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Rating 10 - Excellent. 327 out of 478 reviews" "
10 - Excellent
327
Rating 8 - Good. 123 out of 478 reviews" "
8 - Good
123
Rating 6 - Okay. 16 out of 478 reviews" "
6 - Okay
16
Rating 4 - Poor. 6 out of 478 reviews" "
4 - Poor
6
Rating 2 - Terrible. 6 out of 478 reviews" "
2 - Terrible
6
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Mila
Travelled with family
5 May 2024
You are lucky if everything works in your room, - otherwise be prepared to waste vacation time for telephone calls, as managing company is not on site and there is no reception. The towels and linens were stained.
Beautiful building and great, spacious loft. However, there are many stairs to climb to get I to the front door and then no elevator so it is a bit inconvenient lugging all your things especially as we were on the third floor. The customer service is very responsive to texts or emails. There is no one onsite however. There is no room service but as there is a full kitchen, you can buy food to eat in your room.
Amazing property!! Perfect Location!!
Magnificent Walled City!! Art! Music!!
Opera!! Grand Theatre steps away!
The most beautiful Garden, Joan d’Arc in bronze and garden theme changing each holidays and seasons!! Another set of steps away is Grande Allée and resturants galore!! Cinema Cartier has english current movies in small intimate theatres
Très bien situé, tranquille, rénové, très propre, très confortable. L'option du stationnement à 10$ par nuit est un grand avantage dans le quartier (surtout sur semaine). Je recommande 100% et y reviendrai certainement lors de mes prochains séjours à Québec!
Myriam
Stayed 3 nights in Dec 2023
8/10 Good
Rafael
21 Nov 2023
Rafael
Stayed 5 nights in Nov 2023
Response from The Lofts de L'Adresse team on 22 Nov 2023
Hello Rafael Olivencia,We sincerely appreciate you taking the time to provide us with a rating. We trust you had a delightful stay, and if you have any suggestions on how we could enhance your experience, please don't hesitate to share your thoughts.
Response from The Lofts de L'Adresse team on 7 Nov 2023
Dear valued guest,We sincerely appreciate your time and effort in providing us with your feedback. We are delighted to hear that you found the surroundings peaceful and that your stay was enjoyable. We look forward to welcoming you back in a future reservation!
6/10 Okay
Alexandra
Business traveller
2 Nov 2023
Liked: Cleanliness, room comfort
Alexandra
Stayed 4 nights in Oct 2023
Response from The Lofts de L'Adresse team on 7 Nov 2023
Dear guest,We sincerely appreciate your time in providing us with your rating. We would greatly appreciate any constructive feedback on how we could have enhanced your stay. We look forward to the opportunity of welcoming you back in a future reservation.
6/10 Okay
Laureleen
Travelled with family
20 Oct 2023
Liked: Cleanliness, staff & service
Everything was good, except if you start looking all small details ( broken remote , bedding with a little hole , some spots on them, missing pillowcase , broken shower head , flickers, yellow moulding, stained blanket ..
Laureleen
Stayed 2 nights in Oct 2023
Response from The Lofts de L'Adresse team on 7 Nov 2023
Dear guest,Thank you for taking the time to provide your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us identify areas for improvement and ensure a more satisfying experience for our guests.We sincerely apologize for the inconveniences you encountered during your stay, including the issues with the remote control, bedding, pillowcase, shower head, and other details you mentioned. Please be assured that we take your comments seriously, and we are actively addressing these concerns to prevent any recurrence in the future.Our team is committed to delivering the highest standards of cleanliness and maintenance, and we will use your feedback to enhance our processes and ensure that all our rooms are in impeccable condition. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to provide a more enjoyable stay for all our guests.We hope you will consider giving us another opportunity to serve you, and we look forward to providing you with an improved experience during your next visit.Thank you once again for sharing your thoughts, and please feel free to reach out to us directly if you have any further comments or suggestions.
Arrivée très simple. Le logement est très bien aménagé et bien insonorisé. Il y a tout ce qu'il faut et cest extrement bien situé dans Québec.
Verified traveller
Stayed 1 night in Oct 2023
Response from L'équipe des Lofts de L'Adresse on 7 Nov 2023
Cher client,Nous tenons à exprimer notre sincère gratitude pour le temps que vous avez pris pour nous faire part de vos commentaires. Nous sommes enchantés d'apprendre que vous avez apprécié la qualité de notre loft et que votre séjour s'est déroulé de manière agréable. Nous attendons avec impatience l'opportunité de vous accueillir à nouveau lors de votre prochaine réservation.
Response from The Lofts de L'Adresse team on 7 Nov 2023
Dear guest,We genuinely value the time you've taken to share your feedback with us. We extend our gratitude for the rating you've given us. We eagerly anticipate the chance to welcome you back in a future reservation.
La ubicación es excelente. Muy bonito. Tiene todas las amenidades. Me encantó.
Paola
Stayed 2 nights in Oct 2023
Response from The Lofts de l’Adresse team on 8 Nov 2023
Estimado huésped,Agradecemos sinceramente sus amables comentarios. Nos alegra enormemente saber que nuestros lofts y servicios han satisfecho sus expectativas. Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro.
Response from The Lofts de L'Adresse team on 8 Nov 2023
Hello Jiyoung Wu,First and foremost, we would like to express our sincere appreciation for taking the time to share your valuable review. Your feedback plays a crucial role in our ongoing efforts to enhance our services.We deeply regret any inconvenience you experienced during the check-in process. Our dedicated team is committed to ensuring a seamless and efficient check-in for all our guests. In the future, we kindly encourage you to reach out to our team should you have any questions or encounter any challenges during the check-in procedure. Your comfort and satisfaction are of the utmost importance to us, and we are always ready to assist you.We would be delighted to have the chance to welcome you again in the future.
L'Adresse was an excellent home away from home. The units are fully self-contained, and the virtual customer service provides excellent communication on what to expect, recommendations of what to see and do, and how to use the facilities. The location is perfect for exploring old Quebec, all the major tourist attractions, great dining options, beautiful parks and more.
Linda
Stayed 3 nights in Sep 2023
Response from The Lofts de L'Adresse team on 8 Nov 2023
Dear Linda,Thank you for taking the time to share your wonderful feedback about your stay at our establishment. We are delighted to hear that you found our loft to be an excellent "home away from home."It's great to know that you appreciated our fully self-contained units and our virtual customer service, which strives to provide clear communication and guidance on using our facilities. We are committed to making our guests' experience as seamless and enjoyable as possible.Our location, as you mentioned, is indeed ideal for exploring the charming old Quebec. We are thrilled that you were able to make the most of your visit to the area.Once again, thank you for choosing L'Adresse, and we look forward to the pleasure of welcoming you back in the future. Your feedback is truly appreciated!
Response from The Lofts de L'Adresse team on 9 Nov 2023
Dear guest,We are thrilled to hear that you had a delightful experience in our loft and that your stay was enjoyable. Your feedback is greatly appreciated, and we thank you for taking the time to share your review. We eagerly anticipate the opportunity to welcome you once again in the future!
4/10 Poor
Betsy
Travelled with partner
13 Sept 2023
Liked: Cleanliness
Pros: Location. Convenient, although tight, parking. Clean. Quiet.
Cons: Incredibly wonky hard-to-use magnetic key fob made it hard to unlock and lock door one has to use fob to lock door from inside. This makes it dangerous if one has to get out quickly. The A/C system did not work correctly. There are no directions on how to use it and the separate fan. We struggled, then finally called the anonymous number on email. A very nice man came to help us, but it still didn't work correctly. There were a few flimsy towels in room and we were there for 2 nights. I asked the man if we could get more towels and he said extras were in a closet on another floor and that that was stated in email, but he brought us a nice pile of larger towels anyway. NO! No info on extra towels in email! I checked with another guest and they confirmed that there was no info in emails. Bed is situated in a way that makes it hard to watch TV and for a second person to get in and out of it. Will not be staying here again.
Betsy
Stayed 2 nights in Sep 2023
Response from The Lofts de L'Adresse team on 11 Nov 2023
Hello Betsy Jordan,We sincerely apologize that your stay did not meet your expectations. We appreciate your valuable feedback and would like to assure you that we will carefully consider your comments to enhance the comfort of our future guests. Your insights are instrumental in our ongoing efforts to improve our services. Thank you for bringing this to our attention, and we sincerely hope you will consider giving us another opportunity in the future.
Tres bien située, un peu petit, manque un divan. Quand même tres beau sejour.
Denis
Stayed 2 nights in Sep 2023
4/10 Poor
Karl
24 Aug 2023
Karl
Stayed 1 night in Aug 2023
Response from The Lofts de L'Adresse team on 9 Nov 2023
Hello Karl Malhotra,We sincerely thank you for your time and consideration in providing us with a rating. We would greatly appreciate any insights you might have on how we could enhance your stay and address any areas where we may have fallen short. Should you choose to stay at our establishment again, we genuinely hope to provide you with a more satisfying experience. Your valuable feedback is invaluable to us.
What a lovely stay. Loved the simple, clean decor. It was convenient to walk to restaurants and other attractions. The owners have thought of everything and we were so grateful. So quiet and comfortable. Definitely recommended!!!
We had a great stay and were very impressed with the property. The building was nice and quiet. We had Loft 103 which had a small sunroom/living room that we thoroughly enjoyed. It was nice to come back at the end of a busy day and have a separate sitting area to relax in or to enjoy a coffee while planning our day. The loft was clean and contained a full kitchen. We will defintely be back!
Check in took two phone calls, 1 email and 2 texts. Not sure why the email with instructions on how to check in wasn't sent automatically, that would have made the experience much better. Finally got the check in code within an hour of check in time. But property was well located, clean and beautiful.
Belle adresse pour visiter Québec. À distance à pied des principaux attraits touristiques. L’accueil est automatisé (no staff), mais les instructions étaient claires. Globalement, nous recommandons.
Beautiful property in a great location. Well equipped kitchen and everything spotlessly clean. Only downside was that we had a basement apartment with no natural light. I’m sure the rooms on higher floors would be ideal
Alan
Stayed 3 nights in May 2023
4/10 Poor
Ravi
Travelled with partner
26 May 2023
Liked: Cleanliness
Bed was uncomfortable and lumpy. Also because it was up against the wall on 2 sides it was difficult to get in an out of.
The room we were in was on the top floor and was very warm -- in excess of 25 degree Celcius, so it was difficult to sleep -- the air conditioning did not work and the windows did not open because the crank had been removed.
Parking would be tricky if the hotel was full up, but in the off season, we didn't really have an issue. Everything we wanted to see on the Plains of Abraham was within walking distance, including the citadel and old Quebec city centre. The apartment was well equipped. Our water was out briefly but the hotel was prompt with help. It was awesome that they provided laundry soap for the washing machine. We would love to come back someday.
Beautiful building with character, nicely remodeled unit, thoughtful design. It had everything we needed for our 3-night stay. Super easy to check in. Nice quiet location right near the Plains of Abraham.