Exterior

Reviews of Hospitality Port Hedland

3 out of 5
Hospitality Port Hedland
Webster Street, Port Hedland, WA

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 343 reviews" "
Rating 8 - Good. 162 out of 343 reviews" "
Rating 6 - Okay. 63 out of 343 reviews" "
Rating 4 - Poor. 17 out of 343 reviews" "
Rating 2 - Terrible. 6 out of 343 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Anita, Port Kennedy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff is very friendly, food at the restaurant is delicious.
Stayed 2 nights in Apr 2024
Response from Amanda H on 17 Apr 2024
Thanks Anita! We are delighted that you enjoyed your stay, and enjoyed dining at The Pilbara Room Restaurant. Thank you so much for your kind words.

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very old rooms, noisy aircon. Sink all cracked , poor condition.
Stayed 1 night in Mar 2024
Response from Amanda H on 20 Mar 2024
Hi BryanWe really appreciate you choosing to stay with us. We are sorry we did not meet your expectations. We have done a lot of renovations - with the bathrooms still on the list of items. Air-conditioners are being changed out - so sorry your room did not have the new one. We wish you safe and happy travels ahead Bryan.

10/10 Excellent

Justina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the location is great. Loved our seaview room
Stayed 1 night in Jan 2024
Response from Amanda H on 16 Feb 2024
Awww - thanks Justina! It was our pleasure to host you and we thank you very much for your kind and positive rating and review!

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Amanda H on 16 Feb 2024
Cheers Samuel! Thank you for choosing to stay with us whilst in Hedland - we hope to welcome you back next time you are in town.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Road trip overnight stop
Friendly staff, nice pool and restaurant. The room was old and tired but very clean.
Stayed 1 night in Dec 2023
Response from Hayden on 23 Jan 2024
Thanks Matthew. We are delighted that you found our staff friendly and the pool and restaurant to your liking.

8/10 Good

Chad

Stayed 3 nights in Nov 2023
Response from Hayden on 23 Jan 2024
Thanks Chad, We are delighted that you enjoyed your stay with us.

6/10 Okay

ANNIE TOH

Business traveller
Liked: Staff & service, property conditions & facilities
Bedsheets need to be changed on every second day at least when staying for a long stay.
Stayed 1 night in Nov 2023
Response from Hayden on 29 Nov 2023
Thanks for your feedback Annie. It has been passed on to the senior management team for future improvement of our services.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and a very pleasant stay, close to a nice beach for an early morning walk. Nice large room.
Stayed 1 night in Nov 2023
Response from Hayden on 12 Nov 2023
Thanks Peter. We are delighted that you enjoyed your stay with us.

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service
Clean. Only thing an issue was a really noisy air con unit.
Stayed 1 night in Oct 2023
Response from Hayden on 23 Oct 2023
Thanks for your feedback Katrina. We are delighted you found our accommodation clean and tidy but disappointed you could hear the airconditioning unit.

2/10 Terrible

Nic

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
EXTREMELY OVERPRICED FOR CONDITION, QUALITY AND AGE OF PROPERTY. EXTREMELY DISSAPOINTED FOR THE QUALITY AND TYPE OF ROOMS OFFERED FOR THE PRICE. VERY DISSAPOINTED AND WILL MAKE SURE TO BYPASS PORT HEDLAND NEXTTIME!!
Stayed 1 night in Oct 2023

6/10 Okay

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had free laundry facilities which I really appreciated but nowhere to hang clothes!! A line would be great since the weather was perfect for drying!
Stayed 1 night in Sep 2023
Response from Hayden on 29 Sept 2023
Thanks for your feedback Jodie. It has been passed onto the management team for future improvement of our services.

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities
Lovely place to stay just a bit tired looking could do with a renovation
Stayed 2 nights in Sep 2023
Response from Amanda H on 8 Sept 2023
Hi Denise - thanks so much for staying with us whilst in Port Hedland - we appreciate your feedback. Wishing you safe and happy travels ahead.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Spacious and comfortable room if a little dated. Nice view of the water and nice walking path along the beach. Bathroom decor very dated but good strong shower and toilet. All in all a comfortable and convenient stay. Would recommend
Stayed 1 night in Aug 2023
Response from Amanda Hoyne on 1 Sept 2023
Hello Sarah - thanks ever so much for choosing Hospitality Port Hedland as your base. We are pleased you enjoyed our great location. Yes, we are an oldie but a goodie! Plans afoot for bathroom upgrades in the future for sure. In the meantime, it is great that you enjoyed our rooms and we thank you for your positive review.

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
This property is old, old and tired. The rooms are dull, old, walls are thin (listened to the guy in next room coughing all night). The sink on the bathroom is yellow from age and cracked, the flooring old and chips out of the tiles on wall and floor. The staff are wonderful and do everything they can to make up for the condition of the room. The food in the restaurant is excellent great steak great service, great wine list. The cost was exorbitant for this accommodation but then maybe Port Hedland is expensive. ?? I think PH would like better quality
Stayed 1 night in Aug 2023
Response from Hayden on 24 Aug 2023
Hi Sarah, We are disappointed to hear that you didn't like the accommodation but delighted that you loved your steak in the restaurant.

8/10 Good

Marilyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hayden on 14 Aug 2023
Thanks Marilyn. We are delighted that you enjoyed your stay with us.

8/10 Good

Michael

Stayed 2 nights in Jul 2023
Response from Hayden on 17 Aug 2023
Thanks for scoring us 4/5 Michael

10/10 Excellent

Gary

Stayed 1 night in Jul 2023
Response from Hayden on 17 July 2023
Thanks so much for scoring us 10/10 Gary. We are delighted you enjoyed your stay with us.

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023

10/10 Excellent

Normila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hayden on 12 July 2023
Thanks Normila. We are delighted to hear that you had a great stay with us.

10/10 Excellent

Jane

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for a one night stop on our road trip. Unfamiliar with the area, so especially happy with the quality of dinner at the on site restaurant
Stayed 1 night in Jun 2023
Response from Hayden on 19 June 2023
Thanks so much Jane. We are delighted that you enjoyed your stay with us.

8/10 Good

Warren

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean ,comfy beds with onsite parking and dining option .
Stayed 1 night in Jun 2023
Response from Hayden on 19 June 2023
Thanks Warren. We are delighted that you had a great time with us.

6/10 Okay

Barbara

Liked: Cleanliness
Lack of wi fi. Limited dining.
Stayed 2 nights in Jun 2023
Response from Hayden on 13 June 2023
Thanks for your feedback Barbara. We are sorry to hear that you found our dining options limited.

8/10 Good

Rosetta

Stayed 1 night in Jun 2023
Response from Hayden on 3 July 2023
Thanks Rosetta. We are delighted you enjoyed your stay with us.

8/10 Good

Rohan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Hayden on 29 May 2023
Thanks Rohan. We are pleased you enjoyed your stay with us.

8/10 Good

Wayne, Windham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Hayden on 6 June 2023
Thanks for your 4/5 rating. We are delighted.

8/10 Good

Paul, Kent Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All OK property well maintained
Stayed 1 night in Apr 2023
Response from Hayden on 15 May 2023
Thanks Paul. We are pleased you had a great time with us.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hayden on 8 May 2023
Thanks Gary. We are delighted that you have scored us 10/10 :)

8/10 Good

Cheryl

Stayed 1 night in Apr 2023
Response from Hayden on 17 Apr 2023
Thanks Cheryl. We are delighted to receive 8/10

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff courteious and helpfull, with easy access to rooms
Stayed 1 night in Mar 2023
Response from Hayden on 3 Apr 2023
Thanks Darren. We are delighted that you found our staff helpful and friendly.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its fine
Front desk was very nice, however there was miscommunication between them and housekeeping… their check out time is 10AM and I requested 10:45AM which was approved by Front desk.. but housekeeping knocked at my door 4 times (8AM-9AM-10AM and 10:40AM) which I didn’t appreciate because I needed rest after a 22 hour bus ride.
Stayed 1 night in Mar 2023
Response from Hayden on 7 Mar 2023
Thanks for your feedback. We are disappointed to hear about the miscommunication and hope that it did not inconvenience you too much.

6/10 Okay

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Hayden on 24 Feb 2023
Thanks Peter. We hope you enjoyed your stay with us.

8/10 Good

Noelene

Stayed 1 night in Jan 2023
Response from Hayden on 7 Mar 2023
Thanks Noelene

10/10 Excellent

Jillian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hayden on 9 Jan 2023
Thanks Jillian. We are delighted that you had a great time.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022
Response from Hayden on 19 Dec 2022
Thanks fort your 8/10 rating. We are delighted :)

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple clean motel opposite the beach and located in Port Hedland proper (ie not South Hedland). It’s 3.5 km from the town centre. In December it is directly adjacent to where the turtle come up onto the beach to lay their eggs.
Stayed 1 night in Sep 2022
Response from Hayden on 2 Oct 2022
Thanks so much David. We are delighted you enjoyed your stay with us.

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Friendly reception!
Stayed 1 night in Sep 2022
Response from Hayden on 13 Sept 2022
Thanks Margaret. We are delighted to hear that you found reception friendly.

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
A comfortable room and it was nice to have an ocean view, although I only got limited enjoyment from that before night. Having breakfast included was appreciated. It made a change from my usual self prepared porridge. Parking was very easy and close to the room. Good wifi from memory. The only complaint was it was over priced. Coming from the east coast, I would pay about $140 (or even less) for a similar room, which is less than what I paid here. The almost $200 I paid here, would get me a four or even five star hotel in many places (outside of overpriced Sydney). Not only this motel; I have been shocked by prices generally on the west coast. MUCH higher than for similar places on the east coast. Actually, I am getting better and cheaper in Perth. Overall though, a very nice motel with good facilities.
Stayed 1 night in Jul 2022
Response from Hayden on 27 July 2022
Thanks for your feedback Julie. We are delighted that you found your accommodation suitable but disappointed to hear that you found us overpriced.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to cemetery beach park, which is one of the top attractions in port headland. Also the food in the restaurant is so delicious.
Stayed 1 night in Jul 2022
Response from Hayden on 18 July 2022
Thanks Sonia. We are delighted that you enjoyed the food in the restaurant.

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a stop over in a good location
Stayed 1 night in Jul 2022
Response from Hayden on 13 July 2022
Thanks so much Wayne :)

6/10 Okay

Ann

Travelled with family
Needs outside maintenance.
Stayed 2 nights in Jun 2022
Response from Hayden on 27 June 2022
Thanks for your feedback Ann.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good accomodation. Quiet location, short distance to shops and tourist stuff. Excellent, medium priced rrstaurant. Free breakfast
Stayed 3 nights in Jun 2022
Response from Hayden on 27 June 2022
Thanks Patricia. We are delighted you loved the restaurant.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Staff & service, amenities
Couldn’t see out the window it was so dirty
Stayed 1 night in Jun 2022
Response from Hayden on 22 June 2022
Thanks for your feedback Elizabeth. Your feeback has been passed onto the management team on site.

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Reception was disinterested and, rather than being helpful, seemed to delight in telling us there was no space in the restaurant for dinner and that we would struggle to find anything in town (it wasn't that hard, but we had to drive 12 kilometres to South Hedland). There are two sorts of rooms deluxe ocean view and deluxe standard. Forget the 'deluxe' part - they are just very ordinary motel rooms.
Stayed 1 night in Apr 2022
Response from Hayden on 2 May 2022
Thanks for your feedback Colin. We are sorry to hear that you found the accommodation a bit lacklustre. We hope you had a great time in Port Hedland.

6/10 Okay

Mark, Moranbah

Travelled with partner
Liked: Cleanliness, staff & service
Good location Staff seem to be friendly Rooms - Old and tried - bed uncomfortable Old Noisy box AC.
Stayed 1 night in Apr 2022
Response from Hayden on 27 Apr 2022
Thanks for your feedback Mark. We are disappointed to hear that you found the bed uncomfortable but delighted that you found the location good.

10/10 Excellent

Kajal

Stayed 1 night in Apr 2022
Response from Hayden on 2 May 2022
Thanks for much for your 10/10 star review. We are delighted you had such a great time with us.

10/10 Excellent

piet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character
Stayed 1 night in Mar 2022
Response from Hayden on 1 Apr 2022
Thanks so much for your 5/5 rating! :)

10/10 Excellent

Whaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the early checkin! Enjoyed our 2 day stay. No hassles. Everything we needed.
Stayed 2 nights in Mar 2022
Response from Hayden on 10 Mar 2022
Thanks Whaan, We are so happy you had a great time with us.