me 3 noise compli
Stayed 1 night in Feb 2023
Response from Elaa Aki on 15 Feb 2023
Dear Kennedy, Thank you for taking the time to review your recent stay at our Hotel. When we receive noise complaint from any guest, we take it seriously, especially during our “quiet time” after 10:00 PM. And if your room is the cause of the noise for other guests, we have to let you know and take proper actions to stop the noise.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for all our guests.Sincerely,

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms. Very good breakfast
Stayed 4 nights in Jan 2023
Response from Elaa Aki on 29 Jan 2023
Dear Micheal,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,