Tukan Hotel Playa del Carmen

Property class: 3.5

Choose dates to view prices

A short walk from Quinta Avenida and Playa del Carmen Main Beach, Tukan Hotel Playa del Carmen provides a garden, a bar and a restaurant. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
The current price is AU$61
includes taxes & fees
2 Nov - 3 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

A hotel room with two beds, a ceiling fan, a window with a view of greenery, a desk with a telephone, and a bottle of water.

Deluxe Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

A hotel room with two beds, a desk with a remote control, a ceiling fan, and two wall-mounted lamps.

Standard Room

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe 2 Bedroom

A hotel room with a large bed, a desk with a phone, and a TV.

Deluxe 2 Bedroom

  • Garden view
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Room

A bedroom with a bed, a window with curtains, and a view of an outdoor area with a table and chairs.

Family Room

  • Garden view
  • 21 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Deluxe Tukan Tower

Room

Deluxe Tukan Tower

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Basic Room (En Edificio Exterior)

A hotel room with a bed, a desk, a television, a window with curtains, and a stone wall.

Basic Room (En Edificio Exterior)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Located in Gonzalo Guerrero, a neighbourhood in Playa del Carmen, Tukan Hotel Playa del Carmen is in a shopping district and by the sea. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Discover the area's water adventures with jet skiing and snorkelling nearby, or enjoy the great outdoors with skydiving and ecotours. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    1 min walk - 0.0 km
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    1 min walk - 0.1 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    5 min walk - 0.4 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.4 km
  • Central Square
    6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    49 min drive

Restaurants

  • Starbucks
    1 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Aldo's
    1 min walk
  • Aldea Corazón
    1 min walk
  • Il Pescatore Restorante Italiano
    2 min walk

About this property

Tukan Hotel Playa del Carmen

  • Resort near Quinta Avenida
  • Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a garden, a bar and a restaurant. Stay connected with free in-room WiFi.
  • You'll also find perks such as:
    • An outdoor pool
    • Tour/ticket information, a 24-hour front desk and concierge services
    • Luggage storage, multilingual staff and smoke-free property
    • A front desk safe and wedding services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 149 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Showers and free toiletries
    • 32-inch LCD TVs with cable channels
    • Wardrobes/cupboards and ceiling fans

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Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on 2 Nov 2026 start from AU$61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 2000 per stay and a fee of MXN 250 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Tukan Hotel Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Gonzalo Guerrero, this resort is steps away from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Reviews

Tukan Hotel Playa del Carmen Reviews

6.8

7.2

Cleanliness

8.6

Location

7.0

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 224 out of 1001 reviews
Rating 8 - Good. 285 out of 1001 reviews
Rating 6 - Okay. 252 out of 1001 reviews
Rating 4 - Poor. 109 out of 1001 reviews
Rating 2 - Terrible. 131 out of 1001 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bring necessary items such as shampoo and conditioner and maybe an iron if needed. Not provided by hotel. Rooms were decent and spacious.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and kind.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Good local, food was good.
Stayed 10 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good stay

in overall it was a very good stay, it´s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Stayed 6 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the staff was friendly and nice! The pool was well-kept and clean. The bar across the street blared their music SO loudly at night it’s hard to sleep.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is closer all the stores clubs and restaurants
Stayed 5 nights in Aug 2023
Verified review

8/10 Good

Liked: Amenities
I have previously stayed at Tukan. It has a cozy pool area, a close walk to the beach & various amenities. Being near the strip you can anticipate nightlife with music occasionally loud until late. The staff are friendly & very accommodating. Overall is a satisfactory 3 star hotel & would stay again.
Stayed 8 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Disliked: Staff & service, amenities
More like a hostel with a nicer outdoor pool area and courtyard. Room was clean but no soap, shampoo, bar fridge, face cloth and the safe was unusable as the lock was missing. Not sure if you had purchase or not as it wasn't mentioned at check-in.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice due to the convenience to walk around the most popular street in Playa del Carmen and offers a variety of choice to eat, walk, shop, and explore the area. It’s safe to walk around during the days and nights. Great choice! If you are looking to save a buck.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. Very very clean and lots of storage and plugs for my electronics. Shower worked well. Location is uber convenient. My room was across the street from the main building. The reclusiveness worked for me. Bed is very comfortable. Felt safe too!
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in this hotel. It is very clean and the staff are friendly. The only thing I would like would be a mini fridge, that would be handy to keep some food and drink so you don’t always have to go out
Stayed 10 nights in Feb 2025
Verified review

8/10 Good

Economic

O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
From the out side the property looks nice and it is in a great central location where you can walk to shops, restaurants, and excursion meeting points. Lots of mosquitos inside the rooms. We had to change rooms due to a water leak then in the new room the shower did not drain properly, the toilet would not fill up after flushing, and one of the AC units made loud clicking noises. We chose this hotel because of location and price. We booked several tours around the area and did not spend a lot of time at the hotel. The staff was helpful and attentive.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didn’t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
The hotel grounds were very pretty with the greenery around the pool, very beautiful. The hotel was also well located next to 5th ave...however, the rooms were small & oddly shaped. The room smelled like sewer. The mattresses were as hard as a rock with lumpy & hard pillows. The bath towel were large (bath blanket) which was nice, but they were OLD. They were the towels in the perfect state to rip up and use for cleaning the car. The air conditioning barely worked, it took 8 hours for the room to cool down enough to be bearable enough to sleep. As if that wasnt bad enough, the shower was dirty, small and the water barely dripped out of the shower spout. No need to even turn on the cold water, just turning on the hot water, after 15 mins, was luke warm, warm enough to go under ... unless youre brave & shower with cold water. The entire bathroom, especially the shower head needs a DEEP cleaning.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, pool, staff, & location! Would definitely stay here again
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are not clean and poorly maintained
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
Front desk didn’t take care of my claim of AC leaking, they didn’t have enough keys for save. I have to wait two days for a key, they just leave one time water in my room, shower water taste salty.
Stayed 7 nights in Jul 2026