Top Hotels Near Reno Events Center in Reno from AU$74

"Couple issues…. 1. steam shower did not work for two days called to get it fixed. Short female manager said we just probably didn’t know how to turn it on????? 2. Had a roach in our room on the nightstand killed it put it under glass. Manager changed our room said they were going to credit us partial because we had to change our room. Manager was very matter of fact of our concerns… no apologies, no sorry that happened very matter of fact “will change your room” The room we received was smaller than our original… And the Steam shower worked perfectly, just turn on the button, but we only got one morning of use. Reported back to Manager that the Steam was working in the new room…it wasn’t user error…. She says OK ??? I think if the manager would’ve been at least somewhat friendly and concerned of our issues, and not blamed us for the steam malfunctions we probably would’ve just have rated everything excellent…. Like they say you don’t remember what they said, you remember how they made you feel… And they didn’t make us feel very good and appreciated. Was a bummer we upgraded to steam room , didn’t get to use it… KF & MH "

"Ammenedies and ease of check in"

"Room was clean"

"The rooms were OK. Multiple elevators broke down the night that we stayed there and I got stuck in one of the elevators. It was hot and I ended up having a panic attack. By the time they opened the door, I was on the 18th floor. I walked up to the 23rd floor. When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer. "

"Was clean over all the property."

"We only stay the night to catch a flight bright and early the next morning so didn’t really see or do anything in the hotel so don’t have much to rate off of."

"A regular hotel right in the heart of downtown. Would stay again."

"The corporation that owns it obviously does the bare minimum. It's fine. It hasn't been remodeled in 40 years. The TV's are 15 years old. But the lobby is new. Kinda. A mini fridge would be cool. TVs are cheap now. Figure it out.."

"Thank you so much for making your home available to us. We were in town for a livestock event and it was great to have a comfy house to come back to each day and it was great to be able to cook some meals instead of living off take out. I was super excited to see the rice cooker! The kitchen is well stocked with dishes, cooking equipment, and utensils so fixing a meal was easy. We ran to Winco (about 10 min away) to get groceries for the weekend.There is an active railroad close by (however I don’t think the trains are very frequent) so if you’re not expecting it (like my girls weren’t) it can scare the bajeezus out of you when it rolls through lol."