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"We just returned home from a 16 night stay in northern India. We stayed at 9 different hotels and I will say this was our least favourite by far. The rooms weren’t very clean. They were pretty small. They were damp, all of our clothes felt damp from the room. The pool was freezing cold. Breakfast wasn’t bad though, and the staff there were much more helpful than the front desk. I wrote to the hotel twice before arriving to let them know we were celebrating my parents 50th wedding anniversary however this wasn’t once acknowledged. On check in there were about 6 members of staff behind the desk all seemingly trying to avoid making contact with us to do check in, this is such a difference to the usual welcome we’ve received during our stay in India. I’m really baffled how this hotel is rated so highly. "

"good"

"good"

"good"

"Do not stay here. It is one of the most expensive hotels in Ludhiana but absolutely not worth it. Drilling during massage. Hammering sounds whilst in room, party prep noise early morning. When checking in, given zero info on hotel. Tv had to call a man to get is working. In room telephone really bad, wifi stopped working every day. No umbrellas by pool( see photo) so almost impossible to sit out. Hole by tap, electrical socket in bathroom comes away from wall. This is a hotel in need of renovation. The staff are very nice but often clueless and just saying anything hoping you will believe them( hammering noise is the air con!!) ( wifi will be back on on 10 minutes). They took food bill off.. 2 bowls of dhall and some chappatis. I have never posted a bad review of a hotel before.. I will be contacting radisson head office"

"Clean room, very friendly staff, good WI-FI. Excellent breakfast with varieties. Sonal, The Manager was friendly and very helpful. Great location and atmosphere. Newer property as well. Definite stay here. Excellent bar service and food was great. "

"Terrible experience at Regenta. I called beforehand to confirm my check-in time and was told 12 PM. When I arrived, they suddenly said it was 2 PM. I also specifically asked if I needed to bring anything for check-in and was told no, but when I got there they demanded my passport and visa, which was never mentioned. The room itself was disgusting. It smelled bad, the AC wasn’t working, and the “white” bedsheet was dirty. The decorative cloth on the bed was extremely filthy and black. The room felt completely unhygienic and poorly maintained. I stayed for less than 30 minutes before leaving because it was that bad. I went to Orchid down the road instead, which was a much better hotel and experience. Regenta was a huge disappointment and I would absolutely not recommend staying here."

"Very nice Room, clean common area. Food was excellent. Staff was good, Arsheen Singh is very help full"

"Good"