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"Nice place"

"I really wanted to give this hotel an excellent. The rooms were huge. The hotel is less than a year old. Beautifully appointed. Lots of staff. Great full breakfast that changed daily. The major downfall is that the room cleaning service dropped off the longer we stayed. We booked the hotel for the four nights, and by the third night, the cleaning staff stopped cleaning the room, only straightening the bed; did not replace towels. When we mentioned it to management, we were told we had to request continuous Cleaning. Nothing was mentioned to us when we checked in and there was no offer to send someone up to clean the room. Our travel companion had the same experience. Very disappointing when rest of stay and facilities were stellar."

"Stayed twice very nice place to stay "

"Easy check in process, pool with slide was amazing! Gym was always clean and had fresh water. Would stay again if we ever come back to SD!"

"Great value. Very nice stay. Everything was clean and nice."

"Great place to stay"

"This could be a fine hotel but the "staff" are rude and very very unwelcoming. Interrupting his family time obviously as he had a child behind the desk and rudely said "what do you need". Well, I am here to check in. This might have been the rudest most awkward check-in of my entire life. I stayed two nights prior and the desk clerk told me I didn't need my license, he handed me back the paper and said "put your license on the paper". I proceeded to tell him I didn't the other night, but I would go get it. Got back in and he says "Have you stayed with us before"? Ummmmmm.... I hate to complain but wow! This guy cannot work in customer service."

"The room was absolutely filthy and when I started to bring the issue to the staff's attention, I was looked at like I was crazy. No alternate room was suggested and since I had a very important appt, I felt forced to deal with the issue. I was also overcharged on my credit card once I checked in with hidden fees. "

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