Mercure Resort Hunter Valley Gardens

Photo gallery for Mercure Resort Hunter Valley Gardens

Primary image
Outdoor pool, pool loungers
Balcony
Terrace/patio
Premium bedding, minibar, desk, laptop workspace

Overview of Mercure Resort Hunter Valley Gardens

UNESCO Sustainable Travel Pledge

Mercure Resort Hunter Valley Gardens

4.5 star property

4.2/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320

Explore the area

  • Popular LocationTempus Two Winery4 min walk
  • Popular LocationRoche Estate5 min walk
  • Popular LocationBrokenwood Wines7 min walk
  • AirportCessnock, NSW (CES)5 min drive

Choose dates to view prices

About this area

Pokolbin

Located in Pokolbin, Mercure Resort Hunter Valley Gardens is connected to a shopping centre. Roche Estate and Tempus Two Winery are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hunter Valley Gardens and Werakata National Park. Consider Tyrrell's Wines for a night out or Hunter Valley Zoo if you're travelling with kids. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with skydiving, horse riding and mountain biking.
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Map

What's nearby

  • Tempus Two Winery - 4 min walk
  • Roche Estate - 5 min walk
  • Brokenwood Wines - 7 min walk
  • Hunter Valley Gardens - 13 min walk
  • Tamburlaine Organic Wines - 15 min walk

Getting around

  • Branxton Station - 15 min drive
  • Newcastle, NSW (NTL-Williamtown) - 58 min drive

Restaurants

  • The Cellar Restaurant - 5 min walk
  • Oishii Japanese & Thai Restaurant - 8 min walk
  • Muse Restaurant - 3 min drive
  • Circa 1876 Restaurant - 4 min drive
  • Circa 1876 Restaurant - 4 min drive

About this property

Mercure Resort Hunter Valley Gardens

Winery motel connected to a shopping centre in Pokolbin with winery
This smoke-free motel features an attached winery, a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a 24-hour health club and a bar/lounge. All 72 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and TVs with cable channels. Other amenities available to guests include minibars, room service and premium bedding.
Mercure Resort Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and free newspapers. Beds feature premium bedding. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Pokolbin motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee weekends 7:00 AM–10:00 AM: AUD 14-50 for adults and AUD 10-24 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour health club
  • 2 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Helicopter/aeroplane tours
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Hot tub
  • Steam room
  • On-site winery

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Library
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Lever door handles
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Restaurants on site

  • Elements Restaurant

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 52-cm TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

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Pokolbin
4 star
4 star
Motel
Motel
Pool
Pool
Guest rating 4+
Guest rating 4+
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 2 PM - 10 PM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express checkout

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 25.0 per night.
Cots (infant beds) are available for AUD 15.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 14 and AUD 50 for adults, and AUD 10 and AUD 24 for children (approximately)
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Motel Pokolbin

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 339 out of 774 reviews
5 - Excellent 44%
Rating 4 - Good. 291 out of 774 reviews
4 - Good 38%
Rating 3 - Okay. 102 out of 774 reviews
3 - Okay 13%
Rating 2 - Poor. 30 out of 774 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 774 reviews
1 - Terrible 2%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 3 nights stay very much as the rooms were of very good size. The check-in process was super fast as they already had our keys ready and even the sofa bed was opened up as requested during booking. It has lovely grounds, with lots of colourful birds singing in the trees and we could walk to the Hunter Valley Gardens and the shopping village next door. It's location is great as it was close to many wineries and restaurants. We thoroughly enjoyed our stay there.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We just stayed for 1 night so didn't try the food at the restaurant or go to the pool, but the room was good with everything we needed. Room service would have been great to have. We love that it is close to the shopping village.
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms had spiders in it. the bathroom had blood stains on it. the bathroom had the corner where the mirror was taken out. The room looked tired and not worth the money we paid for it.
Stayed 3 nights in Apr 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is very old and could do with updating. Our room had a TV that wasn’t working unless you had Netflix, Kayo and Prime you couldn’t watch free to air TV… then on checking out I was charged my outstanding amount then I was also charged for someone else’s room an extra $558. Just based on the final comment I would not be staying again as my card details are not secured.
Stayed 1 night in Apr 2022

2/5 Poor

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bar / lounge area infested with 'beer flies' - drink constantly being infested with the flies. Bathroom was not serviced (i.e. no towels replaced, or shower/sink/floor not cleaned). Cutlery in room dirty & one saucer missing - reported to assistant manager, however, not remedied at time of reporting or when room "serviced".
Stayed 2 nights in Mar 2022