Prague 20 Hotels, Prague

"Amazing hotel, great staff really helpful and lovely, close to everything we wanted to go to, definitely recommend to stay here"

"Beautiful hotel in a good location... Very pretty and attentive staff.. Room was large with a large bathroom "

"Amazing hotel... great triple room... fabulous breakfast lots of choice. Loved omette station. The staff were so lovely and welcoming. Best hotel ive stayed in while in prague"

"Everything was good. A bit hard pillows but otherwise perfect. "

"Great hotel. Fantastic location. Breakfast was very good. Close to shops."

"Nice place "

"Easy to find,big rooms and near the station "

"Great location with superior service and a nice breakfast and brunch!"

"I have stayed at the Hilton Prague Atrium several times in the past and have generally had good experiences, which is why I continue to choose this property. Unfortunately, my most recent stay was disappointing. The check-in process took over an hour, even though it was not during the typical peak check-in time of around 3:00 PM. The room initially assigned to me also had a strong cigarette smoke odor, resembling an ashtray from excessive smoking. This issue was addressed promptly and I was given another room, which I appreciated. Later that evening around 11:00 PM, I attempted to contact the front desk multiple times to request a dental kit, but no one answered the phone. I was eventually able to reach the desk in the morning, though the request was not resolved. I shared this feedback during check-out. The staff were polite, but the response focused mostly on explanations rather than acknowledging the concerns raised. Given my positive past stays, I hope this feedback can be used to improve the guest experience going forward."