Ramsden Holidays from AU$1,536

Apartment was excellent, very clean with everything you could need. I would have given it 5 stars but unfortunately the mattress was too thin and I could feel the springs through it, so not very comfortable. A thicker more expensive mattress or at least a thick mattress topper. Would solve the issue. Central location in Staines Upon Thames, so super convenient. Would I stay here again, the answer is Yes.

Excellent customer service

The room was lovely , clean and so quiet , great bed and pillows we slept really well . The housekeeping staff had made the room clean and everything we needed . Great stay thank you

I stayed at the property for several days and generally had a very favorable opinion of the room and staff. I did have one comment and one concern. My comment is that the curtains could be more opaque. Sunrise comes very early in the morning and would prefer that it didn't wake me up at 4.00 in a bright room. My concern was more cataclysmic. On my last day, housekeeping had serviced the room. When i came back in the evening, my door was ajar. It looks like that housekeeping had not properly closed the door and anyone could've walked in after and stolen things. It looks like that didnt happen and i couldn't find anything missing, but the possibility was quite concerning.