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"Very good location and spacious family room "

"Overall: 9/10; Location: 10/10; Amenities: 7/10; Communication: 10/10 Great location within old town – close to the station, Chapel Bridge, and shopping areas, but also got very loud at night with outside noises. The kitchen supplies could have been better but it was helpful to have that facility. There is a check in/reservation code that was to be provided. This was booked through Expedia and the hotel was not able to provide this by email. This process needs to be improved. Hotel call support was able to walk us through it. For the first time, you will need to go up a flight of stairs (with luggage) - after that you can get to the elevator. Once checkin is done, you can enter/exit from the other side without needing to go up the stairs."

"Nice property! There is a funicular that brings you down to the city. Not too far of a walk to the city center! "

"Great stay. The staffs were all nice."

"Perfect location, excellent customer service "

"Hotel is clean and staffs are friendly! It is close to station and most places, very convenient. Special thank to the gentleman at reception desk, who helped us order taxi! Uber is not very popular here. "

"Very nice place, will like visit again "

"Great staff and professional "

"Everything was excellent, thank you very much!"