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Excelsior Palace Hotel

Photo gallery for Excelsior Palace Hotel

Featured image
Private beach, sun-loungers, beach umbrellas, beach towels
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Outdoor spa bath
Outdoor spa bath

Overview of Excelsior Palace Hotel

Excelsior Palace Hotel

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Via San Michele Di Pagana 8, Rapallo, GE, 16035

Explore the area

  • Popular LocationSan Michele di Pagana Beach6 min walk
  • Popular LocationBasilica of Sts. Gervasius and Protasius11 min walk
  • Popular LocationCastle-on-the-Sea (Castello sul Mare)15 min walk
  • AirportGenoa (GOA-Cristoforo Colombo)33 min drive

Choose dates to view prices

About this area

Rapallo

Located in Rapallo, Excelsior Palace Hotel is connected to the convention centre. Castello di Punta Pagana and Basilica of Sts. Gervasius and Protasius are local landmarks, and some of the area's attractions include Sestri Levante Bowling and Passeggiata di Anita Garibaldi. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and ziplining.

What's nearby

  • Marina di Rapallo - 3 min walk
  • San Michele di Pagana Beach - 6 min walk
  • Basilica of Sts. Gervasius and Protasius - 11 min walk
  • Castello di Punta Pagana - 14 min walk
  • Castle-on-the-Sea (Castello sul Mare) - 15 min walk

Getting around

  • Rapallo Station - 15 min walk
  • Genoa (GOA-Cristoforo Colombo) - 33 min drive

Restaurants

  • Ristorante Lord Byron — 1 min walk
  • Eden Roc Lounge — 1 min walk
  • Ristorante Pizzeria Bella Napoli - 7 min walk
  • Il Focone - 10 min walk
  • Rocco E I Suoi Fratelli - 10 min walk

About this property

Excelsior Palace Hotel

5-star hotel with pools, private beach and full-service spa
Catch some rays on Excelsior Palace Hotel's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 119 individually furnished rooms feature free WiFi and minibars. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes.
Excelsior Palace Hotel offers 119 forms of accommodation with minibars and a safe. Each accommodation is individually furnished. A pillow menu is available. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a private beach, a health club and a spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wellness Center has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 20 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian

Business services

  • Business centre
  • Conference centre (6997 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • In-room massage
  • Individually furnished
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 January to 24 April:
  • Beach
  • Dining venue
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Dogs and cats welcome
Up to 18 lbs/8 kg
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 3 years old or younger stays free when using existing bedding

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 1.50 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property registration number 010046-ALB-0033

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Hotel Hotel Rapallo

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 622 out of 904 reviews
5 - Excellent 69%
Rating 4 - Good. 225 out of 904 reviews
4 - Good 25%
Rating 3 - Okay. 31 out of 904 reviews
3 - Okay 3%
Rating 2 - Poor. 15 out of 904 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 904 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magnificent hotel. Beautiful rooms and an amazing private beach with the infinity pools. Really worth it. Improvement: Would be great to offer a shuttle bus from the train station to the hotel.
Stayed 2 nights in Jul 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/5 Poor

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Stayed 6 nights in Jul 2020