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Reviews of Jenq Yang Hotspring Hotel

3 out of 5
Jenq Yang Hotspring Hotel
No.9-1, Ronghua Ln., Ren'ai, Nantou County

Reviews

8.2

Very good

Rating 10 - Excellent. 63 out of 175 reviews" "
Rating 8 - Good. 77 out of 175 reviews" "
Rating 6 - Okay. 25 out of 175 reviews" "
Rating 4 - Poor. 6 out of 175 reviews" "
Rating 2 - Terrible. 4 out of 175 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

li

Stayed 1 night in Aug 2022

8/10 Good

CHIH YI

Stayed 1 night in Aug 2022

10/10 Excellent

Ren Shiang

Stayed 1 night in Jul 2022

10/10 Excellent

Edison

Stayed 1 night in Jun 2022

10/10 Excellent

YUNG-HSIANG

Stayed 1 night in Apr 2022

10/10 Excellent

Kuang Yao

Stayed 1 night in Apr 2022

10/10 Excellent

CHENG KAI

Stayed 1 night in Mar 2022

8/10 Good

shen hua

Stayed 1 night in Mar 2022

10/10 Excellent

LI LI

Stayed 1 night in Feb 2022

10/10 Excellent

WANTING

Stayed 2 nights in Feb 2022

10/10 Excellent

HAO CHIN

Stayed 1 night in Feb 2022

10/10 Excellent

Chi-fa

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

YI-HUNG

Stayed 1 night in Jan 2022

8/10 Good

WenJie

Stayed 1 night in Dec 2021

10/10 Excellent

YUANHUI

Stayed 2 nights in Dec 2021

8/10 Good

HONG-BEN

Travelled with group
住宿環境
還可以
Stayed 1 night in Jul 2021

10/10 Excellent

YUNG WANG

Stayed 1 night in Jul 2021

10/10 Excellent

Wang-Ping

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Nate, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating. This place was an excellent value!
Stayed 3 nights in Sep 2020
Response from 小胖 on 6 Oct 2020
thank you for your support This is what we should do

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very good for the low price.
Very good place for the price. Fast check in process. Restaurants around. Good size outdoor hot spring on roof. Bed is little hard but acceptable. No fridge no microwave. Good size room bath tub. Room for 4 person, room number 211.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from 小胖 on 3 Apr 2019
感謝您的評論，希望下次能再為您服務喔～ Thank you for your praise and hope to serve you again~

8/10 Good

Ka Wah

Liked: Cleanliness, staff & service
Good for short stay.
The hotel bed was too hard. The hot spring was great but there should be someone to monitor and not allow people to take photos that affecting other customers, also for hygiene reason they should not allow people with make up to go into the hot spring!! Staff are nice and helpful. Lots of hotels were closed up and no scenery to visit around.
Stayed 1 night in Feb 2019
Response from 小胖 on 16 Feb 2019
Hello We have gradually replaced the mattress that is too hard If you need a soft mattress, it is recommended that you reserve a room in Building B. Also, about shooting problems All our landscape facilities are welcome to shoot But if you want to shoot a character, I suggest you get the consent of the other party. In addition, the main tasks of the SPA zone administrator Is to ensure the safety of guests and provide instant service If you have any needs You can ask the administrator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy environment with big hot spring. Very suitable if come in group.
Stayed 1 night in Nov 2018
Response from 小胖 on 5 Dec 2018
Thank you for your praise and hope to serve you again~

4/10 Poor

Carol

Hotel is located uphill with a very steep and narrow road leading to it. However, the hotel do provide free ferry service to fetch guests and their luggages. The rooms though big are old and in need of renovation. The facilites pretty limited, exceot with outdoor hot spring pools on the 6th storey with public toilets and bathing areas that are dark and filthy. The restaurant downstairs with karaoke singing can entertain you with loud music till 10pm.
Stayed 2 nights in Nov 2018
Response from 小胖 on 23 Nov 2018
Hello, thanks for your comment.The decline of Lushan Hot Springs, There are so many factors beyond our control.We can do is try to do what we can do, you can understand. Thank you.

10/10 Excellent

NGAR YEE KITTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to stay
Good. Recommend to stay here, wonderful hot springs. Taste breakfast.
Stayed 1 night in Sep 2018
Response from 小胖 on 19 Sept 2018
Thank you for your praise and hope to serve you again~

2/10 Terrible

Neha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We finally did not stay here and the money for 2 nights went waste. It was nothing like the pictures shown on hotels.com and it was in a horrible smelly neighbourhood with filthy linen and smelly halls.
Stayed 2 nights in Aug 2018
Response from 小胖 on 29 Aug 2018
Hello We really can't understand your needs In the case that nearly 90% of the guests feel satisfied, you think that it is not worth staying, and would rather waste two days of accommodation. We really can't understand Maybe your style is too high. We can only sincerely wish you to find your favorite place to stay

8/10 Good

Hartini

Liked: Staff & service, room comfort
Beauty Environment, Exelence Hot Springs, Nice Peo
Very nice and quiet beauty environment, specially the Hot Spring on site, just behind the Hotel Building, Room is good size, the Bathroom need to improve, is old and the water not clean, the wall need renovate, the Staff is really nice and helpful, breakfast are Vegetarian and compare to regular Breakfast and compare to the hotel price is count as awful, walk around at the Night is nice, clean air, quiet, nice people around, few restaurant, but good and reasonable price, good for holiday
Stayed 2 nights in Jun 2018
Response from The legendary 小胖 on 8 July 2018
Hello, thanks for your comment.The decline of Lushan Hot Springs, There are so many factors beyond our control.We can do is try to do what we can do, you can understand. Thank you.

6/10 Okay

Vivien, K

Disliked: Property conditions & facilities, room comfort
Overall good stay if for one or two days. Personally I dont like hard bed so I didn't sleep well. Breakfast was ok simple. It is the kind of old traditional motel condition. Best part is the hotspring and the fish spa. My kids enjoy. Wifi bad didn't work for us. One of the power point also faulty. Stay 6 floor B section to be near to hotspring spa
Response from The legendary 小胖 on 28 May 2018
Most of our buildings in Building B have been replaced with softer independent spring box beds. Suggest that if you like a softer bed, remember to make a reservation for Building B.

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Stacey, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING spa area, rooms so-so
The room was as others have described. The first night we stayed it was in a very dated room, but when we came and stayed two other nights we got a slightly more updated room. This is NOT a modern fancy hotel but you can expect clean, modest and comfortable accommodation that may be a little worn. However! When you get to go out and enjoy the huge spa pool with multiple jet stations, and the separate super hot and then the super cold tubs, you will NOT care if the room belongs in a magazine spread. Then when you get under the jets that massage your neck, back and shoulders? You will be feeling like you really should have paid more for the stay! There is a big breakfast buffet, coffee, wifi and shopping. We walked the cliff trail walk and saw TONS of monkeys. Be aware that you can't drive all the way to it, you park a little ways below it but a shuttle van was waiting for us each time to drive us up to the door area. Its a VERY steep driveway that enters into a VERY narrow road with no parking so I am happy we did not drive our car up there.
Response from The legendary 小胖 on 28 May 2018
Thank you for your praise and hope to serve you again~

6/10 Okay

Verified traveller

Liked: Staff & service
Overall is ok, but don't expect the room very clean and modern, it looks like 60's style

10/10 Excellent

li

Stayed 1 night in Aug 2022

10/10 Excellent

HAO CHIN

Stayed 1 night in Jun 2022

10/10 Excellent

MENG CHIEH

Stayed 1 night in Apr 2022

10/10 Excellent

HUI YI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間浴室雖不新穎但很乾淨寬敞很喜歡房間內的溫泉，很純正，會再回顧
Stayed 1 night in Apr 2022

8/10 Good

Yi Hua

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

JEN CHIEH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

HAO CHIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

HSIANG LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

WEI-CHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然入住時有螞蟻因外頭下雨而爬進房間，不過飯店人員得知問題後，非常迅速來處理掉螞蟻，整體上住起來還不錯。
Stayed 1 night in Oct 2021

10/10 Excellent

chi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

LinChin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務很親切，早餐沒水果，可惜
Stayed 1 night in Oct 2021

6/10 Okay

Su ching

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

KUAN-TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Yu-Yuan

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
環境清幽，設施較舊但可使用。人員親切。有早餐。
Stayed 1 night in Sep 2021

8/10 Good

IRISCY

Stayed 1 night in Sep 2021

10/10 Excellent

LI YUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ting-yu

Stayed 1 night in Aug 2021