Villa Franca is perfectly positioned at the top of Positano and has an incredible 360 view of the town. The pool area is nice and makes for a very relaxing day looking at the mountain. We also appreciated the free shuttle down the hill, so we didn't have to walk hundreds of stairs. Other than the pool and shuttle, we were disappointed in the service and our overall experience. There were ants outside of our room, making it impossible to sit outside on our patio without them crawling on our table/chairs, the service at breakfast was really hit or miss (e.g. we didn't get water every day, even though we asked for it multiple times), shower also didn't have a door, which resulted in our whole bathroom floor being flooded with water making it unsafe to walk around and we felt like ONE linen sheet was too hard/uncomfortable. Providing an option for softer sheets would have been nice. When our taxi came to pick us up, the front desk didn't call to tell us that he was here and we really felt like the hotel didn't care about providing a high-level of service. They were more concerned about us committing to have the tasting menu (and paying $220 Euros per person) for that dinner, versus getting the basics right like fixing the spotty internet and bringing us our breakfast quickly (we waited 40 minutes for yogurt). Since the views are nice, I'd recommend going here for a nice lunch, but spend your money on another hotel that is hospitable and has more consistent service.