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Reviews of Auberge Amérik

3 out of 5
Auberge Amérik
1720 Chemin de la Canardière, Québec City, QC

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 185 reviews" "
Rating 8 - Good. 75 out of 185 reviews" "
Rating 6 - Okay. 18 out of 185 reviews" "
Rating 4 - Poor. 18 out of 185 reviews" "
Rating 2 - Terrible. 12 out of 185 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Asbed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The host is nice polite and gentile … he helped us planning our trip too
Stayed 4 nights in Jul 2023
Response from Nicola on 26 July 2023
Thank you for your positive review!

10/10 Excellent

Anik

Liked: Cleanliness, staff & service, property conditions & facilities
Super auberge pour dormir et profiter de Québec. Je recommande et j’y reviendrai la prochaine fois.
Stayed 1 night in Jul 2023
Response from Nicola on 22 July 2023
Merci pour votre commentaire très positif. Cela fait vraiment plaisir.

10/10 Excellent

Ahmed Bilal

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the staff was very friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Nicola on 22 July 2023
Thank you for your positive review!

10/10 Excellent

Anna

Stayed 3 nights in Jul 2023
Response from Nicola on 26 July 2023
Thank you very much for your positive review!

4/10 Poor

Mohammed

Disliked: Staff & service, property conditions & facilities
Hotel don't have a parking spot
Stayed 1 night in Jul 2023
Response from Nicola on 16 July 2023
Merci pour votre retour.Merci de signaler que nous avons différentes places de parking gratuites à votre disposition.En cas d'arrivée tardive, merci de souligner que nous vous envoyons différents messages avec les emplacements de nos places de parking.Merci de souligner qu'il faut bien lire les messages envoyés et les instructions mises sur votre fiche d'accueil situées sur la porte d'entrée et reprenant toutes les informations nécessaire pour votre séjour.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I spent three days at this hotel. Nicolas was very friendly and helpful during our stay. We stayed in the suite in the basement which was very charming and I would recommend requesting this room. It was large and very cool which was great after a hot day of sightseeing. We spent our final night in the yellow room which was also nice. The bus stop to catch the bus into Quebec is a short walk and the bus ride takes about 10-15 minutes. It was also easy to take the bus to the falls. The price for to stay at this charming hotel was excellent. I would stay again!
Stayed 2 nights in Jun 2023
Response from Nicola on 2 July 2023
Thank you very much for your great testimonial!We attach great importance to satisfying the stay of our customers as well as possible!It was a pleasure to welcome you.

4/10 Poor

Jisun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Nicola on 16 July 2023
Merci pour votre retour.Néanmoins, pour nous aider à nous améliorer, il est important de nous dire ce qui ne s'est pas bien passé ou de venir nous voir lors de votre départ, ce que vous n'avez pas fait.En cas de problème, vous pouvez toujours nous contacter pour que nous puissions trouver une solution pour rendre votre séjour agréable.

6/10 Okay

Bruno

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a great example of how the pictures on the booking site are very dated. Perhaps at one point it looked like that but not anymore. Honestly thought the house was abandoned when we first pulled up. The inside is quite nice for an old house and the room was fine enough. Either it’s time to update the pictures on the booking site or bring the property back up to what is shown on the site. Check in staff is very responsive and the location is really good. Just don’t like being surprised by the dramatic difference between booking pictures and the reality of the place. As someone who travels a lot this is a big pet peeve.
Stayed 1 night in Jun 2023
Response from Nicola on 2 July 2023
Thank you for your feedback.It is true that we make some modifications in the rooms while remaining within the basic style of the room.Don't forget that this house is ancestral and at more than 120 years old, that makes it charming!

10/10 Excellent

kathleen

Stayed 2 nights in Jun 2023
Response from Nicola on 17 July 2023
Merci pour votre retour très positif.Cela nous fait vraiment plaisir.

10/10 Excellent

jennifer

Stayed 1 night in Jun 2023
Response from Nicola on 16 July 2023
Merci pour votre soutien positig, c'est vraiment apprécié !

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nicola on 21 June 2023
Merci pour votre témoignage positif !

10/10 Excellent

LA

Stayed 1 night in Jun 2023
Response from Nicola on 14 June 2023
Merci pour votre soutien très positif!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay in QC.
This charming house was perfect and we’re already considering it as “our place” in QC. Check in was easy and the room was clean and very conveniently located for all we wanted to do. The neighborhood is just delightful with great places to eat within walking distance. Highly recommend! We couldn’t have asked for a better place to stay.
Stayed 2 nights in May 2023
Response from Nicola on 26 May 2023
Thank you very meuch for your positive feedback.

6/10 Okay

Priansh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Late checkin beware of the front door being locked
I had a late check-in and the property left me a paper with instructions to enter my room. However, they forgot to leave the front door open so I couldnt enter for 20 mins searching for the door lock and key. Finally they answered and told me where they hide the front door key, so if you are checkin late, pls ask for this specific question. Overall the room was ok and good for my one night stay.
Stayed 1 night in May 2023
Response from Nicola on 26 May 2023
Thank you for your positive testimonial.Please note that we accept late arrivals.Thank you also, that following your phone call, the situation was resolved in 5 minutes!

8/10 Good

John

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Nicola on 11 May 2023
Thank you for your positive feedback.Please also inform your host that you are accompanied by an old dog.We bring your attention that if your dog does his "needs" in the hotel, it would be courteous to pick them up to prevent other customers from stepping on them!!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Nicola on 27 Apr 2023
Merci pour votre retour positif!

10/10 Excellent

Frieda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff.
Stayed 1 night in Apr 2023
Response from Nicola on 26 Apr 2023
Thank you for your very positive feedback !

10/10 Excellent

Rejean

Stayed 2 nights in Feb 2023
Response from Nicola on 26 Feb 2023
Merci pour votre témoignage très positif !

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice welcome. Plenty of parking. Room is nice and cozy.
Stayed 1 night in Feb 2023
Response from Nicola on 25 Feb 2023
Merci pour votre gentil et positif témoignage !

8/10 Good

Sophien

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The owner (at least I assume he’s the owner..??) is an absolute sweetheart he’s so friendly and helpful and definitely made my experience there better :))
Stayed 1 night in Feb 2023
Response from Nicola on 19 Feb 2023
Merci pour votre commentaire positif.Merci de souligner le fait que nous essayons de vous donner le maximum de conseils pour que votre séjour soit le plus positif possible.

8/10 Good

Jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement était très bien
Stayed 1 night in Feb 2023
Response from Nicola on 19 Feb 2023
Merci pour votre gentil commentaire, c'est fort apprécié !

10/10 Excellent

Simon-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and attentive host. Highly recommend!
Response from Nicola on 17 Jan 2023
Merci pour votre commentaire positif et votre soutien.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Nicola on 7 Jan 2023
Merci pour votre t.moignage positif !

10/10 Excellent

Cornelis, Coleman

Travelled with pets
We enjoyed a great night’s sleep in a very cosy atmosphere with clean rooms! Nikola is an attentive host and gave great tips to visit Quebec City.
Stayed 1 night in Dec 2022
Response from Nicola on 14 Dec 2022
Thank you for your very positive feedback !

8/10 Good

REBECCA, GREYBULL

Liked: Cleanliness, property conditions & facilities
It is a cute little place and the basement suite was very comfortable, and clean. It was difficult to connect with owners as I didn't have internet to receive phone texts. I called and they directed me to my room with key in door. No other information. I found another room with the password for the internet on the door. I left at 8 a.m. without any contact. Good sleep, plenty of hot water in the shower. Don't know about spa/pool/room service. The parking was on a side street requiring moving prior to 0900 but was safe and walking distance. Good stay.
Stayed 1 night in Oct 2022
Response from Nicola on 21 Oct 2022
Thank you for your positive testimonial.Thank you for emphasizing that we do our best to give you as much advice as possible to enhance your stay.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Sep 2022
Response from Nicola on 30 Sept 2022
Merci pour votre témoignage positif.

2/10 Terrible

Richard

Stayed 1 night in Sep 2022
Response from Nicola on 30 Sept 2022
Thank you for your comment.It is important for us to know what did not satisfy you during your stay because it is important for us to make corrections or modifications!

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was amazing, the facilities were clean, it is well placed to explore the city and there are a variety of restaurants nearby. The facility was very tired and needs a lot of work both outside and in. There are only two parking places for 9 rooms. There is no food provided onsite anymore. The towels and bedding are worn, frayed and bleach stained. The air conditioner was very noisy and could not be adjusted. The bathroom sink was extremely slow to drain. The facility smelled musty. We live in a 150 year old home that is in a lot better shape than this auberge. It was not as advertised on the Expedia site.
Stayed 1 night in Sep 2022
Response from Nicola on 30 Sept 2022
Thank you for your testimonial.Thank you for pointing out that we are working hard to welcome you and make your stay as positive as possible.

8/10 Good

Solange

Stayed 1 night in Aug 2022

4/10 Poor

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet family environment Parking is not very convenient
Stayed 1 night in Aug 2022
Response from Nicola on 8 Aug 2022
Hello, thank you for your feedback. Please note that we have many parking spaces which are indicated on your welcome sheet! Have a nice day ! Nicola

8/10 Good

IONA

Liked: Staff & service, amenities
We stayed here for 4 nights, it is approximately a 7 min drive into the old city of Quebec, convenient, parking is $18 for 24 hours in most lots. We had a very large room in the basement, sleeps 5. It was quite damp. The beds were comfortable, plenty of storage space, large bathroom however a bath mat is recommended, it was very challenging for all of us to avoid falling. Tea kettle was left in room with glasses, we could not work the TV. There is a very nice eating room with microwave/fridge if you have brought your own food.
Stayed 2 nights in Jul 2022
Response from Nicola on 8 Aug 2022
Hello, thank you for your positive feedback. Thank you for your comments, I will do what is necessary to correct them and improve. Have a nice day ! Nicola

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful home full of old world charm. The family studio room was unique and full of character. We loved the roof top terrace and mini kitchen area for making/eating breakfast. The host was so kind and helpful, had a cot set up without us asking, to accommodate our third child. We walked down to the old city in 30 minutes and there’s a beautiful park with a pool just a 5 minute walk away.
Stayed 2 nights in Jul 2022
Response from Nicola on 21 July 2022
Thank you for your very positive feedback about our Auberge and our room "Studio K".

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Old building, needs TLC
Stayed 1 night in Jun 2022
Response from Nicola on 15 June 2022
Thank you for your positive feedback!

8/10 Good

bei

Travelled with family
Liked: Cleanliness, staff & service
Nice building, clean bedding. Friendly Nicholas,but lights and something need to repair. Suits K is in the basement, it's not my plan.Read carefully if you want a suitroom.
Stayed 2 nights in May 2022
Response from nicola on 12 June 2022
Thank you for your positive feedback !

10/10 Excellent

Rob

Stayed 3 nights in Apr 2022
Response from Nicola on 26 Apr 2022
Hello, Thank you for your positive feedback !

10/10 Excellent

jacinthe

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast joyce
The room was clean The window was open to put the clim but the end was not cover by plexus glass musquitos where coming in Only 2 pillow Otherwise nice place Amazing breakfast 😀 so ooo good
Breakfast mmmmmm
Stayed 1 night in Aug 2021
Response from Nicola on 20 Aug 2021
Thank you for your positive feedback !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ot was ok! Last minute booking
Stayed 2 nights in Aug 2021
Response from Nicola on 17 Aug 2021
Hello, Thank you for your positive feedback ! Nicola

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Nicola on 9 Sept 2020
Merci pour votre soutien. Bonne journée ! Nicola Perini

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner/manager was very friendly and helpful. We enjoyed talking to him and he provided good information on the surrounding areas. There was a cafe attached to the property which had good food and very friendly staff. The only downside was that the bed was pretty hard. Both of us struggled sleeping with such a firm mattress. The room was small, very basic, but we had a good stay.
Stayed 1 night in Nov 2019
Response from Nicola on 17 Nov 2019
Thank you for your positive comment. Thank you for highlighting the work we do daily with our customers to offer them sound and original advice to discover our city. Thank you also for highlighting the quality and the beautiful atmosphere of our Bistro.

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay in quebec city
Was what you could expect for the price...room clean, good staff good location....nothing fancy
Stayed 3 nights in Jul 2019
Response from Nicola on 16 July 2019
Thank you for your positice feedback !

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Nicola on 21 June 2019
Bonjour, Merci pour votre soutien et votre belle notation. Au plaisir de vous revoir !

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't see much of this property considering THEY WROTE DOWN THE WRONG DATES OF MY CHECK IN AND SENT ME TO STAY ELSEWHERE.
Stayed 2 nights in Feb 2019
Response from Nicola Perini on 8 Feb 2019
Yes, it's true ! We made a mistake. As we explained and wrote to this client, we had a serious computer problem and lost a large number of reservations on our reservation board. We became "blind"! Unfortunately, when she arrived, we found that this client was overbooking. It is very rare and we could not anticipate it considering our problem. What have we done to resolve this situation? 1) We immediately contacted a partner hotel, of the same category as us, to book a room for their stay. It is obvious that we have taken care of this rental. 2) The client did not pay a fee for the stay she had to spend with us (that's normal!). 3) We offered this client a 2-night complimentary stay with breakfast and massage for a future stay. Therefore, yes, it can always happen a problem not planned but our job is to find a solution! We are sorry for this mishap but we did our best to remedy it as soon as possible! I understand that this comment is based on emotion but it is also important to explain that we have made every effort to find a positive solution. Oui, c'est vrai ! Nous avons commis une erreur. Comme nous l'avons expliqué et écrit à cette cliente, nous avons subit un grave problème informatique et nous avons perdu un cerrtain nombre de réservation sur notre tableau de réservation. Nous sommes devenus "aveugles"! Malheureusement, lors de son arrivée, nous avons constaté que cette cliente était en overbooking. C'est très rare et nous ne pouvions pas l'anticiper vu notre problème. Qu'avons nous fait pour régler cette situation ? 1) Nous avons immédiatement contacté un hôtel partenaire, de même catégorie que nous, pour y réserver une chambre pour leur séjour. Il est évident que nous avons pris en charge cette location. 2) La cliente n'a payé aucun frais concernant le séjour qu'elle devait passer chez nous ( c'est normal ! ). 3) Nous avons offert à cette

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay in Quebec
We absolutely loved this hotel! The staff were very friendly and helpful with any questions we had. Unfortunately our French is not great but all staff were very good at communicating to us in English. They helped us get situated to Quebec City and provided us a map of attractions to check out. They were able to provide us with great advice and experiences during our stay in Quebec. The hotel was very clean and tidy and had a lot of charm which made you feel welcome the moment you entered. Our room was perfect! We were on the third floor and had access to the balcony which was beautiful. Our room was very clean and tidy, as was the bathroom within our room. We ate at the restaurant one morning while staying at the hotel. The food was great, staff were so pleasant and the experience overall was exceptional. We can’t wait to return in the future! I would definitely recommend this place if you are looking for a place to stay while in Quebec City!
Stayed 2 nights in May 2018
Response from Nicola on 14 June 2018
Thank you for your positive comment !

4/10 Poor

Harl

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Nicola on 5 Dec 2017
Thank you for your coment.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No staff for check in and out. Toilet broken. We arrived 7:15pm, no staff check in, we left 7am also no staff.
Stayed 1 night in Aug 2017
Response from nicola on 2 Sept 2017
Hello, Thank you for your comment. We are a small boutique hotel (8 rooms) in a centennial house. We attach great importance to the reception of our guests and that is why we impose accurate check in and check out times on our booking sites. Outside these hours, we prepare a virtual greeting card which gives you all the necessary information for your stay. I understand that for passing visitors who stay only a few hours with us, our hotel does not meet all their expectations. We will do our best to improve our service at the opening hours. Have a nice day ! Nicola

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Nicola on 2 Sept 2017
Merci pour votre soutien très positif ! Nous travaillons fort pour que votre séjour soit le plus positif possible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall loved the Auberge. Didn't like the fact that has only 1 washroom and no breakfast included. But amazing place.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a very nice place. Staff is so friendly. Location is good.
Stayed 3 nights in May 2017

10/10 Excellent

Diane, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Stay
Lovely experience overall. With a car, it's quite convenient to the Old Town, 5 minutes. Our hosts were friendly and helpful. The restaurant was quite nice, casual and friendly atmosphere. The mattresses were excellent, firm as we like them. We will come again!

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful 1890s house. Comfortable
The staff here is A+. Shared bath was a disappointment at first impression, but was not a problem. We all felt so comfortable here. The cafe is small, the food is excellent and the cost reasonable. The service was also A+. The front porch was the place to sit and relax. Nice, quiet urban neighborhood.
Response from General Manager on 18 Nov 2016
Thank you for your positive post !