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Reviews of Seascape Holidays at Seascape Temple

3.5 out of 5
Seascape Holidays at Seascape Temple
10 Mitre Street, Port Douglas, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

8.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John Andrew

Only issue being the initial person we spoke to did not provide the correct information.
Stayed 5 nights in Nov 2023
Response from Seascape Team on 9 Nov 2023
Thank you for your feedback.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Access to resort facilities at an affordable price point. Very family friendly.
Stayed 4 nights in Jun 2023
Response from Tom on 23 June 2023
Thank you for your lovely review!!Look forward to having you back !!

6/10 Okay

Jennifer

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The Sea Temple Resort itself is a lovely place. But never will I ever book another holiday through Seascape privately owned apartments. Apartment was extremely run down and not taken care of. The outside area needed a massive spruce up and clean. The spiders nests everywhere outside has to be cleaned by me before I would even think about sitting or swimming out there. Just extremely disappointed for the money we spent to stay here.
Stayed 9 nights in Apr 2023
Response from Seascape Holidays Team on 26 Apr 2023
Hi Jennifer. Sorry about your disappointing stay. The pool service was done the day after your arrival as they don't work on Sunday. I also offered to send our housekeeping team back and you politely refused. Our cleaners were also sent away when they tried to do your mid stay service. We pride ourselves on our service but sometimes we get it wrong as was in your case but we do like to get an opportunity to put things right. Sorry again.King regardsThe Seascape Team

10/10 Excellent

Jacinda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice apartment, swimming pool delightful, seascape staff very helpful, we had a great time. We were not so sure about the sharing garage as they aren't a lot of parking space outside the garages.d

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great two bed accomodation. Plenty of room to stretch out with the kids. Kitchen had everything needed. Pool was a highlight for the family.
Stayed 6 nights in Sep 2022
Response from Seascape Holidays Team. on 2 Oct 2022
Hi, Sarah,We are so happy to hear that you enjoyed your time staying with us. We hope to welcome you back again another day in the future. Kind Regards,Seascape Holidays Team.

6/10 Okay

Anna

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Lots of dust in the apartment, poorly cleaned, and lack of bed linen . Bed was made with only two sheets, had to pull a dirty dusty blanket out of the wardrobe to warm our toddler. Asked for more and told there was a linen shortage?
Stayed 6 nights in Jul 2022

8/10 Good

Wayne

Travelled with partner
Liked: Amenities, property conditions & facilities
The propoerty was clean and in good condition and clean. The facilities in the resort were good and we enjoyed the stay
Stayed 7 nights in Jun 2022

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a great time on holiday. Unfortunately this property and the hotel overall has become run down and is in need of some updating and TLC. When we arrived the room had a very musty smell, the vent in the shower looked as though it hadn’t been cleaned in years. I think over covid it’s been hard for everyone but hopefully they will be able to attend to this soon and bring the hotel back to what it use to be.
Stayed 7 nights in May 2022
Response from Seascape Holidays Team on 13 June 2022
Hello, Rebecca, We are sorry to hear that your experience was not what it could have been, but we are thankful that you brought these issues to our attention. We will have the vents looked to, and see what can be done about any odor on the premises. We wish you the best of luck in all of your future travels. Kind Regards,

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was so March larger than we thought and perfect for our short stay. We loved staying at seascape, it was so relaxing and we will definitely be back again soon.
Stayed 3 nights in Apr 2022
Response from Seascape Holidays Team on 13 June 2022
Thank you so much for your feedback, Rachel. We look forward to welcoming you back.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment was very spacious with 2 bedrooms, huge bathrooms (one with a spa bath) and a very large living area, including fully equipped kitchen with full size fridge, dishwasher and washing machine/dryer. We had our own pool with an outside lounge area outside dining BBQ lounges by the pool. Everything was very clean. Bed was super comfy. We booked this through Expedia but it was through Seascape Holidays not directly with Sea Temple. I think many of the apartments are privately owned. The restaurant was nice and the general pool was huge. Would have liked to go to the Spa (a bit on the expensive side) but it was booked out - one tip is to book the Spa before you arrive. Sea Temple is about 10 minutes drive from Macrossan Street - main area of Port Douglas but there are about 5 different shuttle buses that you can call - Excellence was $5 per person per trip or $8 return but you could also get other passes. There are no shops or restaurants nearby. Another tip is to book any restaurants or tours well before you arrive otherwise you will probably find them already booked out if you wait until you get there.
Stayed 4 nights in Mar 2022
Response from Seascape Holidays Team on 14 Apr 2022
Hi, Vicki, Thank you so much for your review. We hope to welcome you back to Port Douglas again in the future.

4/10 Poor

Keith

Travelled with family
Liked: Cleanliness
The apartment I was in had a major problem in that if you closed the bathroom door you could not open it from the inside. I reported this to management but nothing was done to rectify this potentially serious situation before my departure. In addition to this the dryer did not work at all.
Stayed 3 nights in Apr 2022
Response from Seascape Holidays Team on 7 Apr 2022
Hi, Keith, We do apologize. We had thought from our conversation with you that you had performed a temporary fix and that you did not want to be disturbed during your stay. We had someone scheduled to fix it right after your departure. We have also ordered a new dryer, which unfortunately was on order and did not arrive during your stay. We sincerely apologize for the inconvenience that this caused you. Kind Regards, Seascape Holidays Team.

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
The unit was to fabulous great layout.
Stayed 3 nights in Nov 2021

8/10 Good

stephen

Liked: Cleanliness, room comfort
Nice and relaxing
Stayed for 4 nights and loved it. The room was clean, comfortable and the spa bath was massive. Swimming pool area was relaxing and the cocktails from the pool side bar were good. We didnt eat here so i cant comment on the food.
Stayed 4 nights in Jul 2021

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, room comfort
Awesome destination and accommodation
We had a fantastic holiday at the Pullman Sea Temple Port Douglas. 200m access from the apartment to 4 Mile Beach. Awesome pool and added bonus of private hot-tub in our top floor unit. Great on-site facilities too. We are booking again for next year. Highly recommended!
Stayed 8 nights in Jun 2021
Response from Tom on 9 July 2021
Thank you for the great review. See you again soon!!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and seascape were very reliable, would recommend them
Stayed 4 nights in Jun 2021
Response from Tom on 15 June 2021
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable unit. Some basic amenities lacking such as tissues, shower caps and extra toiletries.
Stayed 3 nights in May 2021
Response from Tom on 15 June 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic overall stay! Brilliant resort a few steps from the pool. Highly recommended we will be back!
Stayed 3 nights in May 2021
Response from Tom on 15 June 2021
Thank you

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Manager Tom was very rude, racist, not professional. The room was so full of dirt, dead cockroaches. He sent housekeeper after we found dort and debris on the bed, dead cockroach in the drawer, leftovers in the fridge. She was so unprofessional, she said we should be lucky because that cockroach was dead.. Ridiculous. Don't even get close to that place and waste your money and time. Way below the average.
Stayed 2 nights in Feb 2021
Response from Tom on 1 Mar 2021
Dear Mr Sevim Whilst I acknowledge that not all elements of your stay were to the usual Seascape Holidays standard I am disappointed to receive your review. My understanding was that you were happy with your room after the housekeeper met with you and why you chose to stay the night and not depart that day. I did not contact you as you had made it very clear that you did not want to be disturbed. I respected that wish. In regards to your racism comment I am very shocked and totally deny these false allegations. I am a small business owner and in my 30 years in the industry have been an equal opportunity employer of both gender and race. I have also had the pleasure of looking after people from all over the world. I am also disappointed that Wotif would allow such baseless and defamatory claims to be published on their platform without explanation. Tom

8/10 Good

Fuatai

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
The stay was fine and location was perfect but the state of the apartment was disappointing. Whilst it seemed to appear clean on the surface. There was hairs all over spare Pillows, stained duvet and no covers and mold in the bathroom and tiles. The washing dryer was not working when we wanted to dry clothes. The pool is located outside of the patio gate. It was a nice stay overall. FYI extra towels or utencils is not provided by pullmans as this is a private residence.
Stayed 2 nights in Jan 2021
Response from Ian on 27 Jan 2021
Hi Fuatai, Thanks for the feedback. The pillow and duvets belong to the owner, I will remove these items from the apartment. We were advised by the guests that check out on the day that you checked in that the clothes dryer was not working. It is being replaced this Thursday. What utensils were missing?

10/10 Excellent

Alicia, Canberra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment! The plunge pool was incredible - not heated but cairns was 35 most days so we wanted a pool that wasn’t heated! Apartment was well appointed with a laundry and kitchen. Great stay - we will be back!
Stayed 3 nights in Jan 2021
Response from Tom on 7 Jan 2021
Hi Alicia Thank you for the wonderful review! Hope to see you back soon!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in PD
Amazing private apartment for couples or family, rooms are spacious and beds very comfortable. outdoor area is great to relax or Bbq and having our own plunge pool was a plus. Main pool was stunning with great pool bar for coffee or cocktails. We really enjoyed our stay - highly recommended
Stayed 4 nights in Jul 2020
Response from Tom on 3 Aug 2020
Thank you for your positive review. Hope to see you again in the future

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we like our apartment it gave space and privacy and access to the beach beautiful. good pool space for both adult and children to enjoy to hot weather and relaxing with bar at the pool.
Stayed 3 nights in Oct 2019
Response from Ian on 24 Oct 2019
Thanks for your review

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Loved loved the pool, gardens etc, only thing I didn't like was room needed a proper clean (as in there was dust on lamps, mirrors etc and everything felt a little on the sticky side and toilet was a little dirty when we arrived.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I taught there was cooking facilities my mistake only for that . It was perfect
Stayed 6 nights in Dec 2018
Response from SH on 2 Jan 2019
Thank you very much for taking the time to review our property. It is always heartwarming to hear you had a Wonderful time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from SH on 21 Nov 2018
Thank you for your review, we do our best possible to make every Holiday a great one for our Guests.

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Food preperation fascilaties not as advertised.Overall a wonderfull resort.
Stayed 7 nights in Aug 2018
Response from SH on 30 Aug 2018
Thank you for your Review, it was a pleasure having you stay with us. The information has been corrected. Thank you for providing us with the feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel amazing pool
We stayed for a weekend at this hotel with our 3 children perfect for families especially with the swim out room which the kids loved. The pool is amazing and the rooms are really nice. The hotel is about a 5 minute drive out of town but we had a car so it was no problem
Stayed 3 nights in Mar 2018
Response from Ian on 20 Mar 2018
Thank yo for your feed back