Aerial view

Reviews of Lifestyle Crown Residence Suites - All Inclusive

3.5 out of 5
Lifestyle Crown Residence Suites - All Inclusive
Playa Cofresi #1, Puerto Plata, Puerto Plata

Reviews

7.6

Good

Rating 10 - Excellent. 325 out of 857 reviews" "
Rating 8 - Good. 237 out of 857 reviews" "
Rating 6 - Okay. 124 out of 857 reviews" "
Rating 4 - Poor. 65 out of 857 reviews" "
Rating 2 - Terrible. 106 out of 857 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Francia

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

2/10 Terrible

Dhariana

Travelled with family
Disliked: Amenities, property conditions & facilities
The place needs better food and better transportation It’s so inconvenient that you have to be standing in the sun waiting for a shuttle bus. They should run every 5 minutes. The food was horrible at buffet and restaurant. When you are in the room there is no way to obtain a bottle of water. Will not stay there again
Stayed 3 nights in Apr 2024
Response from Ecommerce on 30 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible facility. Needs maintenance asap.
Stayed 4 nights in Apr 2024
Response from Ecommerce on 30 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my seven-day stay at the Crown & Residence Suite, I appreciated the warm greetings from the staff who always said "hola" and "Como estas." The room was impeccably clean, and the maids made sure everything was perfect. Although the dining experience had some shortcomings, the overall ambience of the property was exactly what I needed for a relaxing vacation. The exceptional service provided by the staff made my stay even more enjoyable.
Stayed 7 nights in Apr 2024
Response from Ecommerce on 30 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Elias M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ecommerce on 30 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Bledar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was super nice and spacious the staff were very friendly, from bell hop to front desk, room service, food everything was exceptional. The only downside was the member service, to become a member $20 thousand dollars it doesn’t even happen in the USA. Also, no coffee /expresso bar/stand inside the hotel, where you can sit and enjoy a coffee. I would definitely recommend this property again. Really loved it. Five star
Stayed 6 nights in Apr 2024
Response from Ecommerce on 26 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Sonia

Liked: Cleanliness, amenities
So no one was going to tell me there’s peacocks living in the resort ? They were so beautiful and friendly. I had an amazing experience here, the people were kind. The shuttle was very convenient for commute. You can buy a SIM card at the pharmacy in the hotel for $15 usd. I wish they changed up the buffet menu every other day, tho there was a lot of options at the buffet, it becomes boring after like the 3rd day. Room was very modern with a beautiful bathroom. I was afraid it would be outdated as I read in the reviews but completely opposite. I will be coming back here again soon ❤️
Stayed 5 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think i should get some kind of credit.
Stayed 7 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

josephine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We arrived at 4 AM and didn’t get a room until 6AM. My reservation was coming up as canceled and I had to pay for a room for that night. Then had to go back at 9AM to verify if my reservation was working again and to get my money back for the room I had to pay. They blamed Expedia. The food was disgusting. I’ve been back home almost a week and I’m still very sick from their food which I barely ate. The drinks will also make you sick and taste like rubbing alcohol. The staff was kind but the people trying to sell you things from the cigar shop and spa were always lurking and watching you to sell things to you even after you say no thank you. There was no entertainment or music.
Stayed 3 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

DeShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Roy

first time in DR and staying here makes me want to go back ASAP!
Stayed 3 nights in Apr 2024
Response from Ecommerce on 16 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Angel, New York

Stayed 2 nights in Apr 2024
Response from Ecommerce on 6 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Glorimar

Stayed 2 nights in Mar 2024
Response from Ecommerce on 23 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ecommerce on 6 Apr 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Jannerys

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worse resort experience ever. Don’t go there do not recommend it. They treat people without the VIP really bad. Can’t even get an expresso there. Spend a little more money and go to a better normal place.
Stayed 5 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to numerous locations within the property for food, drinks, annd restrooms was great. The friendliness of the staff, I will always remember. One thing that i believe can be improved in the temperature of the meals at the buffets during breakfast, lunch, and dinner. I found the food to be borderline cold by the time i sat down. Other than that the resort was great.
Stayed 4 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Rassielle A

Travelled with family and small children
Liked: Staff & service
Extremely big, you have to shuttle everywhere, the shuttle system is really good very consistent. Food was amazing a lot of variety. Staff is really nice place is clean well kept the shows were amazing! The place is very kid friendly there’s always activities going on.
Stayed 3 nights in Mar 2024
Response from Ecommerce on 22 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

jannibel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ecommerce on 28 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Isary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ecommerce on 19 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Delaney Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I (2 college age girls) stayed here for 6 days/5 nights and had so much fun!! Place was very clean, staff were super friendly. The pools were super nice and had lots activities. The resort is huge so we walked a lot but they do have shuttles, although the walks weren’t more than 15ish minutes. We only ate at the buffets and they were great!! Pool bars were fun! Definitely not a party hot spot, so if you’re looking for that I wouldn’t recommend, but if you’re looking for a relaxing vacation I’d definitely recommend. There weren’t places to sit on the actual beach and a lot of the beach huts were for vacation members or VIP, but we still went down to the beach simply to swim. Great place, would definitely recommend!!
Stayed 5 nights in Mar 2024
Response from Ecommerce on 11 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy. Good beach. Good variet of fiid
Stayed 6 nights in Feb 2024
Response from Ecommerce on 7 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Evelyn, Bronx

Stayed 4 nights in Feb 2024
Response from Ecommerce on 5 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Domingo

Travelled with family
Cleanliness and profesionalism.
Stayed 1 night in Feb 2024
Response from Ecommerce on 5 Mar 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Tadeusz

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Ecommerce on 5 Mar 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Overall, had a nice time. Staff were excellent.
Stayed 2 nights in Feb 2024
Response from Ecommerce on 26 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

MARIA

Liked: Property conditions & facilities
Disliked: Amenities
Clean
Stayed 3 nights in Feb 2024
Response from Ecommerce on 26 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, amenities
Place is to old
Stayed 2 nights in Dec 2023
Response from Ecommerce on 5 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Julia Ann

Travelled with family
Liked: Cleanliness, staff & service
Resort was very large & required a shuttle bus to get around. Extreme amount of steps. No place to sit ON beach, just bed huts to lay on. Even though they say there are a lot of restaurants, pools & beaches you’re only allowed at a few of them. The absolute worst part is high pressure sales to buy a membership-ended up being downright rude to make them leave us alone! Staff are absolutely wonderful! Friendly and very helpful. Food is delicious and plentiful.
Stayed 9 nights in Jan 2024
Response from Ecommerce on 20 Jan 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

chad

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is amazing for an all inclusive. The resort is very large and you have to walk or take the shuttle bus around. The beach is ok. The beds by the sea are nice. If you want to eat anything other than buffets make your reservation when you arrive. The staff is great other than the ones trying to sell you time shares or houses. Also if you're not buying one you can't use all of the resort. The rooms were decent but they are remodeling them and should be better soon. All in all decent but not great.
Stayed 4 nights in Jan 2024
Response from Ecommerce on 17 Jan 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Jose

Stayed 2 nights in Jan 2024
Response from Ecommerce on 17 Jan 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews I had low expectations of the resort. The experience I had was quite the opposite. Food was great. Staff was great. Our room was comfortable and clean. Only downside for me was navigating the overall resort. It is a huge compound with a decent shuttle bus which did help. I would have preferred to walk had there been better directions throughout the compound.
Stayed 3 nights in Jan 2024
Response from Ecommerce on 16 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

LORISMEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Betzaida

Stayed 2 nights in Jan 2024
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

laura

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel staff and services overall are very deficient. The hotel had changed our reservation and gave us accomodation in another area of the resort that was way more noisy and common, compared to what we paid for that was more of a private and quiet experience. The experience was not good enough and the hotel staff did not know how to properly resolve the situation. I used to love this resort but after the last stay, I would NOT reccpommended to anybody.
Stayed 2 nights in Dec 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

ANTHONY, Jamaica

Disliked: Cleanliness, staff & service, property conditions & facilities
Just wasnt good this time
Stayed 2 nights in Dec 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ecommerce on 15 Feb 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ecommerce on 8 Feb 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Man sze

Response from Ecommerce on 5 Feb 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Becky

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Response from Ecommerce on 5 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Ling wai

Travelled with family
Response from Ecommerce on 5 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

XinMei

Travelled with partner
Response from Ecommerce on 5 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Man sze

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ecommerce on 5 Feb 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Moises

Stayed 2 nights in Nov 2023
Response from Ecommerce on 13 Jan 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is showing its age front office staff is less then helpful. We would not comeback we had two bookings the front desk would not let us check into our room unless we gave up the nicer room that was paid for and then would not refund
Stayed 1 night in Nov 2023
Response from Ecommerce on 1 Dec 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Yadaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Ecommerce on 1 Dec 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Apolinar

Travelled with family, Business traveller
The room has bedbugs in the mattresses
Stayed 2 nights in Nov 2023
Response from Ecommerce on 21 Nov 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

ruslan, moscow

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was given a tool on a building A when a full scale renovation in progress, next day changed to another one. Food has downgraded if compared with 3-5 years ago, low-cost drinks in bars.
Stayed 3 nights in Nov 2023
Response from Ecommerce on 10 Nov 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,