2/10 Terrible
Erika
Travelled with family, Travelled with group
4 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the bathroom in our room smelled a little like sewer water-- but we tried not to be difficult and dismissed it.
One of us tried to take a shower that evening, the drain was completely clogged. With gunk and unrecognizable matter-- the water did not go down, and the shower was not able to be completed.
There was also dry mud (my best guess) on my hotel bed.
I talked to the front desk. They said maintenance would come the next day at noon-- that means the entirety of our stay would be in a room without a functioning bathroom. The front desk also said they would send cleaning to our room.
A customer came in for questions as well, and the front desk person told me i needed to "hurry up" and move aside because he had another customer-- but nothing had been resolved yet.
We went on a walk where I updated the group on our room situation and the very poor/lack of customer service. We had to book a different hotel.
When we returned from our walk, the front desk clerk told us the cleaning crew was in our room, and that maintenance still had not responded to the request.
It was a lie-- maintenance put a sign on our door saying they were cleaning (which i assume was a deterrent from us going in during the hotel cleaning), but we needed to go in. There was NO cleaning crew inside, there was still mud on my bed, they never came in the time we were there. Also, the sewer smell had gotten significantly worse. We left shortly after that.
Terrible.
Erika
Stayed 2 nights in Apr 2024