Luxury Hotels & Resorts in Ranchester from AU$95

"The biggest issue was misleading room details. We booked what was advertised as a double queen room, but the beds were clearly full/double size—I even measured to confirm. My 6'4" husband’s feet hung off the edge, which doesn’t happen with a true queen. The smaller pillows across the bed felt like an attempt to make the size difference less noticeable. I brought this up to the front desk in person, and it was immediately denied. I’ve been purchasing beds to fit smaller spaces for over six years, so I know the difference in dimensions and appearance. These were not queen beds. It honestly felt like smaller beds were used to make the room seem less cramped, but that comes at the expense of two adults being able to sleep comfortably. There were also major maintenance and safety concerns. The exterior back door key entry was completely broken—the cord was hanging out of the frame, and the missing lock had been filled with spray foam. That’s not a real fix and raises legitimate security concerns. Customer service made things worse. The evening front desk employee didn’t answer the phone when we called multiple times to request a crib. Overnight/morning staff were disengaged—watching anime at the front desk and not acknowledging us when we came to check out around 4:30 AM. Between the inaccurate room listing, poor upkeep, and lack of professionalism, this was a frustrating and disappointing stay."

"Property was pet friendly and staff was friendly and helpful."

"Room had an overwhelming smell of a room deodorizer. Left window open and ran AC all night to get rid of smell. Beds were comfortable with nice linens. One washing machine was broke and the other had stale water sitting in it."

"Lucus checked us in was awesome facility was clean and comfortable very pleased"

"The accessible king room had some wear and tear. Comfortable bed"

"This hotel is dirty. Our room was covered with dust, I don’t think anyone had been in there for along time. The bedding was stained, dingy and wore. The bathroom had dried toothpaste on the tissue cover, counter top and mirror. The floor was filthy. We ended up returning the key card 10 minutes after arrival and finding a different hotel. I ate the cost of a two night stay because it was that bad. The woman at the front desk didn’t bother to check us out, so I received emails requesting me to check out at the end of our scheduled stay."