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"Outstanding in all respects "

"The hotel is beautiful and the location is perfect. "

"Spa is very well "

"The location at the edge of Bansko is nice and quiet with nature all around. The only down side is that the walls have no soundproofing so you can hear your neighbours conversations quite clearly."

"Nice property, clean and comfortable. Staff always happy to help"

"Highly recommend "

"Unique fir any reason!"

"Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased."

"Nice hotel, got a free upgrade on arrival. They don’t offer couples massage but managed to find another masseuse to accommodate our request. Spa facilities were good. Good value for money, would stay again if we went back for the skiing. "