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"The property is beautiful and the staff is very welcoming and friendly. I do not think the property is at 5 stars as the finishings in the room and attention to detail seemed rushed. Our phone and air were not working, the phone was fixed but we got tired about asking for help with the air as the room gets very muggy because there is not ventilation and a lot of windows. "

"It would be hard to top the Kydon hotel for its excellent location, its attention to detail, and its phenomenal staff. A simply wonderful hotel."

"Arguably the best hotel in Chania, Crete. Very good service and amazing rooms. Very close to the Chania’s Old Harbor. "

"The property was very clean and the staff was excellent very helpful. We ate at the restaurant for dinner 2 nights the wait staff was awesome. Great place. "

"Great room"

"Staff were beyond helpful and nice. Beautiful hotel for those looking for a luxury feel and top location "

"We had a good stay overall, with a few things worth noting. The staff were excellent. Petros handled a leak in our room brilliantly and upgraded us to a suite while it was fixed. The bar staff were also very attentive and friendly. The main downside was the spa setup. For a hotel marketed as a 5* hotel and spa, it was disappointing that all facilities come at an extra cost. The sauna and jacuzzi require a private booking (30 minutes, €25–30 per person). The jacuzzi was also only lukewarm and only seemed to heat up towards the end, which goes very quickly. It was also a shame the indoor spa pool was closed. I understand this is no longer advertised, but it would have made a big difference, especially in bad weather. That said, the massages were excellent and worth the €50–60 per person. The hotel is a mix of old and new. The older side shows wear, with stains on couches and cushions, but the beds were comfortable and housekeeping was great. The suite was lovely. I would recommend paying extra for newer rooms in the spa building. Breakfast had nice touches like local honey, also given as a check-out gift, but vegetarian options were limited. Indoor seating can be tight in colder months. Overall, great service but not quite a 5* spa experience."

"Excellent location and very nice hotel! Breakfast superbly prepared for each guest, instead of a buffet. Amazing rooftop views and you even see snow capped mountains nearby. Only drawback is parking and scented hallways and carpets. Yet, valet parking was free. Heated pool and sauna are a luxurious touch. Staff is very accommodating, cheerful and always happy to help! Will stay there again!!! Kudos to a wonderful staff, efcharisto Manolis!!! "

"The room was exactly like the pictures. Staff was friendly. Walking distance to many shops and restaurants. We loved our stay there."