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"Check in was efficient and all staff couldn’t have done more to help, all very attentive. The spa was lovely, would go back just for the spa alone. Had lunch and dinner at the onsite restaurant and both times the food and service was excellent. Room was basic and clean but what more do you need at this price point. Overall will 100% go back "

"We have stayed here 4 or 5 times and each time the standards have dropped. Cleanliness is an issue. Rooms are dusty and the Rom we were allocated had a dirty glass left on a shelf. We reported it and the room was upgraded. Attention to detail is needed, the showers are grimy and full of limescale around the shower doors. This used to be a great place to stay but I would think twice about going back unless things change. This feedback is written in order off it to be constructive and in the hope they will act."

"A bit tired due to old building, room we had was due refresh. Breakfast was excellent. Customer service excellent, parking good"

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"Clean room, great shower and super comfy bed. Great amenities. Hotel clean and great location with parking. Well equipped gym and pool area. Buffet breakfast was great. Friendly and helpful staff"

"5x the original price they charged me due to Cheltenham. Very poor all round. If I paid the original price it wouldn’t have been as bad. Hum out of order, lots of work being done. Just a very disappointing stay. They price they charged was disgraceful "

"Excellent location near Cathedral. Short walk from station"

"Very smelly. I know it accepts dogs but it just stunk of wet dog everywhere. They had to put plug ins along the corridors because they had so many complaints. So noisy aswell. Hardly any staff about. I didnt have enough bedding in my room either "

"Parking was tight, room was great, wood stay again. "