Breakfast, lunch, dinner served; local cuisine
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Reviews of Marriott Port-au-Prince Hotel

4.5 out of 5
Marriott Port-au-Prince Hotel
147, Avenue Jean Paul Ii, Turgeau, Port-au-Prince

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 272 reviews" "
Rating 8 - Good. 66 out of 272 reviews" "
Rating 6 - Okay. 23 out of 272 reviews" "
Rating 4 - Poor. 6 out of 272 reviews" "
Rating 2 - Terrible. 21 out of 272 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rony

Liked: Amenities
The costumer service was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Ismael

It’s comfortable
Stayed 3 nights in Dec 2023

2/10 Terrible

Rousseline

Stayed 2 nights in Dec 2023

4/10 Poor

Rousseline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jean Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2023

10/10 Excellent

Evens

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional, the only problem was I spent 3 hours in the lobby until they found a room available. I made the reservation 3 days early.
Stayed 4 nights in Dec 2023

10/10 Excellent

Fidencio

Stayed 5 nights in Dec 2023

2/10 Terrible

Norges

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Brithney

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very very terrible. I do not recommend this to anybody. The service was really really really bad.
Stayed 1 night in Oct 2023
Response from Carmen on 21 Oct 2023
Good afternoon Brithney,I hope this message finds you well, and I want to extend our heartfelt apologies for the disappointing experience you had during your recent interaction with our services. Your feedback is incredibly important to us, and we deeply regret that we did not meet your expectations.We understand that your experience fell far short of what you deserved, and for that, we are truly sorry. Your comments have not fallen on deaf ears, and we are actively working to address the issues you encountered so that they do not happen again in the future.We hope that you can accept our apologies as a sincere effort to make amends. We value your feedback as an opportunity to grow and improve our services.Our goal is to ensure that all of our customers have exceptional experiences, and it is disheartening to know that we let you down. Your comments will serve as a catalyst for positive change within our organization.We understand that you may choose not to recommend us to others, but we hope you might consider giving us another chance in the future. We are committed to providing a better experience and to regaining your trust.Once again, we are truly sorry for the inconvenience you experienced, and we appreciate your feedback, which drives us to be better every day.Sincerely,

10/10 Excellent

Yiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!!
Stayed 4 nights in Aug 2023

10/10 Excellent

Germain Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That’s a 5 star hotel very care for customer and clean….
Stayed 2 nights in Jul 2023

10/10 Excellent

Wilbens

Stayed 2 nights in Jul 2023

10/10 Excellent

Medginah Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time, and their dishes are succulent!
Stayed 1 night in Jul 2023

10/10 Excellent

Mario Kempes

Liked: Cleanliness, staff & service, property conditions & facilities
The space is very quiet , nice
Stayed 2 nights in Jun 2023

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2023

10/10 Excellent

Kendy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2023

10/10 Excellent

Kendy

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2023

8/10 Good

Belaine

Stayed 1 night in Feb 2023

8/10 Good

Monika

Liked: Property conditions & facilities, room comfort
Safe
It is a standard-issue Marriott with very nice gym. The only but crucially important thing about it is that it is very safe (walled/fenced with controlled access and armed guards). A US-style supermarket across the street, safe to walk to even for a white girl. Cannot say I would stay again because I amnot returning to Haiti until major improvements of the whole country/society.
Stayed 2 nights in Jan 2023
Response from Megane on 19 Jan 2023
Thank you for your review, we were happy that we provided a safe stay to you and will always do, as the safety of each of our clients matters to us. In hope to see you soon, Have a wonderful day.

10/10 Excellent

Evodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room
Stayed 1 night in Aug 2022

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 1 night in Jun 2022

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amaizing!
Stayed 2 nights in May 2022

10/10 Excellent

Emmanuel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and professional staff Property is super clean. I think Marriott is the best hotel in Haiti.
Stayed 3 nights in May 2022

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that due to the delay at check in they offered me snacks and wine to compensate for the wait. The Hotel is very clean and luxurious. I enjoyed my stay.
Stayed 1 night in Apr 2022

2/10 Terrible

Senshelle

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2022
Response from Megane on 19 Jan 2023
Hello Senshelle,We hope you are doing well. We can see that you rated us 1 out of 5 and we apologize that your stay with us may have been unpleasant. We really would like to know what was the issues in order for us to improve your next experience with us and give you a memorable stay.

10/10 Excellent

Mc Dowell

Stayed 1 night in Dec 2021

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. That was my favorite part of the stay
Stayed 7 nights in Oct 2021

10/10 Excellent

Myson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok , nothing to add .
Stayed 10 nights in Oct 2021

10/10 Excellent

Marie Anne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 2 nights in Oct 2021

10/10 Excellent

nikerson

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

4/10 Poor

Arjun, Hicksville

Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Chrislaure Mathieu on 19 Jan 2023
Hello Arjun. We hope you are doing fine. We are sorry we did not meet your expectations. Please let us know what went wrong with your stay and we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love how polite everyone was. Security made me feel very comfortable, and the wait staff were great. The drinks were awesome!
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great, I met Marvens, he was incredible, he did his best to make my stay comfortable and nice. Will definitely go back , the one issue I have is the parking, I wish they had more parking space.
Stayed 2 nights in May 2021

10/10 Excellent

Caitlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing Hotel
I love the hotel it was very nice. The customer service was great and the breakfast was delicious. I will definitely be going back there I just have to figure out if they offer Airport pick up and shuttle. Getting around pretty princess hard if you do not have a ride to and from the airport. However this hotel was amazing and now that I know there are hotels like this in Port-au-Prince I might try and visit there more often.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place,but the only one problem i have is the shower doors they don't close all the way so when you shower all the water spills all over the floor,which cause it to be very slippery
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business travel location
The staff is welcoming and location is perfect for business travel
Stayed 1 night in Feb 2021

6/10 Okay

Malia

Stayed 2 nights in Dec 2020
Response from Chrislaure Mathieu on 19 Jan 2023
Hello Malia.We hope you are doing well.We are sorry we did not meet your expectations. Please let us know what went wrong with your stay and we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

NicolsonFils-ai, Boston

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place where very clean and the service was excellent.
Stayed 1 night in Nov 2020

8/10 Good

Ange, Florida

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property looks nice outside and by the pool. foods was excellent.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The restaurant was very good, cockails and food were excellent. The major problems were the lack of hot water (only luckewarm water was awailable), and no coffee machine in the room.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lobby. The hotel is very impressive when you first step inside. Definitely has curb appeal. The staff was wonderful and the food was pretty good. I arranged a car which was misrepresented. The site gives the indication a professional car service. The car experience was pretty scary, the windows didn’t even roll all the way up. It was dark during our 5:30 am trek to the airport and that made me nervous. Our driver also stopped to ask someone a question which made us very nervous. When paying 45 dollars for a 15 minute ride I would expect things to be a little safer.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I think it’s a shame this property belongs to the Marriott chain. I had to ask for towels 3 times before someone finally showed up at 8PM with two body towels, I asked specifically twice again for full sets of towels and that just never happened. We wanted to relax by the pool, but that was also a failure because the ENTIRE day, there was someone water cleaning with the loudest machine ever. We were there perhaps from 12-4 hoping it would end at one point but no. The food was very average, very pricey for what you can get at other good hotels in Haiti (better food, cheaper) The great Mountain View was nothing but the building right in front of us and some mountain peaks you can see in the back (we were on a lower floor) Overall, very disappointed and couldn’t UNrecommend more. Oh breakfast buffet was an additional $35 per room and it’s a joke; you have two kinds of local cheese, some smoked salmon, two kinds of pork ham, tomato, lettuce, butter, bread, three kinds of fruits, hard boiled eggs and cereals. Even the days inn sometimes have a better buffet for included breakfast!!!!!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything here is different but the one thing thats evident is the demand for tips from the staff is just too much
Stayed 1 night in Sep 2019