2 outdoor pools, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of The Cliffs at Princeville

3.5 out of 5
The Cliffs at Princeville
3811 Edward Road, Princeville, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 183 reviews" "
Rating 8 - Good. 51 out of 183 reviews" "
Rating 6 - Okay. 16 out of 183 reviews" "
Rating 4 - Poor. 6 out of 183 reviews" "
Rating 2 - Terrible. 5 out of 183 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
As i had a bad back, i had a downstairs unit. It was easy for me to move about. Loved the chicken's and birds on the grounds. Got help with me luggage. The pull-out couch in the living room was hard to sleep on. Very lumpy. In the folder you suppled for information You should have the phone # for the front desk on the first psge in the booklet. Hard to find. Had a great stay. Will come back again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay
Stayed 7 nights in Mar 2024

4/10 Poor

Julie, San Francisco

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Had flies in the condo that we couldn’t figure out why. Dead flies everywhere, lots of them! No in room coffee except one small bag for one person for one day. We paid way too much to not even get daily coffee.
Stayed 3 nights in Mar 2024

8/10 Good

Jaclyn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Annie

Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Positives: Grounds and condo are beautiful. Pool is original and well kept. Has its own nature path. Was immaculately clean upon check in. Great amenities with tennis courts etc. With free rental of equipment. Negatives: Did cost an extra 25 dollars to park and condo fees. Parking should be minimal fee. 10 dollars max. Based on location /isolation of units, there should not be a problem with visitors parking there.
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Barabara Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I /we enjoyed our stay at the Cliffs The rooms were large, beds firm comfortable and the units were easy accessable .. Parking was easy but the parking fee was a little high. The gym was a bit small and didnt have enough equiptment. Our overall stay was incredable . The staff was very friendly and helpful. I will definatley stay at this property in the future.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful North Kauai property and location. Very relaxing accommodations. Enjoyed watching whales in the ocean off the cliffs near our room.
Stayed 5 nights in Feb 2024

6/10 Okay

Edith

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Expedia app said we would get a free bottle of wine per stay, and food. The hotel reception had no idea what we were talking about, which was very disappointing to find out that it was not true. Our room was a garden view, but we only had a view of the tennis court fence. The room was big, clean and nice, but overall we were disappointed. There is only 2 hot tubs so it was crowded most of the time.
Stayed 1 night in Feb 2024

10/10 Excellent

allison

Travelled with partner
Liked: Cleanliness
Small gym … additional charge for parking. Otherwise. Excellent
Stayed 5 nights in Feb 2024

4/10 Poor

Patrick

Stayed 3 nights in Jan 2024

10/10 Excellent

Mavis

Travelled with partner
Liked: Cleanliness
Needed air conditioning
Stayed 1 night in Jan 2024

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, amenities
We booked a one night stay because we had to kill time before our red eye flight and wanted to shower before our flight.The unit was dirty, especially the bathrooms. I was glad we weren’t spending the night. The check in process was a complete joke. I had already paid through Expedia but had to basically fill everything out again at the check in desk which took 45 minutes. The entire time they were trying to sell me on a time share. They had extra charges for everything, Wi-Fi, parking, extra parking spot etc. the last straw was when the front desk called right before we were checking out and was trying to get our credit card number again after we had already given them it a check in and paid for it the night before with Expedia. The Wi-Fi that we paid for and was extra didn’t even work .The front desk couldn’t even give me the Wi-Fi password because an individual owns the unit we were in and they didn’t know what it was.The only redeeming part of this place was the view of the ocean when you walked to their look out. I would never stay there again.
Stayed 1 night in Jan 2024

6/10 Okay

Linda

Travelled with family
Property is dated. No ac and tv indicates cable but really seems to be free internet tv....no local channels. Couch very uncomfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Beautiful Ocean View
Condo was exactly as described. Beautiful ocean view, breakfast on the lanai everyday. We did some cooking and all utensils were top of the line even the Instapot, having an ice maker in the freezer was a plus. The grilling area was clean and close by. Two pools and hot tubs was nice. There is not as much to do in this area but it was so comfortable. The complex is quiet and felt very safe. I plan to return next year. We were able to see whales off the shore of complex. There were also a few farmers markets close by.
Stayed 7 nights in Jan 2024

10/10 Excellent

Renae

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, room comfort
Pleasantly Surprised
Very nice property in Princeville
Stayed 1 night in Jan 2024

6/10 Okay

Jeanne

Travelled with family
Liked: Amenities
Stayed 7 nights in Dec 2023

2/10 Terrible

Ross

Disliked: Cleanliness, room comfort
Horrible - Stay Elsewhere
Stayed here for part of our honeymoon. Tried to cancel the reservation as soon as we walked in and saw the room but we couldn’t get our money back. The Cliffs does not look like the photos shown on here. Staff in lobby is rude. Rooms are hot with no A/C. Visitors need to go to the lobby to swap their own towels. We checked out after 1/3 nights even though we “weren’t allowed any money back”. Do yourself a favor and stay elsewhere.
Stayed 3 nights in Dec 2023
Response from Cliffs Reservation Department on 28 Dec 2023
Aloha Ross, so sorry to hear about your experience with us. I will definitely share this with our staff. Have a good day and Happy Holidays!

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness
Pretty location but limited food options nearby. Room we were given was dark, ground floor and no view. Good reminder to confirm room type/location with property ahead of time.
Stayed 1 night in Dec 2023
Response from The Cliffs Reservation Team on 28 Dec 2023
Aloha Edward! Thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate you and your business. Have a great day and Happy Holidays!

10/10 Excellent

stacy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jim on 6 Jan 2024
Mahalo Stacy. We are Glad you had a great time. See you again soon!

10/10 Excellent

Jacqualynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly, the rooms are beautiful and spacious. I would definitely stay here again. It has good walking trails around but no walkable restaurants.
Stayed 1 night in Nov 2023
Response from The Cliffs Reservation Team on 4 Dec 2023
Aloha Jacqualynn, thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate you. Have a great day and happy holidays!!

10/10 Excellent

Russell

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Cliffs Reservation Team on 4 Dec 2023
Aloha Russell, thank you so much for taking the time to give us a review of your recent stay with us we really appreciate you. Have a great day and happy holidays!!

8/10 Good

Ann

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from The Cliffs Reservation Team on 7 Nov 2023
Aloha Ann, Thank you so much for taking the time to give us a review of your recent stay with. Your review is very important to us and we really appreciate it. Take care and have a great day! Hope to see you again!

10/10 Excellent

Catherine Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, very friendly, accommodating and professional. Well maintained and amazing views.
Stayed 8 nights in Oct 2023
Response from The Cliffs Reservation Team on 7 Nov 2023
Aloha Catherine Thank you so much for taking the time to give us a review of your recent stay with us. Your review is very important to us and we really appreciate it and you. We are very happy that you enjoyed yourself. Have a wonderful day and we look forward to your return.

8/10 Good

Christie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed with two kids (4 and 7). The rooms are spacious, with a functional kitchen. The rooms could use a bit of an update, but that's not uncommon with older resorts in Kauai. We ended up moving resorts after a couple nights for two reasons: we didn't have an ocean view (and neither does the pool) and the lack of air conditioning was uncomfortable at night. We didn't feel comfortable leaving doors and windows open at night with the kids, and roosters tend to start going nuts at 5am. Also, the pool is 4 feet deep and doesn't have a shallower section so it was hard for our beginner swimmers since they couldn't touch at all. Princeville is beautiful and quiet but you'll be cooking for every meal.
Response from The Cliffs Reservation Team on 29 Oct 2023
Aloha Christie, Thank you so much for taking the time to give us a review of your recent stay with us and we are sorry to hear that you were not happy with your accommodations. If you check our Property details under Room Climate Control, it does mention that we have ceiling fans and portable fan. None of our units here have air conditioning. We hope that you were able to enjoy the rest of your stay on Kauai. Have a wonderful day and take care.

10/10 Excellent

jeff

Stayed 2 nights in Oct 2023
Response from The Cliffs Reservation Team on 29 Oct 2023
Aloha Jeff, Thank you so much for taking the time to give us a review of your recent stay with us. We appreciate it and you. Have a great day and we look forward to your return.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at the Cliffs and would definitely stay here again.
Stayed 8 nights in Sep 2023
Response from The Cliffs Reservation Team on 5 Oct 2023
Aloha Kelli, thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate it and you. We are happy to hear that we made your time here with us enjoyable. You have a fabulous day and we look forward to seeing you again in the near future. Please mention that you are a returnee when booking again :-) See you soon!!

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Cliffs Reservation Department on 5 Oct 2023
Aloha Stephen, thank you so much for taking the time to rate your most recent stay with us. We appreciate you and your comments. Have a wonderful day and we look forward to your return.

10/10 Excellent

Fergus

Travelled with group
Liked: Cleanliness, property conditions & facilities
The vibe of the place
Stayed 1 night in Sep 2023
Response from The Cliffs Reservation Team on 3 Oct 2023
Aloha Fergus, thank you so much for taking the time to rate your stay with us. Your rating and comments are very important to us and we appreciate it very much. Have a great day and we look forward to your return.

8/10 Good

Verified traveller

Liked: Cleanliness
Good time but…
5 nights in Poipu and 5 nights there in Princeville at the Cliffs. We had a nice time at this place, but it was really hard to sleep at night for a couple of reasons… The pillows were awful, just clumps of cotton and left our necks sore each morning. It was so hot and humid in the rooms and with no ac you are especially feeling it at night. They have two fans but they don’t really do much but blow the warm air. Totally awesome waking up throughout the night drenched. Then because you have to keep the slider doors/windows open, you are waking up starting at 3am to roosters non-stop crowing right outside your bedroom. The funny things are everywhere, but we heard them much more here and probably because we had AC and closed doors in Poipu. Being able to use the bikes were great though and used those twice to get to a couple of beaches close by. Great to have a mini cooler and two beach chairs. We liked the pool area and enjoyed that. Our room was at a back building (so keep in mind not all rooms are on the cliff like it appears) and we had a nice tropical garden view. Room would benefit from an update. There is one area where they had Adirondack chairs you could sit and enjoy the ocean view on the cliff and watch sunset. It was nice having laundry available in the room too (but they only provide soap for two loads and then you need to purchase). Overall, if they had better pillows and even a small window unit for the bedroom it would make all the difference.
Stayed 5 nights in Sep 2023
Response from The Cliffs Reservation Team on 3 Oct 2023
Aloha! Thank you so much for taking the time to give us a review of your recent stay with us. I have sent your concern to our housekeeping manager to correct this situation so it doesn't happen again. Your comments are very important to us and we appreciate it and you very much. Have a great day and we look forward to your return.

6/10 Okay

Frank

Liked: Cleanliness
No restaurant facilities on site and poor choices nearby
Stayed 7 nights in Sep 2023
Response from The Cliffs Reservation Team on 19 Sept 2023
Aloha Frank, Thank you so much for taking the time to give us a review of your recent stay with us. We are so sorry that we did not meet your expectations. Your comments are very important to us and we appreciate it and you. Have a wonderful day!

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Cliffs Reservation Team on 12 Sept 2023
Aloha Jamie! thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate it and you :-) Have a great day and we hope to see you again!

8/10 Good

Meagan

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
No A.C!!!!
We didn't realize this place didn’t have air until we arrived. We were very hot during our stay and for the amount we paid we would’ve went somewhere else that had air if we had known. When I was texted by a person at the hotel telling me welcome and asking how they could make our stay better I replied with asking if they had an extra fan. They then told me I would have to ask someone tomorrow instead of just checking for me when asking. So not the best experience. The place was pretty clean though!
Stayed 3 nights in Aug 2023
Response from Cliffs Reservation Department on 8 Sept 2023
Aloha and thank you for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we appreciate it and you very much. Have a great day!

6/10 Okay

Benjamin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking was tough. The pool and jacuzzi were so heavily chlorinated it burned the eyes. I was charged 3 times for my stay and it maxed my card. I had an embarrassing moment using my card at a restaurant when it was declined due to the multiple charges. No A/C but that’s ok… bathrooms were a bit dated All in all it was great except the triple charge.
Stayed 4 nights in Aug 2023
Response from FOM on 3 Sept 2023
Aloha Benjamin, Thank you for taking the time to write a review. We apologize that you have experienced this at the restaurant. I reviewed your reservation statement, and the initial transaction is a hold on your credit card. We charged the payment at the end of your stay. Thank you for the feedback about the pool, I'll forward the feedback to the appropriate department. Please give us a call should you need further assistance. Mahalo for staying with us.

2/10 Terrible

DAVID

Disliked: Room comfort
Stay away
No air conditioning Appliances not working. In dis repair
Stayed 4 nights in Aug 2023
Response from FOM on 27 Aug 2023
Aloha David, Sorry that you were not satisfied with your stay. Our unit doesn't have AC. In our listing, it says ceiling and floor fans for comfort. We're sorry that you have to leave 2 days early due to no air conditioning. We would love to fix any appliances that were not working but we didn't receive any work order calls from the unit where you stayed. Please contact us if you need further assistance.Mahalo!

6/10 Okay

Michael

Stayed 1 night in Aug 2023
Response from The Cliffs Reservation Team on 29 Aug 2023
Aloha Michael, thank you so much for taking the time to give us a review of your recent stay with us. We really appreciate your comments to help better our service to you. Have a wonderful day!

6/10 Okay

Tuyet

No A/C
The hotel has no ac but it's spacious and has a kitchen, washer and dryer.
Stayed 2 nights in Jul 2023
Response from Cliffs Reservation Department on 1 Aug 2023
You are correct. No air conditioning in any of our units.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Don't Waste your Money or Time Here
Everytime I stay at one of these tourist traps I ask myself why. This is great for old folks or people with many kids. Lots of kids and lots of people in their 100s. No air conditioning and no view. Used room and old smell. Bathroom dingy and too small even for a waste basket. Nothing close by you are like at an old folks home.
Stayed 1 night in Jul 2023
Response from Cliffs Reservation Department on 31 July 2023
Aloha! Thank you so much for sharing your experience with us about your recent stay with us. We are so sorry to hear that it was not what you were expecting but our property consist mainly of timeshare guests and owners that make Kauai their home away from home.Have a great day!

4/10 Poor

Luis

Stayed 1 night in Jul 2023
Response from Cliffs Reservation Department on 31 July 2023
Have a great day!!

8/10 Good

Peter A.

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from The Cliffs Reservation Team on 2 July 2023
Aloha Peter A, Thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate it and you. Have a great day and we look forward to your return.

10/10 Excellent

Jon Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from The Cliffs Reservation Team on 23 June 2023
Aloha Jon Matthew! Thank you so much for taking the time to give us a review of your recent stay with us. Your review is very important to us and we really appreciate it very much! Have a wonderful day and we look forward to your return.

10/10 Excellent

Rebecca Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and very accessible to some of the best attractions the island offers
Stayed 7 nights in Jun 2023
Response from Cliffs Reservation Department on 19 June 2023
Aloha Rebecca, Thank you so much for taking the time to give us a review of your recent stay with us. We really appreciate your comments and appreciate you so much. Have a wonderful day and we look forward to your return.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant location with helpful staff. Beautiful grounds and views with convenient room features.
Stayed 4 nights in Jun 2023
Response from Cliffs Reservation Department on 9 June 2023
Aloha Matthew! Thank you so much for taking the time to let us know how your recent stay with us went. We are very happy to see that things went well and we really appreciate you and all you do. Have a great day and we look forward to your return.Mahalo nui loa!

6/10 Okay

Denise

Stayed 3 nights in May 2023
Response from Cliffs Reservation Department on 20 June 2023
Aloha Denise, thank you so much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate it . Have a wonderful day and we hope to see you again.

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Communication from front desk was absolutely atrocious. Housekeeping showed up and attempted to enter the property several times. Coffee grinder requested for two days in a row and never delivered.
Response from Cliffs Reservation Department on 26 May 2023
Aloha Anthony, Thank you so much for giving us a review of your recent stay with us. I apologize for the inconvenience and will forward your message on to our management team.Your comments are very important to us and we really appreciate it. Have a great day!

10/10 Excellent

Amritansh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. The cliffs were a great place to be. Perfect place to enjoy the sunsets on the North Shore. Very close to the Princeville market center for all the groceries needs and some good eating options. We really enjoyed our stay at the Cliff's and hope to be back there soon!
Stayed 3 nights in May 2023
Response from Cliffs Reservation Department on 18 May 2023
Aloha Amritansh! Thank you sooo much for taking the time to give us a review of your recent stay with us. Your comments are very important to us and we really appreciate it very much. And we are so very happy that we have met your expectations and you enjoyed yourself here on Kauai and the Cliffs. Wonderful!!Have a great day and we look forward to your return :-)

10/10 Excellent

Bryce J

Stayed 1 night in May 2023
Response from Cliffs Reservation Department on 22 May 2023
Aloha Bryce J! thank you so much for taking the time to give us a review of your recent stay with us. Your comments and ratings are very important to us and we really appreciate it. And we are happy to see that you enjoyed your stay with us. Have a great day and we look forward to your return.