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Reviews of Les Lofts St-Pierre - By Les Lofts Vieux-Quebec

4 out of 5
Les Lofts St-Pierre - By Les Lofts Vieux-Quebec
116 rue St-Pierre, Québec City, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 505 reviews" "
Rating 8 - Good. 117 out of 505 reviews" "
Rating 6 - Okay. 26 out of 505 reviews" "
Rating 4 - Poor. 8 out of 505 reviews" "
Rating 2 - Terrible. 8 out of 505 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

LU

Travelled with family
Location is nice. Inside of build is very dated.
Stayed 1 night in Apr 2024

10/10 Excellent

Maxmin

Liked: Property conditions & facilities
Awesome!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mohamad Sulayman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very noce loft, great tourist area around and easy to find parking on the street
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place clean and comfortable 0
Stayed 1 night in Apr 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Vintage property good.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay!
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The suite is huge, very spacious. The appliances are working and very clean, except the Dryer. After we reported an issue with the shower door, the office responded with a solution asap. The fix was done in the shortest time. Many thanks. The laundry room has big Washer and Dryer with supplies. They both work. The Dryer had dust and small debris left in the filter by the previous user. The room has dirts on the floor. I will like to come again in the future.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice to be away from the hustle and bustle but still close enough to walk to everything that you may want to see or do in Quebec City! Loved the stay and the place was beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Very lovely apartment in a beautiful area. Easily walkable.
Stayed 1 night in Mar 2024

10/10 Excellent

Edén Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
People are kind and the place is beatiful.
Stayed 1 night in Mar 2024

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Apartment was very comfortable and in a great location. Very bare bones as far as services- no coffee, no sugar, no laundry soap. These small items would have made the apartment much nicer. Especially since there wasn’t a grocery store near by, just a gas station store. Also there was a snow storm and entry steps were very icy. Other properties had salted and shoveled their steps and sidewalks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joy C, Responsable Expérience Client on 28 Feb 2024
Bonjour Melissa.Nous sommes ravis d'apprendre que vous avez passé un bon séjour parmi nous.À la prochaine!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent, The only thing which was a bit disappointing was that we had a big window but saw only the wall from the other house!
Stayed 2 nights in Feb 2024
Response from Joy C, Client Experience Manager on 28 Feb 2024
Bonjour Nicole, Thank you for taking the time to share your experience. We are very happy to hear you enjoyed your stay. We have 22 establishments across beautiful Québec. We would be happy to assist you in finding a pleasant view on your next stay.

10/10 Excellent

stephane

Travelled with family
Liked: Cleanliness, room comfort
Vivre le luxe à prix abordable
Petit sejaout à Québec ! Condo vraiment bien et au goût du jour ! Un 100%
Stayed 1 night in Jan 2024
Response from Joy C, Responsable Expérience Client on 21 Feb 2024
Bonjour Stephane, Nous sommes très heureux que vous ayez apprécié votre séjour parmi nous. Nous vous remercions de nous avoir fait part de votre avis. Nous souhaitons avoir le plaisir de vous accueillir à nouveau prochainement.

2/10 Terrible

JESSICA

Travelled with family, Travelled with group
Couldn't check in. Couldn't contact property or anyone for check in information. Luckily we made another quivk reservation and were not left stranded. Frustrating.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mylene Soucy - Front Office Director - LVQ on 16 Jan 2024
Bonjour David !Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a fantastic stay with us and appreciate your generous 5/5 rating. It's our pleasure to provide exceptional experiences for our guests, and we hope to welcome you back soon for another memorable visit.Warm regards,

10/10 Excellent

JOYCE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Armand on 11 Dec 2023
Merci pour votre avis pértinent!Bonne journée!

10/10 Excellent

Susan M

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bedrooms were separate. Huge, unique setup for an apartment. Spiral staircase. Felt very safe and extremely comfortable. Kitchen fully equipped. Beds were very comfortable. Apt very clean. Minutes away from tourist sights. Restaurants around the corner. Parking 3 min walk away. I would recommend paper towels and dishsoap for kitchen. It would be good to have more hooks in bathroom and storage for clothes . Otherwise, very happy with our accommodations and would recommend to others.
Stayed 3 nights in Nov 2023
Response from Armand on 11 Dec 2023
Thank you for your time and feedback. We will do our best to improve our service for the next guests.Kindly,LVQ

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was the best choice for accommodation on this trip and I will definitely come back next time. I was also grateful to the person in charge of the accommodation who gave me various information via email for being so friendly and helpful.
Stayed 1 night in Nov 2023
Response from Lofts Vieux Quebec on 24 Nov 2023
Thank you so much, Julie, for your outstanding review and for choosing Lofts Vieux Québec! We are thrilled to hear that you had the best experience during your stay. Our team strives to provide friendly and helpful service, and we are glad that you appreciated the information shared via email. We look forward to welcoming you back on your next trip to Quebec City. If you have any specific preferences or requests for your next stay, feel free to let us know. Safe travels, and see you soon!

10/10 Excellent

Chi Tak

Liked: Cleanliness, amenities, property conditions & facilities
It is a really good place to stay in The Old Quebec City
Stayed 1 night in Nov 2023
Response from Les Lofts Vieux Québec on 17 Nov 2023
Dear Chi Tak,We're delighted to hear that you had an excellent stay with us, rating your experience a 5/5. Thank you for sharing your positive feedback! If you have any specific comments or suggestions to make your next stay even better, feel free to let us know.Looking forward to welcoming you again,

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
I’ve never had a property play still like to see an access code, made me in a bit nervous. And nowhere in the communication didn’t say that I would have to provide a credit card to the property itself for incidentals and deposit.
Stayed 1 night in Oct 2023
Response from LVQ on 4 Nov 2023
Hi Lisa,Thank you for taking the time to review us.We hope the access codes didn't not caused you any troubles.Regards

8/10 Good

Laurie

Liked: Cleanliness, property conditions & facilities
These are very cool apartments. Not 'cozy' but clean, expansive, and well stocked. Almost no place for clothes but otherwise very good!
Stayed 3 nights in Oct 2023
Response from LVQ on 3 Nov 2023
Hi Laurie,Thank you for this good review.We will make sure to share your comments with the team to make things better!

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very cool condo , nice and clean
Stayed 2 nights in Oct 2023
Response from Lofts Vieux Québec on 27 Oct 2023
Dear guest,Thank you for your positive feedback! We're delighted to hear that you found our condo cool and clean. If you have any specific suggestions for improvement or if there's anything else we can do to enhance your experience, please let us know. We look forward to hosting you again in the future.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Comfort & convenience
Seamless checking in. We arrived early which luggage can be stored at their office until 4pm. Clean loft, good location with walking distance to Old Quebec. Highly recommended
Stayed 3 nights in Oct 2023
Response from LVQ on 18 Oct 2023
Hi,Thank you a lot for this perfect review!

6/10 Okay

marjorie

Stayed 2 nights in Oct 2023
Response from Lofts Vieux Québec on 27 Oct 2023
Cher client,Nous vous remercions d'avoir pris le temps de partager vos commentaires. Nous sommes désolés de constater que votre expérience n'a pas été à la hauteur de vos attentes. Si vous avez des points spécifiques que vous souhaitez aborder ou des suggestions pour améliorer notre service, n'hésitez pas à nous en faire part. Nous sommes là pour nous assurer que votre prochain séjour soit plus agréable.Cordialement,

8/10 Good

Stephen M

Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 3 nights in Sep 2023
Response from The LVQ Team on 12 Oct 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

10/10 Excellent

Kirby

Travelled with partner
Convenient and roomy..nice place
Stayed 1 night in Oct 2023
Response from The LVQ Team on 12 Oct 2023
Dear guest, thank you very much for visiting our lofts! We are happy that you appreciated our loft! We'll be happy to welcome you next time!

8/10 Good

Jason, Smyrna

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location, great property. Communication leading up to stay and during check-in was lacking. Almost had to find other arrangements last minute when they had not processed my security deposit and never provided me a check in code as their policy states. My only complaint is their policy of not running the deposit until 3pm the day of checkin and then sending instructions for check-in. When they make a mistake it can be stressful. Thankfully they were able to resolve in time. Once we got into the property the location, amenities of the unit, etc were fabulous!
Stayed 3 nights in Sep 2023
Response from LVQ Team on 12 Oct 2023
Hello, We are glad that you appreciated your stay with us. We thank you for your comment about the access codes, as it help us improve the quality of our service. We hope to see again. Kindly.

10/10 Excellent

Glennis

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from LVQ on 24 Sept 2023
Hi Glennis,We thank you for your amazing review!

2/10 Terrible

JESSICA

The check is was awful. No code. Said system was down.
Stayed 1 night in Sep 2023
Response from LVQ on 24 Sept 2023
Hi Jessica,We are sorry to hear that you did not appreciate your stay. We will try to see how we can prevent things like this to happen again.

8/10 Good

JoAnn

Travelled with group
Liked: Cleanliness, property conditions & facilities
Youssef, the property manager, was very professional and helpful in guiding us through the check-in and giving us great information on the local scene. There was a communication problem with getting the access code, but that was resolved quickly. It’s proximity to shopping and restaurants made Les Lofts St-Pierre an excellent place to stay, especially when using the hop-on, hop-off buses to explore the city. (Stop #3 was right next door!) Also it is within walking distance to the cruise port and Palace Royale. Our biggest complaint was that the bathroom, although nicely appointed, was small and needed more space to hang towels and a place to set things down.The rest of the condo could have had a mirror here or there to help make getting ready to go out a bit easier for three women waiting to use the one bathroom mirror.
Stayed 2 nights in Sep 2023
Response from LVQ on 24 Sept 2023
HiJoAnn,Thank you for taking the time to write to us.We are happy to hear that you enjoyed your stay and we will considerate your comments on how to make it better.Thank you

6/10 Okay

Roxana

Stayed 1 night in Sep 2023
Response from LVQ on 3 Nov 2023
Bonjour Roxana,Merci d'avoir pris le temps de nous noter.N'hésitez pas à nous écrire sur ce que nous pourrions faire pour nous améliorer.Merci,LVQ

8/10 Good

Phyllis, Surprise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely historic property and was the perfect location to stay in to walk to all the main tourists shops, restaurants, Quartier du Petit Champlain and the historic Fairmont Le Château Frontenac! Great views from the Fairmont and La Citadelle de Québec over to the St Lawrence River. Our 2 bedroom, 2 bath loft apartment was really nice, but we would not have stayed here had I known that there is no privacy because there are no shades in the lofts ceiling high windows, it’s like being in a fish bowl to the building directly across the street! The kitchen had everything needed, but there was no laundry detergent.There was only one tv provided in the loft! Loved being able to watch Netflix using our account. The building was very quiet during our stay, and we never saw the other guests. Instructions for checking in wasn’t provided until 2 hours before checking in time, so I had to stop driving and get off of the freeway to check my email for instructions and provide my credit card number before I was given the information about how the self-check-in process is done with access codes to get in the building then to your particular loft. Why that couldn’t be taken care with the property the morning of our arrival or the day before? We found safe self-parking surface parking lot around the corner, about two blocks away for $20 for 24 hour parking. We were able to park across the street from our building for an hour so we could unload our luggage before going to park in that lot.
Stayed 2 nights in Sep 2023
Response from The LVQ Team on 16 Sept 2023
Dear guest, We are glad that you appreciated how well accommodated and located the loft is. We are sorry for the inconveniences you had. We appreciate the time you've taken to leave a comment and we'll be happy to welcome you next time! The LVQ Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great option for group of 5+
Very nice. Very clean. Spacious. Climate control a little weird: baseboard heaters and mini split a/C's. They were fighting (, both on,) when we arrived, but we quickly figured out which thermostat controlled what (there are a dozen+). Appreciated the free washer dryer and Internet. Coffee maker is a 12 cup basket type. Renter must supply in own coffee, but filters were provided. Suite 109.
Stayed 1 night in Sep 2023
Response from LVQ on 10 Sept 2023
Hi,Thank you for taking the time to write to us.We are happy to hear that you appreciate your stay with us.

10/10 Excellent

Klara

Liked: Cleanliness, property conditions & facilities
Сlean, quiet, nice area
Stayed 4 nights in Sep 2023
Response from LVQ Team on 8 Sept 2023
Hello,Thank you for your positive comment, we hope to see you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from LVQ Team on 8 Sept 2023
Hello,Thank you for your positive comment, we hope to see you again soon.

10/10 Excellent

Sanjeev

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved Vieux Quebec and the convenience of having a modern, well-appointed loft apartment like this one. Could have used a bit more clarification around parking and check-out instructions, but on the whole, highly recommend!
Stayed 4 nights in Aug 2023
Response from The LVQ Team on 8 Sept 2023
Hello Sanjeev,Thank you for your positive comment it really encourage us and helps us improve, we hope to see you again soon.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
spacious place full of light; conveniently located
Stayed 2 nights in Aug 2023
Response from LVQ Team on 8 Sept 2023
Hello Juan,Thank you for your positive comment, we hope to see you again soon.

10/10 Excellent

mathieu

Stayed 1 night in Aug 2023
Response from L'équipe LVQ on 8 Sept 2023
Bonjour,Merci de votre avis positif, nous espérons vous revoir bientôt.

6/10 Okay

Shao Hui

Stayed 2 nights in Aug 2023
Response from The LVQ Team on 8 Sept 2023
Hello,Thank you for your comment it helps us improve, we hope to see you again soon.

8/10 Good

Stephane

Liked: Cleanliness, property conditions & facilities
Great location, convenient, cute
Stayed 1 night in Aug 2023
Response from Armand on 1 Sept 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

10/10 Excellent

Jean-Marie

Liked: Cleanliness, room comfort
Great experience and place to stay
My wife and I stayed at the Loft St-Pierre for 3 nights. The loft was nice and well appointed. We wish that some coffee ground would have been included as a starter but guess it`s a minor detail. Great location right at the base of Le Petit Champlain with parking space nearby. If you intend to use the kitchen for some cooking, it`s very basic and there is no grocery store close by. We had a good time and will use Les Lofts du Vieux Québec again.
Stayed 3 nights in Aug 2023
Response from Armand on 1 Sept 2023
Thank you for your kind review and we hope to see you with us soon!Kindly!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Parking was a challenge , I didnt like the parking ticket that I recieved ... My fault. The loft was great , very clean and quiet ! I wish we were able to stay longer
Stayed 1 night in Jul 2023
Response from Les Lofts Vieux Québec on 2 Aug 2023
Hello,Thank you for your feedback! We're glad to hear that you found the loft great, very clean, and quiet. It's wonderful to know that you enjoyed your stay with us.We apologize for the challenge you faced with parking and the ticket you received. We understand how frustrating this can be. To make parking more convenient for our guests, we offer the option to book parking with us at least 24 hours before your stay. This way, you can secure a parking spot and avoid any potential issues.If you have any further comments or questions, please don't hesitate to reach out to us. We appreciate your feedback and look forward to welcoming you again in the future. Thank you for choosing to stay with us!

8/10 Good

Wannapat

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Les Lofts Vieux Québec on 22 July 2023
Hello, Thanks for stating at Les Lofts St Pierre. We are thrilled that you had a good time with us. We would like to know more about what you specifically liked during your stay.Kindly

10/10 Excellent

Randy

Stayed 1 night in Jul 2023
Response from LVQ Team on 8 Sept 2023
Hello Randy,Thank you for your positive comment, we hope to see you again soon.

10/10 Excellent

Rajat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Internet was very inconsistent… Exceptionally great location, beautiful rooms.
Stayed 3 nights in Jun 2023
Response from Les Lofts Vieux Québec on 22 July 2023
Hello,Thanks for staying with us.We're thrilled that you loved our exceptional location and beautiful rooms. We apologize for any inconvenience caused by the inconsistent internet. We are working on improving the internet connectivity to provide a more reliable experience for our guests.Kindly

8/10 Good

Katherine

Travelled with family
Disliked: Amenities
The property was very well located. Had some hiccups getting the door codes. The property wanted an additional paid deposit prior to giving the codes. The apartment was reasonably clean but there were definitely spiderwebs and dust.
Stayed 3 nights in Jun 2023
Response from LVQ Team on 17 June 2023
Dear valued guest,Thank you for sharing your feedback with us. We would like to extend our sincerest apologies for any inconvenience you experienced during your stay.Providing a comfortable and enjoyable experience for our guests is our top priority, and we are truly sorry if we fell short of meeting your expectations. Your feedback is important to us, and we will use it to make necessary improvements and ensure a better experience for future guests.If there is anything specific you would like to discuss or any further assistance you require, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable stay.Best regards,

6/10 Okay

Gyunghwa

Travelled with family
It was located close to Place Royal. The kitchen was well equipped but the fridge was not properly cleaned inside. The bed sheets were clean but looked old and the bed mattresses were not in best conditions. The parking place was close to the loft.
Response from Armand Loic on 15 June 2023
Thank you for your feedback. We will improve our service for our future guests.