3 outdoor pools, pool loungers
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Reviews of Beach Terraces- Port Douglas

4 out of 5
Beach Terraces- Port Douglas
15-17 Garrick Street, Port Douglas, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 110 out of 200 reviews" "
Rating 8 - Good. 69 out of 200 reviews" "
Rating 6 - Okay. 13 out of 200 reviews" "
Rating 4 - Poor. 5 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and unit.
Our initial room had a problem with the hot water so we were moved and upgraded. Great customer service. Beds the most comfortable in PD. Offered late check out which was a life saver due to a cancelled flight. Very impressed. Great location convenient to everything but not noisy. Will definitely return.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Short walk to beach and back from the beach front so protected from winds. Pool is great. Always clean. Very clean rooms, good aircon, big TV lots of free channels and easy connection to Kayo etc. Thoroughly recommend. Looking forward to next stay there.
Stayed 7 nights in Jul 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
We are just home after a wonderful stay at beach terraces. Location was perfect for beautiful morning walks on beach, latte on way back before a swim in the pool. Great stay. Thank you.
Stayed 6 nights in Jun 2023

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Richard Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at Beach Terraces many times and always find it enjoyable. Spacious apartments and in such a great location.
Stayed 14 nights in May 2023
Response from Treveen on 12 June 2023
Thank you so much for your lovely review it is very much appreciated.

10/10 Excellent

Rae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have found our 2nd home in Port Douglas. Having visited Port Douglas many times as we love it, and stayed in many different accommodations, we have found a forever place to return to. The property and staff are excellent and the cleanliness is top level. Beach Terraces is walking distance to the beach and the main street. We will be back very soon!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Trevor, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment with the right facilities.
Stayed 5 nights in Mar 2023

2/10 Terrible

Jacquie

Travelled with family
Disliked: Amenities, property conditions & facilities
This property was not what was represented online when I booked. The apartment was dark and gloomy, in desperate need of an update, old dark bulky furniture, bathrooms old, grates on the windows and outside pool areas cluttered. We unfortunately did not stay and left to find somewhere else to stay. Disappointed is an understatement.
Response from Manager on 9 Jan 2023
So sorry you did not enjoy your stay. It if unsual to for us to receive a review such as this. We would happily have tried to find an alternative for you. I am not sure why window screens would be described as grates? We have a front pool area with sun loungers and the rear BBQ an pool area has table chairs and sun loungers there is plenty of room.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation that's very close to the beach and main street. Staff are very friendly and helpful. Apartments have essentially everything you need, great value for money.
Stayed 10 nights in Nov 2022
Response from Barbie on 21 Nov 2022
Hayley I am glad you enjoyed your stay at the BEACH TERRACES in Port Douglas and look forward to welcoming you again next time you are up this way.RegardsBarbara (Relief Manager)

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a family of 5, including a baby and stayed in the 2 bed, 2 balcony apartment. There was plenty of room for the family and it was great that we had use of the washing machine and dryer. Beds super comfy. Great that pool towels were supplied. The kids loved the pool, we all had a fabulous time - I would highly recommend this property.
Stayed 5 nights in Oct 2022
Response from Barbie on 21 Nov 2022
Hi Amanda,Yes the 2bedroom/2bathroom apartments have plenty of room. Being an older style building this is such an advantage as units were large then.We are glad you enjoyed your stay and look forward to hosting you again should you return to Port Douglas.RegardsBarbara (Relief Manager)

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a great position, within easy walking to beach, shops, restaurants but still in a quiet area.Our stay was end of July school holidays. Weather not as warm as usual so not a lot of action around the pools so very quiet. Very clean.Our bedroom (No5)could be in a noisy position at peak time due to people walking past to other rooms and using stairwell but everyone was quiet at night whilst we were there.Had no issues at all.
Stayed 3 nights in Jul 2022
Response from Treveen on 20 July 2022
Thank you Kathryn, we are so pleased you enjoyed your stay. best wishes, Treveen

10/10 Excellent

David Kenneth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff went out of their way to help us with extra things we asked for fantastic
Stayed 5 nights in Jun 2022
Response from Treveen on 17 June 2022
Thank you for your lovely review, we are so pleased you enjoyed your stay. We hope to see you again soon.

8/10 Good

George

Stayed 3 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Great location, easy walk to beach and town, quiet. Pool area nice & pool heated so very warm, beds comfortable and bedding/sheets very clean but overall the place needs some TLC. Leaking toilet & oven not working, outdated quicker furtive in rooms just harbouring months of dust! Plus some spring cleaning would help dust the cobwebs off the ceilings too.
Stayed 14 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money. Great location.
Stayed 7 nights in Jun 2021
Response from Treveen on 30 June 2021
Thank you

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very nice apt. Very friendly& helpful hosts. Walking distance to beach, cafes & shopping. Happy to recommend this place
Stayed 3 nights in May 2021
Response from Treveen on 4 June 2021
Hello Phillip, Thank you for your lovely review. We hope to see you again soon! Best wishes, Treveen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2021
Response from Treveen on 30 Apr 2021
Many thanks!

10/10 Excellent

Roslyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay! Would recommend!
From check-in to checkout, the stay was fantastic. Great space for our family, comfortable and clean, and blessedly quiet. The pools were great and the staff were lovely. I'm only sad we had to go home. Would definitely stay there again with my family.
Stayed 9 nights in Apr 2021
Response from Treveen on 30 Apr 2021
Thank you for your lovely review, we do appreciate it. Hope to see you again soon! Best wishes, Treveen

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Treveen on 21 Apr 2021
Hi Kathy, Thank you for your wonderful rating we hope to see you again soon. Best wishes, Treveen

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay! Convenient location very short stroll to all the restauranrs and shops on macrossan st as well as the Marina. The 3bdr was a big apartment with lots of space to spread out. We loved the pools which were never crowded even on a busy Easter weekend. Very clean appartment some small signs of wear and tear but overall thorougly recomnend and would love to stay again
Stayed 8 nights in Mar 2021
Response from Treveen on 12 Apr 2021
Hi Simon, thank you for taking the time to review us, we are pleased you enjoyed your stay. Best wishes, Treveen

8/10 Good

Anthony

Travelled with family
Liked: Property conditions & facilities, room comfort
Very comfortable
Very close to the beach. Quite good setup In terms of having a full apartment. A big of a walk to main area for kids
Stayed 7 nights in Mar 2021
Response from Treveen on 12 Apr 2021
Thank you for taking the time to review the Beach Terraces we are so pleased you enjoyed your stay. Best wishes Treveen

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Property conditions & facilities
If only the apartment was as good as the grounds
The location of the property is great, the grounds are beautiful and well kept but the apartments themselves are dated and the furniture is tatty and rundown. The coffee table was broken in places, light fittings were broken, the outside dining table was old and looked dirty and the blind mechanism was so worn it didn’t work.
Stayed 4 nights in Mar 2021

8/10 Good

stuart

Travelled with family
Liked: Staff & service, room comfort
Great location. Good sized unit but a bit dated
Stayed 5 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, close to the beach as well as shops and restaurants. Spacious and tidy apartment.
Stayed 3 nights in Dec 2020
Response from Treveen on 30 Dec 2020
Thank you for taking the time to review the Beach Terraces we appreciate your kind words. Best wishes Treveen

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment with super aircon
Nice spacious apartment , 1 block from the beach and 1 block from the top of the Main Street. Aircon and fans were plenty , the fridge is large and the kitchen is well equiped . There’s also a washing machine . We think it was excellent for a small family for a week and good value for money at this time of the year
Stayed 7 nights in Dec 2020
Response from Treveen on 29 Dec 2020
Thank you Rafael for your lovely review, we appreciate you taking the time and hope to see you again soon! Best wishes, Treveen

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Stayed for 6 nights, apartment was comfortable and clean,great service from the management. 3 great pools onsite, 4 min walk from beach, playground and SLC which has meals onsite or t/away. 4 min walk from main Street very convenient and very well priced. No lifts, but we had ground floor. If you want ridgy didge stay somewhere else, if you want all the comforts of home this is the place 😀
Stayed 6 nights in Dec 2020
Response from Treveen on 15 Dec 2020
Hello Adrienne, Thank you for your lovely review, we do pride ourselves on cleanliness and comfort, home away from home and being so close the beach and town we mostly meet our guests expectations. Merry Christmas to you and your family

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again...
Couldn’t fault the apartment, was in walking distance to everything in Port Douglas.
Stayed 5 nights in Sep 2020
Response from Treveen on 30 Sept 2020
Thank you Belinda for your lovely review, we are so pleased you enjoyed your stay and we looking forward to having you come back again very soon! Best wishes, Treveen

6/10 Okay

Nicole, NSW

Travelled with family
Liked: Property conditions & facilities
The overall appearance of the property was nice, beautiful pools. The unit we were in was a bit run down. The dishwasher leaked, the shower, too, and the upholstery on the couch looked stained. There was not enough hot water for 4 people to have showers consecutively. One bedroom lacked a fly screen on the window, resulting in lots of mosquito bites for our kids. The master bedroom faced the busier road and was very noisy from early in the morning with cars passing by.
Stayed 5 nights in Jul 2020

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
Great locations, clean and comfortable. We will be back!
Stayed 7 nights in Feb 2020
Response from Treveen on 17 Apr 2020
Thank you for your lovely review, we do appreciate you taking the time. Also pleased you enjoyed your stay we look forward to seeing you up here again soon! Best wishes Treveen & George

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach Terraces was very pleasant with lovely pool. Appartment was clean & nice size but a little tired.
Stayed 7 nights in Feb 2020

10/10 Excellent

Pia, Melbourne, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Walking distance to main street and beach.
Stayed 10 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pools were great, able to get a quiet swim in. BBQ area always clean.
Stayed 7 nights in Dec 2019
Response from Treveen on 31 Dec 2019
Thank you for taking the time to review us, we are very pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Treveen on 31 Dec 2019
Many Thanks

10/10 Excellent

Noel, Kurri Kurri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive to attractions and comfortable trestaurant walking distance to restaurants
Stayed 10 nights in Nov 2019
Response from Treveen on 31 Dec 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything, large rooms with everything you need in them and the fact that being a dirty smoker you could smoke on the balcony.
Stayed 7 nights in Nov 2019
Response from treveen on 31 Dec 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Treveen on 30 Oct 2019
Thank you for taking the time to review us we appreciate it.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The bathroom is appalling. Couldn’t fully open the toilet or shower door. Very basic and needs upgrading, the floor wasn’t properly cleaned. Good location and the living areas were fine.
Stayed 6 nights in Sep 2019
Response from Treveen on 30 Oct 2019
Unfortunately, we have no way of knowing which unit you were staying in, we also did not hear from anyone with regard to this whilst staying here. This would have been fixed immediately. Kind regards Treveen

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and comfort first class, location to beach and shops easy stroll, and room size was extremely large
Stayed 7 nights in Sep 2019
Response from Treveen on 23 Sept 2019
Hello Chris, Thank you for taking the time to review and so pleased you enjoyed your stay. Best wishes, we hope to see you up here soon!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Smoking allowed on the decks. Not good for families as the windows all have drafts, so you get a lot of smoke smell inside.
Stayed 5 nights in Jul 2019
Response from Treveen on 1 Aug 2019
I am very surprised at this anonymous review! All windows close securely and have screens, smoking is allowed on the balconies. We rarely have a poor review but have to factor in some guests just expect more than we can offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back
Great place to stay, hope to return. Maybe not on the ground floor.
Stayed 7 nights in Jun 2019
Response from Treveen on 19 July 2019
Thank you for taking the time to review us.

8/10 Good

Verified traveller

Stayed 7 nights in May 2019
Response from Treveen on 19 June 2019
Thank you for taking the time to review us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Nice big rooms and a good location. The room did have a musty smell to it.
Stayed 3 nights in Apr 2019
Response from Treveen on 8 May 2019
Thank you for taking the time to review.

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Treveen on 26 Apr 2019
Thank you for taking the time to review the Beach Terraces.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Treveen on 24 Apr 2019
thank you for taking the time to review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pools great unit size good, musty smell in bedroom suggests dampness and mattress cheap spring so not good for backs
Stayed 7 nights in Mar 2019
Response from Treveen on 3 Apr 2019
Thank you for taking the time to review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked ed everything: right in town, close to the beach, speedt friendly receptionist. Fantastic place, will stay here again
Stayed 5 nights in Feb 2019
Response from Treveen on 25 Feb 2019
Thank you for taking the time to review us we appreciate it. So pleased you enjoyed your stay and we look forward to seeing you again in the future! Best wishes, Treveen & George

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Beautiful pool area. Excellent location.
Stayed 10 nights in Jan 2019
Response from Treveen on 18 Jan 2019
Hello, Thank you for taking the time to review The Beach Terraces we do appreciate it and hope to see you again in the near future!

6/10 Okay

Juls

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived to find there was no room available for us..upon investigation the owner found our booking had been overlooked due to internet problems, we were lucky enough to get a room closeby for two nights then come back to the apartment we had originally booked. The owners were very apologetic but this was not the start of the holiday we had respected
Stayed 5 nights in Jan 2019
Response from Treveen on 19 Jan 2019
Hi Juls, As you know we were very sorry for the mix up and we compensated you by giving you a complimentary tour. Unfortunately, with online bookings it only takes a glitch in the computer system to miss an email booking and we are unable to organise reminder emails with Expedia, we have now put into process a weekly booking check to hopefully not have this reoccur. I do believe overall you had a lovely stay with your friends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within walking distance to beach and shops. Only downfall is multiple flights of stairs to room and no elevator.
Stayed 9 nights in Dec 2018
Response from Treveen on 18 Jan 2019
Hello Thank you for your review, unfortunately, there are very few properties in Port Douglas that have lifts. As Port mainly consists of small & more personal holiday complexes as opposed to the large chain hotels. We are very clear on our building information that there are stairs, should guests not want to climb stairs a ground floor request is all that is needed. Very pleased you enjoyed your stay.