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"Excellent staff but so so rooms. "

"Yes"

"all of the above "

"staff amazingly kind and courteous andvery helpful"

"Clean, comfortable, easy checking, nice people, great location "

"Macarena was very helpful, responsive, and nice. The hotel is clean and walking distance to restaurants, mini markets, the beach, and popular sightseeing areas. A warm breakfast is served every day. The spa amenities come at an additional cost, sadly the sauna was out of service during our stay and there was only one massage therapist, making availability limited. The room was comfortable, almost had a view of the volcano, and did not have a personal microwave or mini fridge. Overall, we were satisfied with our stay and would recommend it!"

"The rooms were spacious, clean, comfortable bed, powerful water pressure, with an amazing view of three volcanoes. Staff were all very friendly and helpful. Special thanks to Carolina. Breakfast buffet was also good. Pretty much the standard buffet across lodgings. Gym is better than average with more equipment choices. Would recommend as the place to stay in Puerto Varas. "

"Excellent location very good place with good restaurants very clean People are very pleasant attempted is next the place that we use to cross the lakes Highly recommend this place"

"Clean, great location, breakfast included with a lovely view of the lake"