Rancho El Mirage Hotels, El Mirage

"I wasnt aware of laundry service. Service was ok but you have to ask for it. Staff were friendly and helpful but many things broke down or hard to operate including elevator and microwave and tv"

"What’s good about the Hilton Cliffs? The rooms are clean and spacious. The toilet/shower area was tight and certainly would be difficult for a larger individual or someone with mobility issues. The gym was well equipped and the multiple pools were clean with many lounge chairs and umbrellas. There are free washers and dryers, you supply the detergent and dryer sheets. This was an unexpected benefit and came in handy cleaning the bathing suits prior packing. The worst thing about the property is the parking. They recently initiated a $10.00 per night parking fee. The Hilton should pay you to park. The streets on property are incredibly narrow. My rental vehicle was a Hyundai Santa Fe, I had to creep through the streets in fear of hitting the side mirrors on my vehicle or the vehicles that were parallel parked. I frequently came within two inches of hitting a vehicle. There are limited parking spaces. One evening I had to park two buildings away from my room. One parking area is in a dead end, so you have to parallel park, then maneuver the car out of the space and back up 2-3 spaces to exit the area. Some of the parking are on steep inclines, so when you exit your vehicle you practically fall out. I would describe the parking as horrendous. I thought the location would be convenient , half way between I-17 and Scottsdale. But the parking situation negates any convenience. "

"Water in pool was dirty, room was smelly"

"Great staff. If you’re just looking for a place to sleep for a couple nights in a great location, this is a very good choice"

"Did not use the pool"

"Very nice hotel for a decent price. Customer service is basically non-existent however "

"clean "

"It was "

" I had a very disappointing experience at this property. Check-in was disorganized and I was asked to leave and come back because no rooms were available, only to return and have the front desk not even remember speaking with me. The room itself had a very unpleasant odor and felt like it had only been quickly put together. I also paid for late checkout until noon, yet housekeeping entered the room around 10:30 AM while my family was in the room and I was making my way back from the pool with my son. As I approached my door to put in the code it did not work so I stopped her at the bottom of the stairs to ask if the code had changed and mentioned I had late check out. Of course she hardly spoke English so the only thing I understood was, if I had late check out the code should be the same as before. But it was not, I couldn’t get back into my room. Thankfully the rest of my family was still in the room to let me in. Overall the stay felt poorly managed and unprofessional. If check in didn’t happen so late I would have not stayed and would have asked for a refund. I simply wasn’t in the headspace to be going back and fourth to demand that refund. Would not recommend this place to anyone. "