4/10 Poor
Jamie O.
24 Aug 2023
Poor communication & misrepresentation
The communication was lacking from the start.
Pros:
- the location is great, you’re a block from the beach.
- the condo is very spacious
- beds are comfortable
- there are beach chairs available in the lobby
Cons:
- The pool is down the block. This would’ve been okay except I sent multiple emails before we left asking for the location of the pool because we were traveling with small kids and the response I received after the 2nd email was “it’s shared with another guest”
- get to the pool early chairs are limited and taken up by 9:15
- reached out 3x because the ice maker wasn’t working and was told someone would come out. No one showed, we had warm water, no ice and the filter needed to be changed.
- as others mentioned the lobby is outdated and the condo is showing wear & tear (ex: the couch had tears)
I could go on, but all in all I have never experienced a rental with such poor communication and unclear expectations. I highly recommend updating the listing to reflect what guests can expect and then provide a welcome packet/email or something.
Jamie O.
Stayed 4 nights in Aug 2023