Absolutely belive the bad reviews. We checked in at 4:00 pm, 1 hr after check in starts, and we where not able to book any of the a la carte restaurants because staff doing this services are available until 4:00 pm. If you booked this supposed "resort" because of the beautiful pictures provided in the site, you're in for a rude awakening. To get to all the rooms you have to ride a golf cart wait around 10 to 15 mins because is not like the have many, is two carts and one is for the reagulars and the other is for the "premium" guests, and walking in the scorching sun for 15 to 20mins to your room is not duable for me. At night this walk is more duable. When we got there we went to the pool where towels were not longer being given and the pool bar and staff was ready to closed for the day. Like what? So we could not anything the first day other than go to the buffet and sit around the lobby/reception area that is the only recreational/entertainment place for the regulars. Most of the pictures that you see on site, like the bar with ocean views and other areas photograh in that building is for "premium" guests only. So is absolutely very limiting what you could do and where you could be. Listen I am not against separate amenities for different price points but I was not informed or given the option to upgrade to this amenities. They enter my room 3 times during my stay after 1 knock, I was not even able to put my robe on. No privacy at all, which I find rude and offensive. SKIP.