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"The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags. "

"The place was perfect clean and the the staff very kind "

"Food and service was great "

"Very clean place, excellent staff, great breakfast included "

"The advantage was that the hotel is within walking distance of the main bus terminal and close to a tram stop. The shower also had amply supply of hot water. But the staff could use with better training in customer service. You should not have to wait several minutes when you arrive at 5:30 pm for someone to open up the door to check you in. The staff also had trouble finding my reservation once I did check in. "

"The Hotel is good for the price. But need a lot of updates in the rooms "

"This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. "

"Was a espectacular hotel thanx for all guys "

"Very helpful staff n better than average breakfast!"

"Great beautiful rooms"

"Excellent service. I was pregnant and the wokers were very attentive. If you want to have a beautiful experience, It’s worth staying here."

"Super nice and helpful staff - nice rooms - good breakfast"

"Clean room and friendly staff. Beautiful neighborhood right in the heart of the historic district."

"Everything about my stay has been fantastic! The hotel has old world charm and the staff have been superb! My every need has been taken care of. "