A free breakfast buffet, a golf course and a casino are just a few of the amenities provided at Moon Palace The Grand - Punta Cana - All Inclusive. This hotel is a great place to bask in the sun with a private beach, beach cabanas and 2 beach bars. Treat yourself to aromatherapy, a manicure/pedicure or a facial at O Spa, the on-site spa. At the 19 on-site restaurants, enjoy breakfast, lunch, dinner and American cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as free water park access and 6 poolside bars.
Located in Punta Cana, Moon Palace The Grand - Punta Cana - All Inclusive is on a private beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out, and don't miss Sirenis Aquagames Water Park if you're travelling with kids. Visit our Punta Cana travel guide
Boulevard Turístico del Este, Punta Cana, La Altagracia, 23000
What's nearby
Cana Bay Golf Club
13 min drive - 3.6 km
Punta Blanca Golf Course
18 min drive - 7.7 km
Iberostar Golf Course
18 min drive - 10.1 km
Splash Water Park
19 min drive - 10.0 km
Cocotal Golf and Country Club
20 min drive - 14.2 km
Getting around
Punta Cana (PUJ-Punta Cana Intl.)
47 min drive
Restaurants
La Altagracia
14 min drive
Tarantela
13 min drive
Selections Buffet
11 min drive
Zen Restaurant
9 min drive
Marketplace Buffet
10 min drive
About this property
Moon Palace The Grand - Punta Cana - All Inclusive
Luxury all-inclusive hotel by the ocean
You can look forward to a free breakfast buffet, a golf course and a casino at Moon Palace The Grand - Punta Cana - All Inclusive. With a private beach, beach cabanas and 2 beach bars, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a manicure/pedicure or a facial at O Spa, the on-site spa. At the 19 on-site restaurants, enjoy breakfast, lunch, dinner and American cuisine. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with free water park access and 6 poolside bars.
Other perks at this hotel include:
9 outdoor pools and a children's pool, along with a lazy river, a waterslide and cabanas
Free self-parking
Beach umbrellas, a 24-hour front desk and beach towels
Tour/ticket information, wedding services and luggage storage
Room features
All 1662 rooms feature comforts, such as private outdoor hot tubs and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
Children's slippers and children's books
Hypo-allergenic bedding and down duvets
Showers, children's dressing gowns and free toiletries
Coffee/tea makers, daily housekeeping and desks
All-inclusive details
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Land activities
Fitness facilities
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Free buffet breakfast available daily 6:00 AM to 11:00 AM
19 restaurants
2 beach bars
2 coffee shops/cafes
6 poolside bars
8 bars/lounges
Couples/private dining
Snack bar/deli
Restaurants on site
Carvao
Casa Macao
Habibi
JC Prime Room 84
Nikos by Athinagoras
Things to do
18-hole golf course
9 outdoor pools
Casino
Children's pool
Free children's club
Free water park
Full-service spa
Golf carts
Golf clubhouse
Golf driving range
Hot tub
Lazy river
Playground
Pro golf shop
Sauna
Shopping
Steam room
TV in common areas
Waterslide
Family friendly
9 outdoor pools
Children's books
Children's games
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
Laundry facilities
Lazy river
Lifeguards on site
Playground
Snack bar/deli
Soundproofed rooms
Waterslide
Conveniences
24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Lockers
Luggage storage
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services
Business services
Conference centre
Meeting rooms
Outdoors
Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
On a private beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Full-service spa
50 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Front entrance ramp
Lift (80 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible spa
More
3 buildings
Ballroom
Built in 2026
Lifeguards
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Bathroom
Children's robes
Children's slippers
Dressing gowns
Free toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
50-inch smart TV
Food and drink
Champagne service
Coffee/tea maker
Free bottled water
Free stocked minibar
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Renovations and closures
The following facilities or services will be unavailable from June 15 2026 to December 31 2026 (dates subject to change):
Casino/Gaming facilities
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 852647364
We should mention
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
Frequently asked questions
Does Moon Palace The Grand - Punta Cana - All Inclusive have a pool?
Yes, this property has 9 outdoor pools and a children's pool. Pool access is from 8:00 AM to 7:00 PM.
How much does it cost to stay at Moon Palace The Grand - Punta Cana - All Inclusive?
As of 4 Aug 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand - Punta Cana - All Inclusive on 30 Aug 2026 start from AU$974, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Moon Palace The Grand - Punta Cana - All Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Moon Palace The Grand - Punta Cana - All Inclusive?
Self-parking is free at this property.
What time is check-in at Moon Palace The Grand - Punta Cana - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Moon Palace The Grand - Punta Cana - All Inclusive?
Checkout is at noon.
Are there all-inclusive benefits at Moon Palace The Grand - Punta Cana - All Inclusive?
Yes, the property is all-inclusive.
Where is Moon Palace The Grand - Punta Cana - All Inclusive located?
This Punta Cana hotel is on the beach, 2.3 mi (3.7 km) from Cana Bay Golf Club, and within 6 mi (10 km) of Macao Beach and Arena Gorda Beach. Iberostar Golf Course and Punta Blanca Golf Course are also within 6 miles (10 km).
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Reviews
Moon Palace The Grand - Punta Cana - All Inclusive Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I loved this hotel and will definitely return once the resort is fully open.
The resort is beautiful, modern, and very convenient. One of my favorite things was that the restaurants and entertainment areas are air-conditioned, which makes a huge difference compared to many other resorts. I also loved that there are plenty of bars throughout the property, so you never have to wait long for a drink. The golf carts that shuttle guests to the beach were another great convenience.
As for the downsides, we called room service twice to request coffee pod refills, but they never arrived. We also had an issue with our concierge, Ruben. He told us he had booked one of the restaurants for a birthday celebration, but when we arrived, we discovered that no reservation had been made. Thankfully, the restaurant manager stepped in, resolved the situation, and made up for the inconvenience, which we truly appreciated.
Overall, it’s a beautiful resort with plenty of activities and amenities. Once all of the facilities are fully open, I think the experience will be even better. Despite the few issues we encountered, we had a wonderful stay and look forward to coming back.
Yeniset
Stayed 4 nights in Jul 2026
Verified review
6/10 Okay
Michael
19 July 2026
Liked: Cleanliness
Deluxe golf course view rooms were big with a hot tub on the balcony. Nice bathroom which needs some towel racks. There are only 2 pegs to hang towels. Restaurant food was spotty, some great, some average. Some had great service-Agra, Cantina, Momo, and others were very slow. Getting reservations for a large group was difficult. Language was a barrier throughout the resort. No one was sure about what was open and what wasn’t. Even at the customer relations desk. If you showed them something in the app, they had no clue it even existed. They made reservations for us at restaurants that were closed that day. It seemed like no one knew anything. Pools that were open were lovely the beach was a walk but nice-although waves were red flag. It was great to have chairs and towels available everywhere with no problem getting them.The water slides and wave rider were great. It was fabulous to have the arcade available at no charge. Otherwise the kids would have nothing to do in the evening. Pools close at 6:00. More entertainment for kids and teens is needed. I hope they never start charging for the arcade or wave rider. It makes a huge difference to have it available at no charge.
There was so much construction that we weren’t prepared for. So many things weren’t open yet. We should have been made aware of this when we booked. You could hear hammering at 11pm. This resort will be fabulous when everything is open-unless it is too crowded and there are charges for amenities.
This will eventually become a very nice hotel. Given our attendance 10 days after its opening, about 60% of the hotel was completed. As a result, we weren’t able to enjoy everything that is listed. However the great thing is they offered us a complimentary return visit for the same number of people and number of days!
The Pros:
They have the best fitness center I’ve ever seen at a resort. It has a spin room, boxing room, polytechnics room, stair masters, treadmills all looking out at the beautiful golf course. There are plenty of seating areas throughout the resort. The bowling center (about 13-14 lanes) and sports bar was nice, especially during NBA finals. The best restaurant to book was the Mediterranean restaurant. Food was very nicely seasoned and great portion size. The hotel is very spacious and you never feel like it’s tons of people.
The Cons:
Ocean view is NOT what you think. DR has some type of restriction where this resort had to be so far away from the ocean. So it really is like viewing the ocean from a distance past a forest. We purchase ocean view but it was nothing but construction and forestry. The pool closed very early like at 6pm. The food wasn’t the best at the restaurants we booked (Italian, Mexican). They ran out of some of the items listed and it wasn’t seasoned well. The spa was ok. Our therapist did a lot of rubbing rather than massaging. For the price, it wasn’t worth it to me or my husband (a couples massage was almost $700).
The staff was super nice and welcoming. The hotel is super clean and everything is super convenient to find. The only issue is that they are still under construction in many different areas of the hotel and you see a lot of the workers around. Also many of the restaurants haven't opened yet and the ones opened are really hard to get reservations. Overall are really recommend it and can't wait to go back once they are done with everything. Food was great, entertainment was great. Drinks are great! Our favorite spot was Nativo cafe!!
Construction is going on there! Do not waste your time and money!
Silva
Stayed 5 nights in Jun 2026
Verified review
6/10 Okay
Kimberly
14 July 2026
Liked: Cleanliness
Disliked: Amenities
It’s not finished and there is a ton of construction going on. It’s not organized and employees do not understand a lot of questions. Resort credits are a joke. The pools are great and the water sides are great. Ice cream is also good. The arcade is good because all the games are free. I suspect that could change. It should be wonderful in the future but right now it’s not completely finished and a lot of stuff is not open or complete. We loved the pools that were open.
Kimberly
Stayed 6 nights in Jul 2026
Verified review
2/10 Terrible
Jose
20 July 2026
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our experience at Moon Palace The Grand Punta Cana was very disappointing, especially since we were traveling to celebrate our anniversary. We paid for an ocean-view room, but upon arrival, we were assigned a room facing a construction zone. We requested a change immediately, but they were unwilling to resolve the issue. The next day, they kept us waiting all day with promises that they would move us—giving us a different time each time—until they finally did.
Unfortunately, the problems didn't end there. In the new room, the pillows had a very unpleasant odor. We called to have them replaced, but no one ever came. We also waited practically a whole day just to have a simple bottle of water delivered.
As for the food, it was one of the biggest disappointments. The restaurants were always packed, and getting a table was very difficult. We found the Greek restaurant to be very poor; the French restaurant also left much to be desired, and the sushi at the Japanese restaurant was of very low quality. For a hotel of this caliber and at the price we paid, we expected a much better dining experience.
The staff, in general, were friendly and tried to take good care of us, but the hotel gives the impression that it isn't quite ready to receive guests yet. Many areas are still under construction, with constant noise from hammers, machinery, and workers during the day, which disrupts rest and the overall experience. Furthermore, neither the casino nor the nightclub is open.
Jose
Stayed 3 nights in Jul 2026
Verified review
10/10 Excellent
Angela
3 Aug 2026
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El hotel es muy grande y bonito, pero está en construcción y para mí fue muy desagradable porque hay muchos roídos y no se podía descansar, además al vender el hotel ofrece muchas cosas que todavía no está disponible,
Me vendieron el hotel como terminado y le falata más de la mitad por hacer
Yeins
Stayed 6 nights in Jul 2026
Verified review
6/10 Okay
Rolando
24 July 2026
Disliked: Cleanliness
La habitacion terrible, toco solicitar cambio y me la entregadron a las 4:30 de la tarde.
Rolando
Stayed 1 night in Jul 2026
Verified review
6/10 Okay
Alonso
3 July 2026
Liked: Staff & service
Disliked: Property conditions & facilities
Personal atento en algunos lugares otros no tanto
Problemas con check out con atrasos de hasta 30 min
Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito
Actualmente probablemente por inauguración hay mucho manejo de información cruzada
Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía
Las bebidas gaseosas no tienen máquina expendedora todo es de botella entonces muchas veces te toca tomar ya sin gas la bebida
Mucho potencial pero aún en pañales
Alonso
Stayed 5 nights in Jun 2026
Verified review
6/10 Okay
David
16 June 2026
Liked: Cleanliness, staff & service, amenities
Was problem wire ac
Was insects on bad
And cockroaches in room
Overall the hotel is great