Playa El Cayo Tours and Activities

True 5 star welcome. First time staying at the new Premier section. From accommodations to the entire staff. EXCELLENT!

Room was good. Clean. Comfortable. And actually upgraded, TWICE. So major kudos to the hotel for accommodating us with the room. When we checked in, they stated the room I had booked was not available for some reason, so they upgraded us to ocean front. So very happy with that. Only problem was that it had no hot water. We asked the hotel to fix it and they tried and tried and couldn’t fix it. They were kind of slow addressing it. Ultimately they upgraded us once more to a different room but even bigger! And nicer. Also on ocean front. So they did a good job in the end. The housekeeping was a bit questionable in that towels seem to be limited in the number of towels they give you but no big deal really. All in all, great experience. Just be prepared to walk, A LOT. The resort and absolutely MASSIVE in scale. Something like 15 pools, 15 restaurants and a beach that seems to stretch for miles. Never been to a resort this amazingly big. They do have shuttle services so if you don’t want to get your 10k steps a day in, which is very easy to do here. You can grab the shuttles which come around every 10-15 minutes. Food was pretty good too. Would recommend this hotel. Great for families.

The property was excellent and well maintained, with a beautiful beach and great weather throughout our stay. The room did need some upkeep, but it was manageable. The real downside was the food. Most dishes were completely lacking in flavor, while others were overly salty, and not a single meal was good enough to consider having again. It was such a shame that a beautiful property was ruined by extremely bad food.