Rancho El Mirage Hotels, El Mirage

"This week was my first time staying in Arizona. I chose this hotel because I love unique hotels and art… they have it, everywhere. The property and suite itself is very unique. My two biggest complaints and the reason for my very low score are due to two very major issues. I paid for the most expensive room they offered and with 90° temps the air kept going out. In the middle of the night. Instead of move me they fixed it which works for me… but it happened again the night before I checked out. If you’ve ever had the A/C go out you know it literally just blows hot air. The morning I left I mentioned it to the front desk staff that it went out twice he basically shrugged his shoulders because I was checking out. Didn’t express sympathy or even mention a weak coupon or something he could offer for my inconvenience. Second the toilet stopped working twice. The water would just run. But not long enough for me to need to call maintenance. Additionally, although the room was relatively clean they definitely needed to dust better. It felt and looked grimey. I don’t often leave bad reviews but I had to mention this because it was such an overall disappointment… I was here for my birthday so it definitely put a damper on my stay. "

"The last day my air conditioning stopped working and the entire floor I was on smelled like sewage. It was horrible. Staff was great but I wouldn't ever stay there again. "

"Very nice hotel for a decent price. Customer service is basically non-existent however "

"Very basic lodging. Bed, AC, refrigerator. Rooms are not the cleanest and lots of sketchy people that stay here. We were asked by multiple women who were begging for money or tried to enter our room"

"clean "

"It was "

" I had a very disappointing experience at this property. Check-in was disorganized and I was asked to leave and come back because no rooms were available, only to return and have the front desk not even remember speaking with me. The room itself had a very unpleasant odor and felt like it had only been quickly put together. I also paid for late checkout until noon, yet housekeeping entered the room around 10:30 AM while my family was in the room and I was making my way back from the pool with my son. As I approached my door to put in the code it did not work so I stopped her at the bottom of the stairs to ask if the code had changed and mentioned I had late check out. Of course she hardly spoke English so the only thing I understood was, if I had late check out the code should be the same as before. But it was not, I couldn’t get back into my room. Thankfully the rest of my family was still in the room to let me in. Overall the stay felt poorly managed and unprofessional. If check in didn’t happen so late I would have not stayed and would have asked for a refund. I simply wasn’t in the headspace to be going back and fourth to demand that refund. Would not recommend this place to anyone. "

"It was amazing "

"super friendly staff all around! water park was a hit with our daughter. Only downside was parking & construction but other than that was great! "