Spa Hotels & Resorts in Puerto Plata from AU$147

"we were not impressed at all. We couldn’t get water, or a coffee when we wanted. Would call front desk & it would ring & ring only to be hung up on or lied to. Telling us someone coming to bring water or extra towels to room with no one showing up. When we ask for something at front desk it was always we will have to see. Paid for WiFi that never worked. If your a Lifestyle Member your treated fairly if not don’t bother wasting your money as trip will be more frustrating than pleasurable 🙄"

"A couple things: There are actually 2 resorts here, so make sure where you book your room. You WANT to be booked at Tropical beach, NOT Confresi beach. This wasnt clear when we booked, so we were shocked to see Confresi was our actual destination, because the photos in the listing shows rooms from Tropical. 1st Night: our Confresi room, 20412, was ROUGH! Black mold on the lamp between the 2 beds, and in the washroom there was har everywhere! We took videos and photos, even in the tub! Went to complain at 9pm, they said they would send someone to clean it. After an hour, no one came, so we went back, and were told to wait until just past 11pm before someone came, went with us to look, and then agreed that it was disgusting, and that we should get a new room, so he gave us one right there. On day 2, people called us for breakfast, offering to drive us to our buffet venue, which was followed by an offer for a couple hours tour, where they try and convince you to buy timeshares in their villas. So simply tell them you are not interested in the tour. They will hasle you for the first 3-4 days, everyday someone new, asking you if you have gone on the tour yet. Just tell them no, or tell them you already went, thank you... I highly recommend the Italian restaurant. The mexican Tex Mex was ok. The Buffet gets boring, so I would recommend the other available restaurants. Staff was only nice if you tipped them. "

"Spa was great i was all tense and Carolyne took all of it away "

"Great resort! Clean,friendly, good food! Been going many years and never a problem. They make you feel like family!"

"The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety. "

"good"

"Food is terrible no variety, "

"Terrible customer service, lack of communication, empathy, noticed the difference between customer with membership and without it, I also booked 2 double beds room a least nearby, and they placed us in different buildings. Never again! "

"Amazing "