Hibiscus Resort & Spa

Photo gallery for Hibiscus Resort & Spa

Primary image
2 outdoor pools
2 outdoor pools
Outdoor spa tub
Traditional Apartment, 1 Bedroom | Terrace/patio

Overview of Hibiscus Resort & Spa

Hibiscus Resort & Spa

3.5 star property

4.2/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Kitchen
  • Air conditioning
  • Laundry

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
  • Contactless check-in
  • Sheets and towels washed at 60°C
Map
22 Owen Street, Port Douglas, QLD, 4877

Explore the area

  • Popular LocationMacrossan Street2 min walk
  • Popular LocationFour Mile Beach6 min walk
  • Popular LocationCrystalbrook Superyacht Marina8 min walk
  • AirportPort Douglas, QLD (PTI-Port Douglas Heliport)4 min drive

Choose dates to view prices

Traditional Apartment, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

Romantic Studio, Jetted Tub

  • 45 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Classic Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

Apartment, 3 Bedrooms

  • 160 sq m
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 7
  • 1 King Bed and 4 Single Beds OR 2 King Beds and 2 Single Beds

Comfort Studio

  • 45 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

About this area

Port Douglas

Located in Port Douglas, Hibiscus Resort & Spa is near the beach. Sugar Wharf and Crystalbrook Superyacht Marina are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Macrossan Street and Port Village Shopping Centre.

What's nearby

  • Macrossan Street - 2 min walk
  • Four Mile Beach - 6 min walk
  • Port Village Shopping Centre - 7 min walk
  • Crystalbrook Superyacht Marina - 8 min walk
  • St Mary's by the Sea Chapel - 8 min walk

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 59 min drive

Restaurants

  • Finz Seafood Restaurant - 2 min walk
  • Cafe Ecco - 3 min walk
  • Betty's Bohemian Beach Cafe - 3 min walk
  • Zinc Port Douglas - 3 min walk
  • The Little Larder Port Douglas - 4 min walk

About this property

Hibiscus Resort & Spa

3.5-star aparthotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this smoke-free aparthotel has a full-service spa and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a library and tour/ticket assistance. Each apartment provides a flat-screen TV with digital channels, plus a kitchenette with a fridge, a hob and a microwave. Guests can appreciate conveniences, such as a living room and a coffee/tea maker, and other amenities include free WiFi and a furnished balcony. Limited housekeeping is available.
Hibiscus Resort & Spa offers 42 accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to furnished balconies or patios. This accommodation offers separate living rooms. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

2 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa, The Deep Retreat for Hibiscus Resort. Services include hot stone massages, facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place
This information is provided by our partners.

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 2 outdoor pools
  • Hot tub
  • Full-service spa
  • Spa open daily
  • Massages
  • Spa services
  • Body treatments
  • Facials
  • Hot stone massages
  • Body wraps
  • Aromatherapy
  • Prenatal massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Family friendly

  • Cots (infant beds): AUD 10.0 per day

Kitchenette

  • Fridge
  • Hob
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 65.0 per day

Bathrooms

  • Towels provided
  • Hairdryer
  • Free toiletries

Living spaces

  • Living room
  • Library

Entertainment

  • Flat-screen TV with digital service
  • DVD player

Outdoor areas

  • Furnished balcony/patio
  • Terrace
  • Barbecue
  • Garden

Laundry

  • Laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • No lifts
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Front desk (limited hours)

Safety features

  • Smoke detector

General

  • 42 rooms
  • 3 floors
  • 2 buildings
  • Built in 1996
  • Access via exterior cooridors

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 5 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2023 (dates subject to change):
  • Dining venue(s)

Access methods

Access code, staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per day.
Cots (infant beds) are available for AUD 10.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 43 per person (one-way)
  • Airport shuttle fee per child: AUD 22 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hibiscus Gardens Spa
Hibiscus Gardens Spa Port Douglas
Hibiscus Gardens Spa Resort
Hibiscus Gardens Spa Resort Port Douglas
Hibiscus Spa Resort
Hibiscus Gardens Hotel Port Douglas
Hibiscus Resort Port Douglas
Hibiscus Resort
Hibiscus Port Douglas
Hibiscus Resort Spa
Hibiscus & Spa Port Douglas
Hibiscus Resort & Spa Aparthotel
Hibiscus Resort & Spa Port Douglas
Hibiscus Resort & Spa Aparthotel Port Douglas

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 67 out of 173 reviews
5 - Excellent 39%
Rating 4 - Good. 80 out of 173 reviews
4 - Good 46%
Rating 3 - Okay. 19 out of 173 reviews
3 - Okay 11%
Rating 2 - Poor. 5 out of 173 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 173 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, room comfort
The perfect place to relax for a week
Hibiscus was a beautiful place to relax and unwind. Location is perfect with easy walking distance to everything in town as well as the beach and the marina. We especially loved the semi-private terrace extension from the living room where we spent many hours enjoying breakfasts and dinners. And both pools at this resort are beautiful…clean and inviting at any hour. Oh, and the bed in our room was super comfortable! We slept amazingly. Thanks for a great week.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property, just a (very) short walk from the center of town. Comfortable, relaxing and full of all the amenities you could need for a self sustained holiday. Just fantastic!
Stayed 6 nights in Jul 2021

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the atmosphere the gardens made you feel like you were in paradise.
Stayed 5 nights in May 2021

4/5 Good

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I liked the free onsite parking and the fabulous reception staff. The pool was amazing. Our room left a lot to be desired. The bedding was outdated and the beds themselves very uncomfortable. The starter pack of soap etc is great but having to go to reception and pay for more is not. Paying for pool towel hire isn't cool either and not typical of most hotels. There is no glass in the windows. Just screens and shutters so no outdoor noise is blocked out and you're either in the dark without natural light or you're hot because you can't close a window so the air con does nothing. Never been in a hotel like that. Not a lot of thought went into guest experience there. The tvs are tiny and really should just be wall mounted. There is no safety switch for the stovetop hobs in the rooms so I was constantly monitoring my 3 year old to ensure he didn't switch the stove on which isn't very relaxing for parents. There was no clean towel service and there's no extended reception hours so if you leave early and get back late and need something - tough luck. There's also no phones to call reception, you have to walk down there basically.
Stayed 7 nights in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean, very close to Macrossan Street and had a lovely pool. Staff were also friendly. The only problem is that when you are in bed you can hear the people in the units above walking around.
Stayed 5 nights in Jan 2021