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Reviews of Jewel Palm Beach

4 out of 5
Jewel Palm Beach
Cabeza De Toro, Punta Cana, La Altagracia

Reviews

8.6

Excellent

Rating 10 - Excellent. 670 out of 1133 reviews" "
Rating 8 - Good. 253 out of 1133 reviews" "
Rating 6 - Okay. 116 out of 1133 reviews" "
Rating 4 - Poor. 52 out of 1133 reviews" "
Rating 2 - Terrible. 42 out of 1133 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Murali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is just outside and very friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Nicholas, Fort Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

6/10 Okay

Kurt

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property has the potential to be beautiful. The peddling was a big turn off. They are intrusive and pushy and they are all day everyday up and down the beach. They gather in groups and stand in front of the beach where the lounge chairs are laid out. So instead of enjoying the beach, you are watching and listening to them. There are a few who plug their phones into the tree outlets and do not turn the ringer off. They leave the phone while they work so you are listening to a phone ring non stop for hours while they walk the beach trying to sell you things. It would have been more enjoyable had they just set a spot at both ends of the beach for you to go to them if you wished to buy anything. The beach felt safe at all times including in the evening. The staff did a good job of this. The food was good. There was a variety, you will not go hungry. The service was mostly just okay. There is definitely an attitude of displeasure and sarcasm for the guests amongst the younger servers especially men in their mid twenties to mid thirties. We tipped good every single time and the service did not get any better. The older servers were pleasant, kind and hardworking. The first day of room service, my purse/bag had been searched through. There was nothing of value in the bag and nothing was taken but it was definitely searched through. Overall,the property has potential to be great. The workers cleaning the seaweed did an amazing job keeping it clean. Tip these guys!
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort.
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs an update
Stayed 5 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really good all-included resort.
Stayed 5 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

DAIRO M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, would stay there again definitely.
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Francisco, WOLFFORTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the concierge, the bell attendants, housekeeping was excellent. Our favorite part was that it was all-inclusive. They had several restaurants with different themes and the guests can go to any one of them or all of them for dinner. There was also a snack bar on the beach with burgers and hot dogs in case guests get hungry after a nice swim in the ocean. Plenty of entertainment options and just overall a great experience. Highly recommend.
Stayed 5 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

6/10 Okay

Lourdes

Travelled with family and small children
Liked: Staff & service
The food was not that great. I suggest peepholes with a cover not ones without. I suggest shower curtains for the shower and better shower doors so the water does not leak out. Since they do not have a water section for children I suggest for children activitie, not much for children to do. On the positive side the staff are amazing. Paulino’s chicken by the beach is outstanding could not wait for lunch time. Eury was fun to talk to and doing water aerobics with him was entertaining. My husband love willie the bartender his drinks are on point. A lot of the female staff are great too unfortunately I did not get there names. Overall I give the a fair rating. Like the saying goes you get what you pay for!
Stayed 5 nights in May 2024

2/10 Terrible

Maria, Altamonte Springs

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First of all I paid for VIP, I did not receive any different treatment than anyone else. The stay for me was horrible roaches in the restroom being on the v. IP area on beach waiting over an hour and a 1/2 just to get a glass of water roaches in the bathrooms. Air conditioner, not working refrigerator not working. I will never return
Stayed 5 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

6/10 Okay

Lee Roy, Johnson City

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurants were good , buffet was just ok.we had no air in room or most restaurants for 10 nights . And they did not try to fix it.
Stayed 10 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Many of the toilets in building 6 were slow to flush, and struggled to handle a little toilet tissue.
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Everybody is so welcoming and kind! I would definitely go back tho this property because of them! The staff made our time really enjoyable and the hotel overall was really good! Recommending it to all my friends!
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the calm beach, no waves at all, great food options
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

8/10 Good

Rasim

Liked: Cleanliness, staff & service, property conditions & facilities
Just if there was a little bit more choice of food
Stayed 6 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We enjoyed the many dining options. Staff was very friendly and the property very well maintained.
Stayed 4 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. We’d go back
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Marilena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, wonderful staff, nice beach, good food.
Stayed 2 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

8/10 Good

steven r

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place. Food in the restaurants was above average for an all inclusive. Buffet was just average. Staff were all friendly and accommodating. Well kept grounds and clean. Restaurants were not really air conditioned. I never left dinner without sweaty clothes. Need to work on ac. Hard to enjoy meals when it is hot. Pool bars do not have good liquor. Only low shelf local stuff. Rooms are comfortable but not suites. Hard to keep cool .. Not enough shade at main pool. Need more umbrellas. They show a teen club , which should be advertised as a sports center. It has tennis , archery, basketball, billiards , batting cage, games. We went there every day and never anyone else there. They make it hard to get to but it could be easily changed to be more accessible. Overall a good place. Not a party place but entertainment nightly that was enjoyable
Stayed 6 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Jennifer

Stayed 4 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a great stay. The staff made it memorable. Look forward to coming back
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

RAJARAM

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice,
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Jewel Palm Beach. The food was delicious and the drinks were even better. The staff were friendly and helpful.
Stayed 4 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

8/10 Good

Wanis

Liked: Cleanliness, amenities
Loved it
Stayed 2 nights in Apr 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

8/10 Good

Ariel, Lansdale

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jewel is a nice all-inclusive resort with activities around the clock. The staff is very nice and friendly. The food, although not traditional Dominican food is good. Tried to find a traditional Dominican place outside of the resort but the area away from the beach doesn’t look safe. As long as you stay close to the beach you should be fine. Annoying salesmen flood the beach’s but Jewel’s security keeps them away from the guests sitting in the beach chairs. Once you hit the sand it’s open game and they will annoy you. The room was nice but the ceiling fan was stuck on high with a broken switch so it couldn’t be turned off. We enjoyed our stay and no major complaints at all.
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a long weekend and have discussed going back in a few months. The grounds were beautifully kept, pools were clean, we had some delicious meals at the restaurants, enjoyed the beach view even though there was seaweed, staff was top notch. Could the rooms be updated, sure but they were clean and comfortable.
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

10/10 Excellent

Cong, Mill Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

2/10 Terrible

Belkis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in May 2024
Response from Angel Castro Social Media Manager on 14 May 2024
We would like to express our sincere gratitude for reaching out to Jewel Palm Beach. We greatly appreciate your kind comments and are delighted to hear that your experience with us has been wonderful. Your satisfaction is our utmost priority, and it brings us joy to know that everything has met your expectations.We genuinely look forward to welcoming you back to our home in the near future. We are committed to continually improving and exceeding your expectations, ensuring that each visit is even more memorable than the last. Our team is here to ensure that every moment with us is unforgettable and filled with special experiences.Thank you once again for choosing Jewel Palm Beach as your preferred destination! We are excited to create more unforgettable memories together in the future.

8/10 Good

Brittnay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people were very nice! The VIP benefit for the spa was the best. We were eligible for late check out up to two hours as VIP but the place could only give us 30 minutes because of availability. There were multiple rain storms while we were there so it was hard to find out about any scheduled activity changes. Pool and ocean were great. People will come up to you a bunch on the beach to sell you things. Food was hit or miss. The mexican place was great, hibaci was fun and tasted good, but the grill and Italian restaurants were not. The buffet was pretty good and the staff were fast cooking your "made to order" dishes. Overall, if you're looking for chill and quiet, this is it.
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

6/10 Okay

Yahnique

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service staff in restaurants and at the bar treated some different from others on what appeared to be skin color or race unfortunately. Housekeeping and service staff around the pool were excellent! We had to moved from our rooms because the AC units did not work and the rooms smelled of mold. Property needs some TLC.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Ralph

Liked: Staff & service, property conditions & facilities
This is a great property. 6 restaurants and easy to get around. 4 pools and plenty of ocean front with a beachshaxk restaurant with great burgers and fried chicken My wife and I will definitely be back
Stayed 8 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and kind. Great service!
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Madelyn Vander

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was insanely beautiful! Perfect size property, well kept and easy to get around. The people were so kind, the food was fabulous, the daily and nightly entertainment and activities were a blast, the beach was a dream. I honestly just kept thinking this place is the happiest place on Earth. The only opportunity for improvement would be a couple minor needed repairs in the hotel room. I will come back here as often as I can manage!
Stayed 8 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

6/10 Okay

Tony

Travelled with family
Liked: Staff & service
Food same menu every day Room needs update
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

joan carrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Telaxing, lots to do, staff very helpful and friendly.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Umer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is worth considering. Best value for your money.
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

6/10 Okay

Filomena

Travelled with family
Liked: Cleanliness, staff & service
Overall me and my family had a very nice time but there were a few things i did not like. When we arrived the reservation agent talked us into upgrading to a "family suite" which was not a family suite since it only had one bed. They had to put 2 twin beds in the living room. There was no dresser to put our clothes in. The tv's didn't work correctly. In the bathroom the shower door didn't close properly and they tried to patch the side walls of the shower and did a terrible job. They charged me $800 more for the suite and it definitely was not worth it. The food was average - the Italian restaurant was terrible. When my food arrived it was definitely not Italian food and it was cold. We just walked out. The buffet was ok but nothing spectacular. I stood at many other hotels in Punta Cana and the food was much better. The staff at the resort was absolutely wonderful. Daniela and Christian at the Buffet were lovely people and made my family feel special. They keep the resort spotless. Always cleaning and our maid for the room was a lovely woman. I'm sorry I didn't get her name. When I go to the same island a number of times I try different hotels, but I would not recommend this one. I should have just stayed in the room i originally chose because the $800 I spent extra was a waste of my money.
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful , great hospitality
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I thoroughly enjoyed our stay at Jewel Palm Beach! Firstly, the dining options were exceptional, with a variety of options to choose from. Despite the restaurants not accepting reservations, the longest wait we encountered was about 10 minutes. The beach area was nice, and the staff made every effort to clear seaweed along the beach daily. Plus, if you walk 5-10 minutes down the beach, you’ll find beautiful white sandy beaches. We also appreciated the resort's close proximity to Punta Cana airport (about 20-minutes). We booked a private transfer to the resort as there didn’t seem to be a shuttle to the resort from the airport. Given the resort’s small size, everything—pools, restaurants, and beach—was conveniently within walking distance. While we didn't explore the casino or disco, the daytime poolside activities were fun! We recommend upgrading to the club level; the club restaurant surpassed our expectations, and there is an exclusive pool and beach areas for club members. If there's an area for improvement, it would be the room accommodations. Although it appeared that renovations were underway during our visit, we stayed in a club tropical deluxe (king) room that, while nice, could benefit from a bathroom upgrade. While some rooms in our hallway experienced leaks during a rainstorm, fortunately, ours was not affected. Overall, we really enjoyed our stay and would definitely return!
Stayed 7 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

8/10 Good

Tommy

Travelled with family
Liked: Staff & service, amenities
Been here 2 times now. I love the food and service. I would come a 3rd time.
Stayed 1 night in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

4/10 Poor

Juneann

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 20 May 2024
Thank you for taking the time to share your thoughts with us. We truly appreciate your feedback and are delighted to hear about your experience. We eagerly anticipate the opportunity to welcome you back to our establishment, where we can continue to create memorable experiences together.

10/10 Excellent

Katty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Great for families !
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

4/10 Poor

Corinne

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is ok, small and a bit outdated. They don’t offer transportation to pick you up from airport. The rooms were basic but no door to separate the shower area from the rest of the room, there was a door to separate the toilet. The house keeping was poor and they would not always replace towels and bath gels etc. a few times we needed to request towel and stop them in the hall for supplies. They basically just made the beds, the room smelt of cigarette smoke when the AC ran. There are no elevator, which meant terrible seeing the buildings are only three levels. The drinks are about as cheap as the get when it comes to alcohol content, no wrist bands so be prepared to so ID. The gym had extremely old equipment, broken, rickety, and rusted!! The food was pretty bad the specialty restaurants were absolutely terrible with the exception of hibachi!! The buffet was not great, offered the same food pretty much everyday and no Dominican dishes. There used to be no night life entertainment. Mediocre nightly show or karaoke. The beach they allow vendors on property and they harass you all day long!!!! Good amount of seaweed!!! The beach chairs were basically all broken!!! some of the workers are rude and laughed in our faces!! At the buffet I seen many ladies walking around with cover ups but I was told I couldn’t go in with one also t was told I need to put a shirt over my half shirt/sport bra like top but another person with me went in at the same time wearing a strap
Stayed 6 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was wonderful; kept clean. All restaurants fabulous. Pools were thoughtfully designed. Water, soda and beer left in room refrigerators daily. When it rained hard the hallways flooded; we thought the floors should be mopped sooner. Warm water was hit and miss. Would have liked hair conditioner and makeup remover pads in rooms. Despite these few things will definitely be back.
Stayed 5 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.

10/10 Excellent

Devin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time travelling with our 1 year old, and we loved our stay. Big shout out to Luis the man at the front desk for exceptional customer service.
Stayed 4 nights in Apr 2024
Response from Angel Castro Social Media Manager on 6 May 2024
We sincerely appreciate you sharing your experience at Jewel Palm Beach. It brings us great joy to know that we have exceeded your expectations with our services. Your satisfaction is our greatest reward and motivates us to continuously improve. We eagerly look forward to welcoming you back again to create even more rewarding experiences at our hotel and to make unforgettable memories together.