Superior Double Room

Reviews of Le 31 McMahon

3.5 out of 5
Le 31 McMahon
31 rue McMahon, Québec City, QC

Reviews

9.8

Exceptional

Rating 10 - Excellent. 166 out of 196 reviews" "
Rating 8 - Good. 24 out of 196 reviews" "
Rating 6 - Okay. 5 out of 196 reviews" "
Rating 4 - Poor. 1 out of 196 reviews" "
Rating 2 - Terrible. 0 out of 196 reviews" "

10/10

Cleanliness

9.4/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jonathan on 30 Apr 2024
Merci beaucoup Linda pour cette note parfaite. Revenez-nous voir bientôt !

6/10 Okay

Nataly

Travelled with family
Disliked: Cleanliness, amenities
The property itself was nice and close to downtown/old Quebec area. Parking was limited, we had to purchase a parking pass. The space is advertised as accommodating 6 people but the "sofa beds" are tiny and uncomfortable. I would say this place fit 4 people MAX and that is being generous as there is only ONE bed, ONE pull-out sofa bed and the other sofa turned into a bed but it was small and uncomfortable, maybe good enough for a child. Another thing that was unfortunate was there were blood stains on the extra duvets and no duvet covers. Not having reception onsite was inconvenient as well, because if we were at a hotel we would just call down and ask for new duvets but the desk was closed by the time we were heading to bed. I reported the stain but was told it was just their cleaning agent that may stain the linens. I wish I took a picture, I know what blood looks like and it was dark red blobs about the size of a thumbprint. The hotel did nothing to remedy our dissatisfaction and so we likely wouldn't stay here again or recommend it to anyone.
Stayed 1 night in Feb 2024
Response from Jonathan on 26 Apr 2024
Bonjour Nataly,We are very sorry for this. We will definitely look into what happened with housekeeping, as this is totally unacceptable. Thank you for the feedback, this is how we will improve our guest satisfaction and experience.

10/10 Excellent

Dawn Irene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My daughter and I stayed three nights and were very pleased. Very clean property. Space was as described. Easy walking to tons of shops, restaurants, and bars. Located in Old Quebec City cultural district. I would highly recommend and will stay here again!
Stayed 3 nights in Apr 2024
Response from Jonathan on 23 Apr 2024
Thank you so much for this perfect review and amazing comments! We are very glad to know that you enjoyed our property and location.We hope to see you again soon!

10/10 Excellent

Marc andre

Stayed 1 night in Apr 2024
Response from Jonathan on 23 Apr 2024
Merci beaucoup pour cette note parfaite. En espérant vous revoir bientôt !

8/10 Good

Isabela

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was at a good spot in downtown- walkable distance from the trains and bus stations to get around. Actually quiet in the nighttime over the weekend, which I'm surprised because city downtowns are usually loud at weekend nights. My only bad experience was that the room got stuffy/too hot at nighttime which prevented me from sleeping. Unfortunately I couldn't adjust the room temp via the thermostat- only housekeeping can. Overall, good stay for the weekend.
Stayed 1 night in Apr 2024
Response from Jonathan on 23 Apr 2024
Bonjour,Thank you for the amazing comments about the location of the hotel. We will look into the thermostat problem as we do not want that problem for our guests.

10/10 Excellent

Hansa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best apartments we have stayed in. Really enjoyed the sauna and steam rooms after a day out.
Stayed 3 nights in Apr 2024
Response from Jonathan on 13 Apr 2024
Thank you so much for this positive feedback and perfect review. We are glad you enjoyed your stay with us!

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
we only stayed one night but had an amazing stay!
Stayed 1 night in Apr 2024
Response from Jonathan on 13 Apr 2024
Thank you so much for this positive feedback and perfect review. We are glad you enjoyed your stay with us!

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
overall amazing staycation property
Stayed 1 night in Apr 2024
Response from Jonathan on 11 Apr 2024
Bonjour,Thank you so much for this positive review! We are glad you enjoyed your stay with us.

8/10 Good

Chiharu

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location was good but our room was right beside another apartment where is under renovation. We could not open the blind as someone was there working. Very clean and functional!
Stayed 3 nights in Apr 2024
Response from Jonathan on 8 Apr 2024
Thank you for your positive feedback. We are glad you enjoyed your stay with us despite the minor renovations.

10/10 Excellent

Eddie

Liked: Cleanliness, amenities, property conditions & facilities
The location is really good in that a guest can walk around easily. For instance, to the train station.
Stayed 3 nights in Mar 2024
Response from Jonathan on 2 Apr 2024
Thank you so much for your perfect review. We are glad you enjoyed our hotel and its location. Always fun to hear!

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Great hotel!
Stayed 3 nights in Mar 2024
Response from Jonathan on 2 Apr 2024
Thank you very much for this wonderful feedback! We are thrilled to know you enjoyed your stay at our property.We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
The apartment was lovely and had everything we needed. This company was easy to contact and responded quickly and were friendly. My only complaint, and it’s very minor, is that the light above the sink in the bathroom isn’t great and cast shadows. Wasn’t great to do makeup.
Stayed 3 nights in Mar 2024
Response from Jonathan on 28 Mar 2024
Thank you so much for your feedback. We will definitely look into the light in the bathroom. We are very happy you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Once i got the knack for it, remote check in/out is fantastic. No concierge, excellent privacy. Lovely room furnishing reminds me of a north European chalet. Just lovely
Stayed 1 night in Mar 2024
Response from Jonathan on 28 Mar 2024
Thank you so much for you positive feedback and perfect score! We are glad to learn you enjoyed your stay with us.We hope to see you again soon!

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
Modern well equipped apartment near to cafes, restaurants and the old town area. It was a lovely warm base for two mighty cold days exploring Quebec City.
Stayed 3 nights in Mar 2024
Response from Jonathan on 25 Mar 2024
Thank you very much for your positive feedback and perfect review! We are extremely happy to learn you enjoyed your recent stay at le 31 McMahon.We hope to see you again soon!

10/10 Excellent

Samaksh

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan on 13 Mar 2024
Thank you very much for your positive feedback! We are glad to hear that we exceeded your expectations.We hope to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Great spot. Clean and modern. Parking kinda iffy. But there is power supply for electric vehicles if needed. Close to Rue St. Jean.
Stayed 3 nights in Feb 2024
Response from Sefora on 10 Mar 2024
Bonjour Stephen, Thank you for your feedback! We're glad to hear that you enjoyed our clean and modern accommodations. We appreciate your comments regarding the parking situation, and we'll certainly take them into consideration. It's great to know that our location near Rue St. Jean was convenient for you. Also, we're pleased to offer power supply for electric vehicles as an additional amenity. If there's anything else we can do to improve your experience, please feel free to let us know. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

LIONEL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Séfora on 3 Mar 2024
Un immense merci pour votre évaluation très positive, Lionel !! Nous sommes heureux que l'hôtel vous ait plut!Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.

10/10 Excellent

Marc-Antoine

Liked: Cleanliness, property conditions & facilities
Great location in a quieter environment.
Stayed 2 nights in Feb 2024
Response from Jonathan on 27 Feb 2024
Thank you very much for your positive feedback. We are very glad to hear that you liked our location and we hope the rest of your stay was everything you wished for coming here.Hope to see you again soon!

8/10 Good

Cian

Liked: Cleanliness, property conditions & facilities
Very well situated hotel within the ramparts of Old Quebec. Walkable to all areas in Old Quebec as well as other parts of the city such as Limoilou and Saint Roch. Room was well maintained and clean. We had two small issues. There was clear documentation that rooms were cleaned every 5 days but we had to ask for housekeeping on the 6th day without. Although we arranged parking months prior and reconfirmed a few days prior, all stalls were full when we arrived to park in the evening. I think this was due to a snow pile in one of the stalls which could have been avoided either by not booking this stall or by clearing the snow (it hadn’t snowed for the last week), unfortunately it’s an issue with the remote reception concept (no staff on site).
Stayed 7 nights in Feb 2024
Response from Jonathan on 13 Feb 2024
Bonjour,Thank you very much for your positive feedback and constructive comments. We will look into why the housekeeping did not pass on the 5th day. Regarding the parking, there was not supposed to be any snow in that area, we are truly sorry about that. Hope that the rest of your stay succeeded your expectations!

10/10 Excellent

Renato

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We found the unit to be well organized and properly stocked with household items we would need for our stay. We cooked more than what we ate at restaurants. Any questions I had were answered in a timely manner. We will stay there again
Stayed 5 nights in Feb 2024
Response from Alan G. Taboada on 7 Feb 2024
Bonjour Renato. Thank you for taking the time to leave a comment! We're delighted to hear that you found the appartment well organized and properly stocked with household items for your stay. It's wonderful that you were able to cook and enjoy your meals during your visit. We're glad we could assist you promptly with any questions you had. We look forward to welcoming you back for another stay in the future!

10/10 Excellent

jimmy

Liked: Cleanliness, property conditions & facilities
Parking was a little complicated
Stayed 1 night in Feb 2024
Response from Alan G. Taboada on 7 Feb 2024
Bonjour Jimmy. Thank you so much for your feedback! We're glad you had an amazing experience. We apologize for any parking complications and will work to improve. We look forward to hosting you again!

10/10 Excellent

Angelic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved that the rooms came with a fully equipped kitchen. Pots, pans, bowels, coffee mugs you name it they have it. The only thing I wish they had would probably be just the basic shampoo and conditioner. 10/10 will be staying again.
Stayed 1 night in Feb 2024
Response from Alan G. Taboada on 7 Feb 2024
Thank you for sharing your feedback! We're thrilled to hear that you enjoyed our fully equipped kitchen in the rooms. We appreciate your suggestion about providing basic shampoo and conditioner, and we'll certainly take that into consideration. We look forward to welcoming you back for another stay!

10/10 Excellent

Dan

Stayed 1 night in Feb 2024
Response from Jonathan on 20 Mar 2024
Merci pour cette rétroaction et cette note parfaite. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous !En espérant vous revoir bientôt !

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
This is my second stay in another room, I like the easy check in, and proximity to a lot of cool things to see.
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 2 Feb 2024
Bonjour again Dennis, glad to see you again! We're delighted to hear that you had another great stay with us. Our priority is to make check-in easy and provide a convenient location close to many attractions. We appreciate your continued support and hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, has everything you need in a cozy modern setup.
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Dennis. Thank you for your fantastic review! We're thrilled to hear that you enjoyed our hotel's amazing location and cozy modern setup. Providing everything you need for a comfortable stay is our top priority. If you have any further questions or need assistance, feel free to reach out. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 2 Feb 2024
Bonjour and thank you for taking the time to leave us a score! It'll be our pleasure to host you back again in Québec and have a wonderful day!

10/10 Excellent

Jason, Edmonton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent communication. Very clean rooms. Well situated.
Stayed 1 night in Jan 2024
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Jason. Thank you for your fantastic review! We're delighted to hear that you appreciated our excellent communication and found our rooms to be very clean. It's great to know that our location worked well for you. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future!

8/10 Good

Stephen, Bedford

Travelled with family
Liked: Cleanliness, property conditions & facilities
This a small clean studio with a kitchen. It is located in Old Quebec so plenty to see near by. There are only 5 parking spaces so if you are driving, plan ahead. I wish the room had a closet to store clothes and bags but it does not which tends to make it feel even smaller. I have no complaints about my stay.
Stayed 4 nights in Dec 2023
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Stephen. Thank you for sharing your experience! We're glad to hear that you enjoyed your stay in our small, clean studio with a kitchen. Our location in Old Quebec offers plenty to see nearby. We apologize for any inconvenience regarding parking availability, and we appreciate your understanding. We'll take your feedback about the closet into consideration for future improvements. If you have any questions or need assistance during your stay, please don't hesitate to contact us. We hope to welcome you back again soon!

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Le 31 McMahon, and we would definitely stay here again if/when we visit QC in the future.
Stayed 4 nights in Dec 2023
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Karina. Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Le 31 McMahon. It's great to know that you would consider staying with us again in the future. If you have any questions or need assistance during your next visit to QC, please feel free to reach out to us. We look forward to welcoming you back!

10/10 Excellent

Karine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice hotel,
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 2 Feb 2024
Bonjour Karine. Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

8/10 Good

Miki

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Alan G. Taboada on 22 Dec 2023
Bonjour Miki, thank you for taking the time to leave us that great score! We hope to host you again!

10/10 Excellent

Martine

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Alan G. Taboada on 22 Dec 2023
Bonjour Martine, merci beaucoup pour votre note ! Nous sommes heureux de savoir que vous avez passé un bon séjour parmi nous et espérons vous revoir bientôt !

10/10 Excellent

Jane

Stayed 2 nights in Nov 2023
Response from Alan G. Taboada on 22 Dec 2023
Bonjour Jane, and thank you so much for your rating! We are glad to know that you had a good stay with us and we hope to host you again!

10/10 Excellent

Vivianne

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Sandrine on 18 Nov 2023
Merci beaucoup, Vivianne! Nous espérons vous revoir bientôt.

10/10 Excellent

Steven John

Liked: Cleanliness, room comfort
Fantastic stay
Great location, clean and cosy. Friendly staff and accessible when we needed anything we just messgaed and received a prompt reply. We would stay again.
Stayed 3 nights in Oct 2023
Response from Sandrine on 15 Nov 2023
What an amazing review, Steven! Thank you very much for sharing your experience with us. We're thrilled you loved your stay, and we hope to welcome you for another memorable stay.

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and reasonable price.
Stayed 3 nights in Oct 2023
Response from Steffany on 4 Nov 2023
Thank you for taking the time to leave a review Tyrone, we look forward to your next visit!

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the full kitchen. The dishwasher was an unexpected bonus.
Stayed 9 nights in Oct 2023
Response from Sandrine on 30 Oct 2023
Thank you for this great review, Darla! We're thrilled you loved the fully equipped kitchen in your room, and we hope to see you again soon.

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Steffany on 4 Nov 2023
Thank you Joyce, we hope to see you again soon!

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a good modern location to stay, very clean as well. Good customer service. Easy to walk to restuarants, cafes etc within few minutes. Very convenient location.
Stayed 7 nights in Oct 2023
Response from Alan G. Taboada on 27 Oct 2023
Bonjour Juliana,Thank you so much for your excellent review! We're delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back in the future! Have a great day!

10/10 Excellent

Anne-Françoise

Liked: Cleanliness, property conditions & facilities
Great location, quiet and within the walls of the old city. Great value for money
Stayed 1 night in Oct 2023
Response from Alan G. Taboada on 27 Oct 2023
Bonjour Anne-Françoise,Thank you so much for your score and your words! We really appreciate that you enjoyed your stay and we're looking forward to host you back again! Have a great day!

10/10 Excellent

John, Goodyear

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location adjacent to park.
Stayed 5 nights in Oct 2023
Response from Sandrine on 25 Oct 2023
Thank you for this great review, John! We look forward to seeing you again soon.

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet. Very clean. Excellent service.
Stayed 1 night in Oct 2023
Response from Alan G. Taboada on 24 Oct 2023
Bonjour Chantal,Thank you so much for your review. We're pleased to hear that you enjoyed the service at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back soon! Have a great day.

8/10 Good

Beverley

Travelled with partner
This small hotel is perfectly situated. It is around the corner from the most popular sites of old Quebec City and a short walk to the train station, other sites and many restaurants. Although there is no reception, every step was managed via text or email and someone was available by phone at all times. We have already recommended 31 LE McMahon to friends.
Stayed 5 nights in Oct 2023
Response from Alan G. Taboada on 18 Oct 2023
Bonjour Mme Beverly. Thank you for your kind words! We're thrilled to hear that our hotel met your expectations. We're glad that our communication methods, even without a traditional reception, were convenient for you. Your recommendations to friends are greatly appreciated, and we look forward to welcoming you and your friends back in the future. Thank you for choosing 31 Le McMahon. Best regards.

10/10 Excellent

effie

Liked: Cleanliness, property conditions & facilities
It was extremely comfortable and with a very pleasant and practical decor. The only thing for anyone who has issues with stairs, there is no elevator . There are 3 levels to the building. The host was very responsive and easy to get a hold of.
Stayed 2 nights in Oct 2023
Response from Steffany on 9 Oct 2023
Thank you Effie, we look forward to your next stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service via their online portal and easy access to the upper town of Old Quebec City. Our room was clean, modern and fully supplied with a kitchen, refrigerator, stove, microwave and laundry. This was a good home base for the few days exploring. The hotel is in close proximity to the main thoroughfare and restaurants and I felt pretty safe walking around alone at night. A few things to note: there is no staffed front desk (all access to staff was via chat online) and there is no elevator to the upper floors. In all, we enjoyed our stay very much!
Stayed 2 nights in Sep 2023
Response from Steffany on 9 Oct 2023
Thank you very much Lisa, we're glad to see that you've enjoyed our hotel and staff and hope to see you again soon!

8/10 Good

holly

Stayed 1 night in Oct 2023
Response from Sandrine on 25 Oct 2023
Thank you so much for this great score, Holly! We're thrilled you enjoyed your stay with us, and we hope to see you again soon.

10/10 Excellent

Mitchell, Alexandria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, newly remodeled building and rooms with kitchen appliances. Close to everything in Old Quebec. Staff very responsive and polite to questions. We loved our stay there.
Stayed 5 nights in Sep 2023
Response from Steffany on 3 Oct 2023
Thank you Mitchell, we are glad to see that you have enjoyed your stay and hope to see you again soon!

10/10 Excellent

Alison Alexandra

Stayed 1 night in Sep 2023
Response from Steffany on 3 Oct 2023
Thank you Alison, see you soon!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely place. Everything there that would be needed. Tasteful decor. Very modern.
Stayed 2 nights in Sep 2023
Response from Steffany on 3 Oct 2023
Thank you very much Philip, we are glad to see that you have enjoyed your stay and hope to see you again soon!

10/10 Excellent

kyungsook

Stayed 1 night in Sep 2023
Response from Steffany on 3 Oct 2023
Thank you Kyungsook for the perfect score! See you soon!