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Reviews of Holiday Inn Porto Gaia, an IHG Hotel

4 out of 5
Holiday Inn Porto Gaia, an IHG Hotel
Rua Diogo Macedo, 220, Vila Nova de Gaia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 194 out of 345 reviews" "
Rating 8 - Good. 120 out of 345 reviews" "
Rating 6 - Okay. 21 out of 345 reviews" "
Rating 4 - Poor. 5 out of 345 reviews" "
Rating 2 - Terrible. 5 out of 345 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Stayed 2 nights in Mar 2024

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel although on first impression you may think its too far away from Porto and doesnt look very attractive from the outside its really whats inside that counts. The breakfast was amazing inc GLUTEN FREE corner with cornflakes & croissants 🙌🙌 The shower in the room had great pressure, an Iron that actually was better than the one at home, a fridge, Great Wifi. Room service, Housekeeping all 1st class and the jewel in the crown was Patricia in the spa!! Best massage yet. Its the staff that make this hotel. Dont worry about location UBER is 2 minutes away and this hotel will save you hundreds of pounds compared to porto old town. Great break away
Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service
The water supply was turned off during the night
Stayed 2 nights in Feb 2024

8/10 Good

Jeronimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from a on 17 Jan 2024
Estimado Jeronimo,Antes de mais, queremos agradecer a sua preferência.Para nós é muito importante saber a opinião do cliente. Deste modo, gostaríamos de saber se houve alguma coisa que não tenha sido de acordo com as suas expectativas.Aguardamos que nos volte a visitar.Atentamente,Paula Rodrigues

8/10 Good

Saumya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from a on 10 Jan 2024
Dear Saumya,First of all we thank you for choosing to stay at the Holiday Inn Porto Gaia.Thank you for your review.Kind Regards,Paula Rodrigues

8/10 Good

Maria A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from a on 10 Jan 2024
Estimada Maria A,Antes de mais, queremos agradecer a sua preferência.Desde já agradecemos a avaliação que fez do Hotel Holiday Inn Porto Gaia.Gostaríamos de a voltar a receber.Atentamente,Paula Rodrigues

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and clean. Suite was spacious and views were beautiful. Only one cup and one robe, and housekeeping didn’t come until we were back for the night but luckily we weren’t too bothered about having the room cleaned. Would return.
Stayed 2 nights in Dec 2023
Response from a on 5 Dec 2023
Dear Veronica,Dear 304richards304,First of all we thank you for choosing to stay at the Holiday Inn Porto Gaia.We also thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We look forward to welcome you again in our Hotel Kind regards,Paula Rodrigues

8/10 Good

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Nov 2023
Response from a on 13 Nov 2023
Estimado Juan Jose,Muchas gracias por su opinión acerca de nuestro hotel.Todo nuestro equipo trabaja de forma diaria para hacer de su estancia un recuerdo inolvidable.Esperamos recibirle de nuevo en nuestro hotelCordiales saludos,Paula Rodrigues

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great view of the city’s comfortable bed, I enjoyed my stay in the hotel. The only feedback I have is that the outside front of the hotel has a smokers section and anytime they smoke all the smoke comes in to the bar area. Aside from that everything was great.
Stayed 5 nights in Nov 2023
Response from a on 13 Nov 2023
Dear David,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We hope you will visit us again soon.Kind regards,Paula Rodrigues

10/10 Excellent

Graham

Stayed 2 nights in Sep 2023
Response from a on 17 Oct 2023
Dear Graham,Thank you so much for your review of our hotel!Your recognition is very important to us. We hope to welcome you again very soon.Sincerely,Paula Rodrigues

10/10 Excellent

V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regular IHG members and stay in Holiday Inn hotels around the world. This is a truly lovely hotel, with views across the River Douro. Large spacious rooms. Restaurant and bar on site. Helpful staff. 20 mins to the airport. 15 mins walk to the metro. Many shops within walking distance. I would definitely stay again. We had food from the restaurant once which was good. One not so good area. We didn't try the buffet breakfast due to illness but had a room service breakfast instead. The hot item arrived cold, old scrambled eggs from the buffet prepared from powder, and the selection of breads were old and squashed, no jams or honey etc. I'm sure the actual buffet would have been much better had we felt well enough to try it. Overall still fab.
Stayed 3 nights in Sep 2023
Response from a on 25 Sept 2023
Dear Guest,Many thanks for sharing your experience with us.I am truly delighted to read about your last stay here at our hotel. I am pleased to hear you enjoy staying at our hotel and keep coming back.In the name of the Hotel management and staff, we look forward to welcome you again in our Hotel.Kind regards,Paula Rodrigues

10/10 Excellent

ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size and ementies beautiful hotel
Stayed 2 nights in Sep 2023
Response from a on 19 Sept 2023
Dear Ray,Thank you for choosing to stay at the Holiday Inn Porto Gaia.Providing the highest level of hospitality is our priority. Please know that your feedback is extremely valuable to us. We hope you will visit us again soon.Paula Rodrigues

8/10 Good

basirat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy reach of good sights via uber. Local groceries within a walking distance. Staff were amazing at all levels, reception, bar, restaurant, breakfast and cleaners.
Stayed 7 nights in Aug 2023
Response from a on 28 Aug 2023
Dear Guest,First of all we thank you for choosing to stay at the Holiday Inn Porto Gaia.We also thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Your feedback is extremely valuable to us.We look forward to welcome you again in our Hotel.Sincerely,Paula Rodrigues

8/10 Good

Cherrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely 4 nights in Porto. Ideal as we prefer to stay a little outside the main touristy areas. The Apartments meant that we had more than enough space for a party of 3. The lactation was close enough to two metro stations but good enough for a 30 min downhill walk to Sao Bento and Porto Gaia. Overall had a great stay and if we were to return to Porto would stay here again
Stayed 4 nights in Aug 2023
Response from a on 21 Aug 2023
Dear Cherrie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.Sincerely,Paula Rodrigues

10/10 Excellent

Roy

Liked: Amenities
The hotel is great, the staff even greater. Everyone was helpful and kind. Breakfast very good. Ine observation,inly, on the restauant menu they coupd have mire chicken choices
Stayed 9 nights in Aug 2023
Response from a on 16 Aug 2023
Dear Roy,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.Kind Regards,Paula Rodrigues

10/10 Excellent

Brigitt

Stayed 1 night in Jul 2023
Response from a on 25 July 2023
Dear Brigitt,Thank you very much for Y/ kind review.It is our goal to fulfil all of our guests' expectations regarding their stay at Hotel Holiday Inn Porto Gaia and make it as enjoyable as possible. We look forward to welcome you again in our Hotel Kind regards,Paula Rodrigues

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only if you don't mind walking 15 minutes from the metro station and taking a 10-minute train to the area of the main attractions.
Stayed 4 nights in Jul 2023
Response from a on 18 July 2023
Dear Rodrigo,Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in.Hope you visiting us again soon.Best Regards,Paula Rodrigues

2/10 Terrible

Margarita

Stayed 1 night in Jun 2023
Response from a on 22 June 2023
Dear Mrs. Margarita;Thank you for your review.All our guests opinion are extremely important to us as it helps us to improve daily. We are truly sorry for any inconvenient you have experienced during your stay and that we didn’t fulfil our expectations. We hope you will give us the opportunity welcome you again in our hotel, and change the your image from us. Sincerely,Paula Rodrigues

10/10 Excellent

Manolito

Stayed 4 nights in Jun 2023
Response from a on 10 July 2023
Estimado Manolito,Muchas gracias por compartir su opinión acerca de nuestro hotel. Agradecemos los amables comentarios que ha hecho.Todo nuestro equipo trabaja de forma diaria para hacer de su estancia un recuerdo inolvidable.Esperamos que vuelva a visitarnos prontoCordiales Saludos,Paula Rodrigues

8/10 Good

Edilson

Travelled with family
Liked: Cleanliness, staff & service
Great place, near everything, free parking around..
Stayed 7 nights in Apr 2023
Response from a on 2 June 2023
Dear Mr. EdilsonThank you very much for your kind review.It is our goal to fulfil all of our guests' expectations regarding their stay at Hotel Holiday Inn Porto Gaia and make it as enjoyable as possible. We are very pleased to know we have achieved our goal.In the name of the Hotel management and staff, we look forward to welcome you again in our Hotel Kind regards

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with exellenr location
Stayed 3 nights in Apr 2023
Response from Tiago Barbosa - Duty Manager on 7 May 2023
Dear Jorge,Thank you so much for your feedback.We ar really glad to know that you enjoyed the time spent in Holiday Inn Porto - Gaia.We hope you choose us again in the future.Our best regards,Tiago BarbosaDuty Manager

8/10 Good

SARAH

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and spacious. Staffs at the front desk are helpful and friendly
Stayed 2 nights in Mar 2023
Response from Tiago Barbosa - Duty Manager on 14 Mar 2023
Dear Ms. Sarah,Thank you very much for your review of our Hotel. We are very pleased to know that you enjoyed your time with us.We hope you visit us again in the future.Our best regards,Tiago BarbosaDuty Manager

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with great location !!!!! I love the view from my room
Stayed 1 night in Nov 2022
Response from a on 15 Nov 2022
Dear Lilian,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.We hope you will visit us again soon.Sincerely, Paula Rodrigues

10/10 Excellent

Tassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to be near activities but not in
We got a better room than we asked for and it was tucked away and totally enjoyed stay there.
Stayed 6 nights in Sep 2022
Response from a on 10 Oct 2022
Dear Tassie,Thank you very much for Y/ kind review.It is our goal to fulfil all of our guests' expectations regarding their stay at Hotel Holiday Inn Porto Gaia and make it as enjoyable as possible. We are very pleased to know we have achieved our goal.In the name of the Hotel management and staff, we look forward to welcome you again in our Hotel Kind regards,Paula Rodrigues

8/10 Good

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2022

10/10 Excellent

Ana M.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Aug 2022
Response from a on 12 Sept 2022
Estimada Ana M.Desde já agradecemos a avaliação que fez do Hotel Holiday Inn Porto Gaia.Para nós é muito satisfatório saber que o cliente gostou de estar connosco.Gostaríamos de a voltar a receber muito em breve.Atentamente,Paula Rodrigues

10/10 Excellent

Rori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Easy check in/out.
Stayed 2 nights in Aug 2022
Response from p on 19 Aug 2022
Dear Rori,Thank you for taking the time to tell us about your experience at Holiday Inn PORTO - GAIA.Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Paula Rodrigues

10/10 Excellent

A Luiza N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel ! 1000% will be back again !!!
Very pleasant experience ... got a suite for my family ... two floors with two bathrooms, living room, two separate bedrooms ! Amazing !!!!
Stayed 2 nights in Aug 2022
Response from Fabio Rebelo on 18 Aug 2022
Dear Luiza, Thank you for your review. Your feedback are very important to us, Hope to see you again soon, Best regards, Fábio Rebelo

8/10 Good

Marisa

Travelled with family and small children
It was good
Stayed 2 nights in Aug 2022
Response from p on 17 Aug 2022
Dear Marisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again soon. Sincerely, Paula Rodrigues

10/10 Excellent

James

Stayed 1 night in Aug 2022

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Staff very accommodating - note NOT centrally located to the historical Porto City "hub" but in a quiet rather residential section of Porto Gaia. Clean, large lobby and outdoor seating area - great breakfast with a large variety of savory and sweet items.
Stayed 4 nights in Aug 2022
Response from p on 17 Aug 2022
Dear Barbara, Thank you for taking the time to tell us about your experience. Your feedback is extremely valuable to us. We hope to have the pleasure of welcoming you back soon. Sincerely, Paula Rodrigues

10/10 Excellent

CHRISTINA

Stayed 1 night in Aug 2022

10/10 Excellent

Melanie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Spacious and clean rooms. Dining options in lobby are great and available at all hours.
Stayed 4 nights in Jul 2022
Response from Fábio Rebelo on 4 Aug 2022
Dear Melanie, Thank you for the time spent to let us know about your recent stay with us. Your feedback is extremely valuable to us. . I am pleased to hear you enjoyed your stay with us. Thank you very much for choosing Holiday Inn. We hope to have the pleasure of welcoming you back soon. Sincerely, Fábio Rebelo

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from a on 26 July 2022
Dear Philipe, Thank you so much for your review of our hotel! Your recognition is very important to us. We hope to welcome you again very soon. Sincerely, Paula Rodrigues

10/10 Excellent

Muthana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was larger than usual
Stayed 1 night in May 2022
Response from a on 16 May 2022
Dear Muthana, Thank you so much for your review of our hotel! Your recognition is very important to us. We hope to welcome you again very soon. Sincerely, Paula Rodrigues

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple hotel. Right by the train station. The people at the front desk were extremely helpful and nice.
Stayed 1 night in Oct 2021
Response from a on 15 Oct 2021
Dear Maria, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely,

10/10 Excellent

Chenxu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from a on 21 Sept 2021
Dear Chenxu, Thank you so much for your review of our hotel! Your recognition is very important to us. We hope to welcome you again very soon. Sincerely, Paula Rodrigues

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

albertus

Business traveller
Liked: Staff & service
The room smelt of smoke.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top class all round. Great view from the room. Book river view,
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Working thru Expedia is ugly & definitely not worth the cost
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern appearance, great view, helpful staff, easy access to Port wine district
Stayed 1 night in Oct 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The Hotel is first Class staff very helpful. Sofia really helpful explained how to get around the city. it’s about a 10 to 15 minute walk to the tram, taxis are cheap. The only downside is it’s not in a very nice area and a fair way from the city.
Stayed 3 nights in Oct 2019

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent premises
Convenient location, friendly staff, excellent amenities,excellent food
Stayed 1 night in Oct 2019

10/10 Excellent

Leopoldina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Dvora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel
Stayed 5 nights in Sep 2019

8/10 Good

Avinoam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay.
Very good nd comfortable hotel. Front desk was very cooperative and helpful. Not too far from attractions, but price is reasonable. Good value for the price.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, great facilities, good food
Stayed 3 nights in Sep 2019