Providence Hotels, Phoenix

"There were issues with the locks on the doors you had to be alittle luck to get the green light to open the door. The spa jets dont work anymore overall the staff were friendly and helpful. So if you are looking for a clean place to stay it okay."

"Ran out of milk and took ages to fetch a refill. "

"Very clean and updated rooms. Very comfortable beds. "

"The room was clean but wasn’t advertised that I had to pay an extra $ for cleaning after I booked and paid. We weren’t allowed to use the pool etc that was advertised either."

"we were there for a wedding, not shopping"

"This hotel is way nicer than the one off of 50th st. My friend stayed there. This one is nice"

"Check-in: Was disappointed that we didn’t receive an upgrade or at least a king bed during our 6-night stay. The front desk claimed that they didn’t have a king for the whole duration of our stay. I had asked for a king bed 2.5 months ahead of our stay. Why we chose the hotel was because it honored VIP status. Disappointing start to our stay. Room: A good size. Beds were not comfortable. They were too soft and had some sunken areas in the mattresses. They stock Keurig regular, decaf and teas with cream and sugar. Odd they don’t have wine glasses or opener in the room. Not a lot of channel selection…mostly basic and they are not smart TVs. Wished they used black out curtains instead of shutters for the windows…doesn’t block out night. Smart to have front door away from hallway. Staff: Front desk seemed transactional and not warm. Housekeeping was great and friendly. Bell hop is courteous and helpful. Pool staff were nice. Gaming table staff are nice. Pools: The pools and hot tub were not clean…debris and bugs. The west pools are much nicer than the east pools. Fitness center: Nice size…has most everything you’d want. Has a nice view being located on the top floor. Parking: Valet is great…you can call down and your car will be there when you get down there. There’s also plenty of free self park. Food: We enjoyed the convenience of the cafe and their turkey wrap and pastries are solid. The cantina restaurant was ok. It was nice to have restaurants at the hotel. "

"Clean room and amble parking"

"Front desk clerk didn’t seem to know what she was doing when we checked in. Had to run credit card through 4 times. Bathroom floor wasn’t very clean. Surprised a linen cleaning fee was added to bill."