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"Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water. "

"Yes we had a lovely view ofvthe beach. Monkeys up in the trees as well as a lizard visiting. The surfcwas too high for swimming. They said it changed 8 to 10 days ago. No shampoo or conditioner in bathroom and some chaise longues were broken. The staff were wonderful. Lots of restaurants near by to choose from. "

"Exc"

"Family of 4 (kids 12 and 12). We had a great time, great vibe and had everything we needed. We enjoyed the food (smaller selection but different themes and items everything). Wait staff and bartenders and front desk very helpful. Our room had some things like poor water pressure, one shower was cold. Some ants I. One of the room but they kept to themselves on the wall and didn’t bother us too much. Amazing sunsets and beautiful view. Jigged into town via beach in 20 minutes…walk in 45 minutes. Maybe 1.9 miles? Can also rent bikes in town for $10/day. Beach is very bike-able with packed sand and saw people biking all the time. Hotel tents for $30/day and they are newer and nicer than what we saw in town. We rented a car and 6 minutes to town. Lots of restaurants and shops in town. We enjoyed our stay very much. "

"The room was wonderful and bright. The staff did an amazing job at cleaning it and keeping it fresh. the entirety of the gilded iguana staff was kind and helpful. the breakfast was delicious and there was a variety of good eat options. the whole resort was well air conditioned and we never felt hot for a second while in our room. The kids club is amazing and the pool is pristine and the perfect temperature. and it is only a five minute walk away from a stunning beach. i definitely recommend the gilded iguana."

"Everything was just perfect!"

"Very amateur. "

"The place is only a couple minute walk to Samara Beach and about a 4 minute drive to Carillo Beach. Both are fantastic! The staff here are amazing and go above and beyond to make you feel welcome and help you select some great adventures without getting ripped off. The food is top notch (and reasonably priced). Other restaurants are nearby too. The pool is small, but adequate to take a dip. The room was clean, and the A/C was great. There was a lot of room (we stayed in the King Suite The wifi was accessible everywhere on property, making staying connected to home and sharing our adventures on social easy. It also feels very private. The only downside comes down to preference. The bed was hard as a rock. If you like a firm bed, then perfect. We like medium firm. Maybe they would've had a mattress topper if we asked. But we persevered. Otherwise, for the price, this is an amazing find."

"Friendly helpful staff. Relaxing and quiet hotel. "