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"Clean room friendly staff at the counter"

"Friendly and helpful staff. Made stay very pleasant "

"Great hotel! Would definitely return. "

"We arrived early and were told our room would be ready by 1:00 PM. When we returned, there was a technical issue with the door, and unfortunately after about two hours the problem still could not be fixed. The wait and back-and-forth were frustrating, but I do want to give credit to the staff for how hard they tried to help. They kept us informed, made sure we were comfortable, and ultimately offered to move us to a sister hotel with a cathedral view. While the experience was inconvenient, I appreciated their professionalism and genuine effort to resolve the situation."

"Clean and modern room with very nice and spacious shower and bath!"

"Excellent customer care! Very clean and friendly staff"

"Good staff, no many options of restaurants or bars"

"Really decent place on the outskirts of Koln. Rooms are nice, food/bar is excellent along with sauna and small gym"

"Checked in the first night and room given was not cleaned. Was left dirty from previous resident. Was offered a minor upgrade though "