Pollensa Port Tours and Activities

Very clean and lovely accommodation. Little out of the way and on site food options limited. Staff very helpful and professional. Ideal location for quiet few days in the sun.

Found all areas clean. Staff very welcoming however on leaving we were advised a courtesy room would be available as we were not leaving until 1630 hours. We did ask if this needed to be booked but advised no. When approached reception to check use of courtesy room advised not available and could use shower in lower area where toilets were. This was just a shower no hairdryer and actual changing facilities. We had to approach spa to see if we could use facilities in there. As hotel is due to close this coming weekend could not understand why a room was not available. If we had known no courtesy room available we would have planned our day differently

The hotel had just reopened after its winter closure—something we weren’t aware is common for many hotels in Ibiza—and unfortunately, it showed. Upon arrival, the property felt uncomfortably cold, with a broken door in the lobby and no functioning air conditioning in our room. The spa facilities were particularly disappointing. Cleanliness was below expectations, the hammam was not sufficiently heated, and the sauna only reached 70°C. I also booked a massage, but the treatment room was cold and the overall experience was average at best. On a more positive note, the food was a standout. Breakfast, the lobby restaurant, and the rooftop Peruvian restaurant were all excellent, offering high-quality dishes and a very enjoyable dining experience. Overall, while I believe the experience would likely be much better during the summer season, the hotel—especially the spa and common areas—requires significant improvements in maintenance, comfort, and service readiness.